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Cancel CAMBLY
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Cambly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cambly: Easy Method
What is Cambly
Overview
Cambly is an online platform that connects learners with native English speakers for real-time conversational practice.
Lessons are on-demand and available 24/7, billed through subscriptions or in-app purchases depending on how you sign up.
How it works
Students book one-on-one video sessions with tutors for flexible lesson lengths and schedules.
Subscriptions auto-renew by default; management depends on whether you subscribed via the web, Apple App Store, or Google Play.
How to cancel Cambly
Cancel on the web (recommended for web sign-ups)
- Log in to your Cambly account on the web.
- Go to the Help Center and choose "Submit a Request" while logged in to request cancellation.
- Cancellation stops auto-renewal; you retain access until your paid period ends.
Official guidance: see Cambly's cancel page for details.
Cancel via mobile platforms
- iOS (App Store): Cancelling or requesting refunds for App Store purchases must follow Apple's processes; Cambly defers to Apple for these issues.
- Android (Google Play): Manage subscriptions in Google Play subscription settings; refunds (if any) are subject to Google Play policies.
What happens when you cancel
Access and auto-renewal
Cancelling stops auto-renewal immediately but does not remove access until the current paid period expires.
You can continue using your remaining minutes or lessons until the plan end date.
Data and account effects
Deleting your account will forfeit any minutes or credits without refund.
Keep account records (receipts, dates) before deleting if you may need them for disputes or refund requests.
Will I get a refund?
Cambly's standard refund stance
Cambly states "No Refunds" for purchased minutes and used minutes; subscriptions and minutes are generally non-refundable.
Only mistaken or erroneous charges may be eligible for a refund if submitted within 30 days.
Platform-specific and timing exceptions
- iOS/App Store: Refunds and warranty issues are handled by Apple under their policies; contact Apple for App Store purchases.
- Google Play: Refunds are governed by Google Play policy; manage or request refunds through Google Play.
- Cambly processes approved refunds on its side, but card issuers may take 7 - 10 business days to return funds; account credits require an explicit refund request.
For Cambly's refund explanations, see the official refund pages.
Cambly plans and pricing
Price table (approximate SGD equivalents)
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Private+/Pro - Monthly (30‑min lesson) | approx. S$23.75 | monthly | One-on-one 30‑minute lesson |
| Private+/Pro - 3‑Monthly (30‑min lesson) | approx. S$19.70 | monthly (3-month) | One-on-one 30‑minute lesson with 10% discount |
| Private+/Pro - Annual (30‑min lesson) | approx. S$15.34 | annual | One-on-one 30‑minute lesson with 30% discount |
Pricing notes
Cambly charges in USD; the SGD amounts above are illustrative conversions (assumed 1 USD = 1.35 SGD).
Actual charges depend on your card issuer’s exchange rate and any platform fees at purchase time.
Your consumer rights in Singapore
Refund and cooling-off expectations
Cambly's published policies do not offer a general 14‑day cooling-off right for subscriptions; any refund rights depend on the purchase platform or special circumstances.
If you believe a charge is erroneous, Cambly accepts refund requests for mistaken charges within 30 days per their terms.
Platform and payment protections
- App Store purchases: Apple’s refund/warranty process applies.
- Google Play purchases: Google Play’s refund process applies.
- Card disputes: You may contact your card issuer to dispute unauthorized or erroneous charges if applicable under your card terms.
Deleting your account forfeits unused minutes/credits; keep documentation before taking irreversible steps.
Customer experiences
Positive feedback
Users and tutors report flexibility and easy access to lessons as major benefits.
Some tutors appreciate weekly pay and the ability to earn quick income when needed.
Negative feedback
Common complaints include refund difficulties, perceived unresponsive support, and frustrations around cancellations or gift memberships.
Tutor criticisms also mention low pay, unclear rating impacts, and occasional removal of priority hours.
See user review threads for more context.
Documentation checklist
Before contacting support
- Account email and username.
- Order/receipt number and purchase date.
- Platform used to purchase (Web, iOS App Store, Google Play).
- Screenshots of receipts, billing statements, and subscription pages.
If requesting a refund or disputing a charge
- Clear explanation of the erroneous charge and timeline.
- Any communication with support or automated confirmations.
- Proof of minutes used if you claim unused balance (screenshots help).
Common mistakes
Assuming automatic refunds
Example: expecting a 14‑day automatic refund after subscribing. Cambly’s public policy does not guarantee such a cooling-off refund.
Always check the platform-specific refund rules (Apple/Google) instead of assuming Cambly will refund.
Deleting account before seeking help
Example: deleting your Cambly account to "force" a cancellation and then asking for a refund. Account deletion forfeits credits and minutes without a refund.
Contact support and gather documentation before deleting the account if you plan to dispute charges.
Comparative recap
Quick comparison table
| Feature | Web (Help Center) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Submit a request while logged in via Help Center | Cancel via Apple subscriptions in your Apple ID settings | Cancel via Google Play subscription settings |
| Refund policy | No general refunds; mistaken charges possible within 30 days | Refunds subject to Apple policy (contact Apple) | Refunds subject to Google Play policy (contact Google) |
| Access after cancel | Access remains until plan expiry | Access depends on Apple subscription end date | Access depends on Google Play subscription end date |
| Pricing examples | Private+/Pro - approx. S$23.75 (monthly) | Private+/Pro - app prices may vary (monthly) | Private+/Pro - app prices may vary (monthly) |
How to choose
If you need stronger refund protections, prefer a platform whose store policies you understand (Apple/Google) or purchase via the web and retain all receipts.
Document everything and act promptly for any disputed or erroneous charges.
After cancelling
Monitor your account and billing
Keep your final billing statement and confirm that auto-renewal is disabled in your account or app store settings.
Check your card statement for any unexpected charges after cancellation.
Useful official links
- How to cancel your plan (Cambly Help Center)
- Cambly refund policy
- Cambly refund issues and processing
Address
Cambly corporate contact
Cambly is headquartered in the United States; official correspondence can be directed to its headquarters address.
Headquarters (public address)
340 South Lemon Avenue, Suite 4343, Walnut, CA 91789, United States