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I hereby notify you of my decision to terminate the contract relating to the Duolingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Duolingo: Easy Method
What is Duolingo
Brief description
Duolingo is a gamified language-learning platform that offers bite-sized lessons for many languages. It operates on a freemium model with optional paid "Super" subscriptions for extra features.
How it works
Free users access lessons with ads and limited lives/energy; Super subscribers get ad‑free access, unlimited hearts/energy and extra features. Subscriptions can be purchased through web, Apple App Store, or Google Play.
How to cancel Duolingo
Cancel on iOS (App Store)
- Open your iPhone/iPad Settings → tap your name → Subscriptions → find Duolingo.
- Tap Cancel Subscription; Duolingo cannot cancel App Store purchases directly - follow Apple’s subscription settings. See details at Duolingo customer service summary.
Cancel on Android (Google Play)
- Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions → select Duolingo.
- Tap Cancel subscription and follow the prompts; Duolingo cannot cancel Google Play purchases for you. See guidance at Duolingo customer service summary.
Cancel on Web (direct via Duolingo site)
- Log in on the web, go to Settings → Subscription → Cancel subscription.
- Follow the on‑screen steps to confirm cancellation. Web cancellations are handled by Duolingo’s site; instructions are summarised at Duolingo customer service summary.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep Super benefits until the end of the paid period. After the period ends, your account reverts to the free plan with ads and standard limits.
Renewal and billing
Cancelling stops future automatic renewals but does not typically issue immediate refunds for the current period. Ensure cancellation is completed before the next billing date to avoid another charge.
Account and data
Your learning progress and account data remain unless you delete your account separately. Cancellation does not delete your Duolingo profile or lesson history.
Will I get a refund?
App Store & Google Play purchases
- Refunds for App Store and Google Play purchases must be requested through Apple’s "Report a Problem" or Google Play’s refund workflow.
- Duolingo cannot directly issue refunds for purchases made via those platforms. See platform guidance at Duolingo customer service summary.
Web purchases (direct)
- Duolingo may grant refunds for annual web subscriptions within 14 days in some cases; monthly subscriptions are typically not refundable.
- Refunds for web purchases are handled by Duolingo; see the summary at Duolingo customer service summary.
Timing and exceptions
- Refund processing times vary; third‑party reports suggest Apple refunds may take ~2 days and Google Play ~4 days, but times vary by case. See an overview at refund timing summary.
- Some third‑party sources note a 14‑day grace period as possible but this is not an official statutory right in Singapore; treat it as a voluntary Duolingo practice in some cases. See commentary at postclic.
Duolingo plans and pricing
Pricing overview
The table below lists estimated Singapore Dollar equivalents from verified pricing data and promotional notes. These are estimates, not official Duolingo listings.
Notes on estimates
Prices are approximations converted from USD; promotional discounts noted (e.g., 33% off) reflect past promotions. Official local pricing may vary.
| Plan | Price | Period | Features |
|---|---|---|---|
| Super Duolingo Individual (Monthly) | approx S$17.50/month | Monthly | Ad‑free, unlimited hearts/energy, offline access, mistake review, legendary levels |
| Super Duolingo Individual (Annual) | approx S$81.00/year (~S$6.75/month) | Annual | Same as monthly but ~54% cheaper annual equivalent |
| Super Duolingo Family Plan (Annual, up to 6 users) | approx S$162.00/year (~S$27/user/year) | Annual | Full Super features for up to 6 accounts; per‑user cost lower |
| Promotional Super Duolingo Individual (Annual, 33% off Jan 2026) | approx S$54.00/year (~S$4.50/month) | Annual | Same as above, limited‑time discounted price |
Your consumer rights in Singapore
Cooling‑off and statutory rights
There is no clear statutory 14‑day cooling‑off period in Singapore for digital subscription services like Duolingo. Any 14‑day refund policy for web annual subscriptions is voluntary, not necessarily mandated by law.
Platform purchases and obligations
Purchases made through Apple or Google are governed by those platforms’ refund processes. Consumers should use the respective platform workflows for refund requests.
Duolingo policy summary
Duolingo’s help and customer service summaries indicate web annual subscriptions may be refundable within 14 days in some cases; monthly web subscriptions are typically not automatically refundable. See details at Duolingo customer service summary.
Customer experiences
Positive reports
Many users praise Duolingo for making language learning accessible, quick daily lessons, and gamified reinforcement that helps maintain motivation.
Negative reports and issues
Users have reported problems with cancellations, subscription visibility, and customer support response. Some report subscriptions not appearing in the App Store/Play Store or cancellation options disappearing from settings.
Multiple anecdotal reports and threads discuss these issues; one example discussion is available at Reddit: cancellation problems.
Documentation checklist
Essential purchase details
- Receipt or invoice showing the charge (email or screenshot).
- Account email and username used for the subscription.
- Subscription source: App Store, Google Play, or Duolingo web.
Supporting evidence
- Transaction ID, charge date, and payment method details.
- Screenshots of subscription settings showing active subscription or cancellation attempts.
- Any confirmation emails or messages from Duolingo or the platform.
Common mistakes
Canceling the app but not the subscription
Uninstalling the Duolingo app does not cancel a subscription. Users must cancel via Apple/Google subscription settings or the Duolingo web subscription page.
Waiting until renewal day
Canceling too close to the renewal time can result in another charge. Cancel at least 24 hours before renewal to reduce the risk of being billed for the next period.
Expecting Duolingo to refund platform purchases
Expecting Duolingo to directly refund App Store or Google Play purchases is a common error; those refunds are handled by Apple or Google via their support/refund systems.
Comparative recap
Quick comparison
The table below summarizes the main plans, approximate prices, and primary benefits to help you decide which plan matched your needs before cancelling.
Use for decision making
Refer to this recap when checking whether to keep an annual plan, switch to monthly, or cancel before renewal.
| Plan | Price | Period | Good for |
|---|---|---|---|
| Super Duolingo Individual (Monthly) | approx S$17.50/month | Monthly | Short‑term commitment, pay month‑to‑month |
| Super Duolingo Individual (Annual) | approx S$81.00/year (~S$6.75/month) | Annual | Lower cost per month for year‑long use |
| Super Duolingo Family Plan (Annual) | approx S$162.00/year (~S$27/user/year) | Annual | Households up to 6 users, best per‑user value |
| Promotional Super Duolingo Individual (Annual) | approx S$54.00/year (~S$4.50/month) | Annual | Limited‑time discount for long‑term savings |
After cancelling
What to check immediately
- Confirm cancellation via the platform or web and keep screenshots or confirmation emails.
- Check your next billing date to ensure no further charges are pending.
How to request a refund or follow up
- For App Store or Google Play purchases, request refunds through Apple/Google workflows (see Duolingo customer service summary).
- For web annual subscription refund questions, contact Duolingo support and provide documentation; reported processing times vary (see refund timing summary).
- If you encounter cancellation errors or missing subscription records, community threads sometimes discuss workarounds: Reddit: charged after cancelling.
Address
Registered office
Duolingo (registered contact) - 1003 BUKIT MERAH CENTRAL #07‑30 SINGAPORE 159836.
How to use this address
Use the address for formal correspondence if required by local procedures, but standard cancellations and refund requests are handled through your platform (Apple/Google) or Duolingo support channels rather than postal mail.