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I hereby notify you of my decision to terminate the contract relating to the Sharepoint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sharepoint: Simple Process
What is Sharepoint
Core description
SharePoint is a cloud-based platform from Microsoft for document management, intranet sites and team collaboration. It centralises file storage, versioning and access control for organisations.
Typical uses
Organisations use SharePoint to host departmental pages, policies, shared document libraries and workflows integrated with Microsoft 365 apps. It is delivered on a subscription model and managed per tenant or per user.
How to cancel Sharepoint
Cancel via app stores
- Apple App Store: If you subscribed through Apple (for Microsoft 365 that includes SharePoint), open your Apple ID account settings and disable auto-renewal. The provider cannot cancel the Apple subscription for you. See guidance at How to cancel Microsoft 365 (Apple).
- Google Play: If you subscribed via Google Play, cancel in the Play Store app under Payments & Subscriptions > Subscriptions, or on the Google Play website. Uninstalling the app does not stop billing.
Cancel via Microsoft or reseller
- Microsoft web subscription: Sign in to the Microsoft account or Microsoft 365 admin portal used to buy the subscription and cancel before the next billing date to avoid renewal charges. Microsoft’s service terms apply: Microsoft Services Agreement.
- Reseller or AppSource purchases: If purchased via a reseller or AppSource, follow the reseller’s cancellation process. Some third-party apps require cancellation in Microsoft AppSource or the Microsoft 365 admin center; uninstalling alone does not stop billing.
- Permissions required: Ensure you have the required admin role (for tenant-level subscriptions typically global/admin privileges) before attempting cancellation; otherwise request the admin to cancel.
What happens when you cancel
Access and billing
Cancellation stops future renewals after the current paid period unless you have a pro-rated or reseller agreement. Access to paid features typically continues until the paid term ends.
Data retention and export
After cancellation tenant data may remain for a retention period governed by Microsoft or your reseller agreement. Export critical content before expiry to avoid permanent loss.
Will I get a refund?
Microsoft general policy
Digital purchases and subscriptions (including SharePoint/Microsoft 365) are generally final and non-refundable except where required by law or explicitly offered in a plan.
Exceptions and steps
- If you believe an erroneous, duplicate or unauthorised charge occurred, contact Microsoft support promptly - Microsoft’s terms advise disputing within 90 days.
- Business or enterprise agreements may offer limited pro-rated refunds or short windows for refunds depending on the contract. Third-party add-ins often have strict no-refund policies unless the vendor specifies otherwise.
- Resellers sometimes maintain limited refund windows (examples in Singapore may offer up to 30 days under conditions); check your reseller’s terms before purchasing.
Sharepoint plans and pricing
Pricing examples (Singapore partners)
Examples below show local partner pricing as supplied by Singapore resellers. Prices may change due to promotions, GST or enterprise agreements.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| SharePoint (Plan 1) - 12‑Month Subscription (via Eprom Data Systems) | S$82.20 | Annual (12 months) | SharePoint Online Plan 1, annual renewable license |
| SharePoint (Plan 2) - 12‑Month Subscription (via Eprom Data Systems) | S$164.40 | Annual (12 months) | SharePoint Online Plan 2, annual renewable license |
| SharePoint Online Plan 1 - per user/month (via DynamicsSquare) | S$7.98 | Monthly | Standalone SharePoint Online Plan 1, billed per user monthly |
| SharePoint Online Plan 2 - per user/month (via DynamicsSquare) | S$15.96 | Monthly | Standalone SharePoint Online Plan 2, billed per user monthly |
Your consumer rights in Singapore
Statutory protections
Microsoft’s contract terms do not override statutory consumer rights. Your rights under Singapore law (for example the Consumer Protection (Fair Trading) Act where applicable) remain intact.
Disputes and claims
- If charged incorrectly (duplicate or unauthorised charge), contact Microsoft within 90 days to dispute under Microsoft’s terms: Microsoft Services Agreement.
- For reseller disputes in Singapore, review the reseller’s terms and contact them directly; some local resellers publish limited refund windows and conditions.
Customer experiences
Positive feedback
- Users commonly praise SharePoint’s integration with Microsoft 365, centralised storage and improved team collaboration.
- SharePoint is valued for hosting policies, departmental pages and for enabling access to key documents from a single location.
Negative feedback
- Common complaints include a steep learning curve, admin complexity, and occasional syncing or performance issues.
- Users sometimes report broken links after moving files, confusing differences between classic and modern interfaces, and non-intuitive navigation.
Documentation checklist
What to gather before cancelling
- Account email and subscription ID or Microsoft tenant ID where applicable.
- Purchase invoices, payment receipts and billing date for the subscription.
- Reseller contract or purchase order if bought via a partner.
- Confirmation of admin permissions (global admin or billing admin) or contact details for the tenant admin.
- Data export backup copies of important libraries and site content.
When contacting support
- Prepare screenshots of billing entries and payment methods for disputed charges.
- Note the exact date you require service termination and any pro‑rata or refund preferences.
Common mistakes
Assuming uninstall equals cancel
A frequent error is uninstalling an app or removing users and assuming billing stops. Uninstalling does not cancel the subscription or stop renewal billing.
Missing required permissions
Another common issue is lacking the required admin role to cancel tenant-level subscriptions. Without the appropriate admin permissions the cancellation cannot be completed by a non-admin user.
Comparative recap
Quick comparison
The table below summarises typical cancellation routes, refund likelihood and required actions so you can choose the appropriate path quickly.
Summary table
| Route | Typical refund likelihood | Required action | Period |
|---|---|---|---|
| Apple App Store subscription | Refunds rare; managed by Apple | Cancel via Apple ID account settings (disable auto‑renewal) | Varies |
| Google Play subscription | Refunds handled by Google; policies vary | Cancel in Google Play app or website | Varies |
| Microsoft direct (web/admin) | Possible for errors within Microsoft policy; limited refunds | Cancel in Microsoft account or Microsoft 365 admin portal; contact Microsoft support for disputes | Varies |
| Reseller or AppSource | Depends on reseller terms; limited windows possible | Follow reseller’s cancellation process and review contract terms | Varies |
After cancelling
Immediate actions
- Export and back up all essential files, sites and lists before access ends.
- Confirm cancellation receipts and future billing stops by checking the billing account or reseller confirmation.
Where to get help
- Microsoft service terms and dispute guidance: Microsoft Services Agreement.
- Reseller or third-party app terms (example references): SharePoint Designs terms, DynamicPoint terms, Casbay terms.
- Practical cancellation walkthroughs (Apple-specific example): Vexly guide.
- For assistance with subscription management services or advice, review third-party guidance such as the Postclic overview of cancellation considerations: Postclic: Cancel SharePoint.
Address
Microsoft Singapore contact
For corporate or contracting enquiries in Singapore the regional address is:
Microsoft Regional Sales Pte Ltd., 182 Cecil Street, #13‑01 Frasers Tower, Singapore 069547.
Notes
For reseller addresses and support contact details, consult your reseller’s terms or purchase confirmation. Keep records of any written cancellation confirmations.