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I hereby notify you of my decision to terminate the contract relating to the Tapo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tapo: Easy Method
What is Tapo
Service overview
Tapo is TP-Link’s cloud subscription service for Tapo cameras that provides event video storage, notifications, summaries and AI‑assisted sorting to help you manage recordings remotely.
Where it is used
Tapo is primarily accessed through the Tapo mobile app and the Tapo Care subscription pages. It is aimed at home users in markets including Singapore who want cloud backup beyond local storage.
How to cancel Tapo
Cancel in the Tapo app (recommended)
- Open the Tapo app on your mobile device and sign in with the account that purchased Tapo Care.
- Go to your account area or Tapo Care subscription section and select Manage subscription or Cancel subscription.
- Follow the on‑screen prompts to confirm cancellation and keep any confirmation screenshots or emails.
Cancel via the app store or payment provider
- If you purchased Tapo Care through Apple App Store, cancel via your Apple subscriptions in iOS settings.
- If you purchased via Google Play, cancel through Google Play Subscriptions on your Android device.
- If billed by a third party (payment processor or reseller), contact that provider or your card issuer to stop recurring payments.
What happens when you cancel
Access to cloud recordings
After cancellation you typically retain access to cloud recordings until the end of the paid billing period. Access usually ceases at the next renewal date after cancellation.
Renewal and account status
Auto‑renew is stopped once cancellation is confirmed. Your Tapo account and device connections are not deleted unless you remove them separately in the app.
Will I get a refund?
General refund practice
Tapo Care refunds are not automatically issued for partial unused periods in most subscription services. Refund eligibility may depend on how the subscription was purchased (in‑app vs third party).
Exceptions and next steps
- If you believe you are entitled to a refund (billing errors, duplicate charges, or other issues), gather receipts and transaction IDs to support your claim.
- For purchases made through Apple or Google, follow their refund request processes.
- Contact Tapo support via the official Tapo pages for help and confirmation: Tapo Care (Singapore).
Tapo plans and pricing
Plan list
The table below lists Tapo Care Basic and Premium plans and their usual Singapore Dollar pricing as published for the Singapore region.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic - 1 Cam - Monthly | S$3.98 | monthly | 7‑day event video cloud, rich notifications with snapshots, smart sort, video summary, weekly report |
| Basic - 5 Cam - Monthly | S$13.48 | monthly | Same features as Basic; supports up to 5 cameras |
| Basic - 1 Cam - Annual | S$36.98 | annual | Same features as Basic monthly, billed annually |
| Basic - 5 Cam - Annual | S$134.98 | annual | Same features as Basic monthly, supports up to 5 cameras, billed annually |
| Premium - 1 Cam - Monthly | S$4.98 | monthly | 30‑day event video cloud, plus Basic features |
| Premium - 2 Cam - Monthly | S$9.98 | monthly | Same as Premium - 1 Cam, covers 2 cameras |
| Premium - 3 Cam - Monthly | S$14.98 | monthly | Same as Premium - 1 Cam, covers 3 cameras |
| Premium - up to 10 Cam - Monthly | S$17.48 | monthly | Same as Premium - 1 Cam, covers up to 10 cameras |
| Premium - 1 Cam - Annual | S$50.98 | annual | 30‑day event videos and Premium features, billed annually |
| Premium - 2 Cam - Annual | S$100.98 | annual | Same as Premium - 1 Cam - Annual, covers 2 cameras |
| Premium - 3 Cam - Annual | S$148.98 | annual | Covers 3 cameras |
| Premium - up to 10 Cam - Annual | S$174.98 | annual | Covers up to 10 cameras |
Your consumer rights in Singapore
Basic protections
Consumers in Singapore are protected by fair trading and consumer protection laws which set standards for goods and services, including clarity on pricing and billing practices.
How to act on disputes
- Keep receipts and transaction details when disputing charges.
- Contact your payment provider or card issuer for chargeback options if billing errors occur.
- For unresolved disputes consider contacting the Consumers Association of Singapore (CASE) for guidance.
Customer experiences
Positive reports
Many users find Tapo Care easy to manage via the app and appreciate the extended cloud history in Premium plans for peace of mind and evidence retention.
Challenges users report
Common issues people mention include confusion when subscriptions were purchased through app stores and a need to cancel in the correct platform (app vs store).
Documentation checklist
What to gather before you cancel
- Account email/username used for Tapo.
- Proof of purchase: receipt, invoice, or order confirmation.
- Transaction ID, payment method details and billing dates.
- Screenshots showing the subscription page or the in‑app subscription entry.
What to have when contacting support
- A clear description of the problem and the action you want (cancel, refund, investigation).
- Dates and times of charges and any error messages.
Common mistakes
Cancelling in the wrong place
Example: Attempting to cancel inside the app when the subscription was billed through Google Play or Apple will not stop future charges. Always check the purchase platform.
Missing proof and timing
Example: Not saving receipts or cancelling too close to the renewal date may complicate refund requests. Save confirmation screens and cancel with enough time before renewal.
Comparative recap
Quick plan comparison
The table below highlights core differences between Basic and Premium using example plan prices from Singapore listings.
How to choose
Choose Basic if you want short historic clips and core notifications. Choose Premium if you need longer history and advanced features like baby monitoring enhancements where available.
| Feature | Basic | Premium | Period |
|---|---|---|---|
| Representative price (1 Cam) | S$3.98 | S$4.98 | monthly |
| Cloud history | 7‑day event videos | 30‑day event videos | monthly / annual |
| Camera counts | Options up to 5 cams shown | Options up to 10 cams shown | monthly / annual |
| Advanced features | Notifications, summaries, smart sort | All Basic features + Premium enhancements | monthly / annual |
After cancelling
Confirm cancellation
- Save or screenshot the cancellation confirmation and any emails you receive.
- Verify that auto‑renewal has been disabled in the platform you used to purchase.
Where to get official help
- Official Tapo Care Singapore information: Tapo Care (Singapore)
- Cancellation FAQ and step guidance: Tapo cancellation FAQ
Address
Contact address (local listing)
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.
Note on company listings
Local addresses and company statuses can change. Use official Tapo web pages and in‑app support for the most current contact options.