Cancellation Intellectokids: Easy Method

What is Intellectokids

Service overview

IntellectoKids is an interactive educational platform for children aged roughly 2 - 8, offering games, videos and activities to support early learning and cognitive skills.

The service is delivered via web and mobile apps and uses subscriptions and in-app purchases to unlock premium content.

How it is sold

Subscriptions and one-time in-app purchases are available through the website and app stores (Apple App Store, Google Play).

Billing, renewal and refund rules differ depending on whether you subscribed directly on the web or through a store.

How to cancel Intellectokids

Cancel on the web (direct subscription)

• Log in at intellectokids.com and go to your account page.
• Click the "Unsubscribe" button next to your active plan to stop auto‑renewal.
• Alternatively, email [email protected] to request cancellation if you cannot access the site.
• Note: deleting the app does not cancel a web or store subscription - cancel in the account or store settings.

Cancel on iPhone/iPad (App Store)

• Open iPhone/iPad Settings → Apple ID → Subscriptions.
• Select IntellectoKids and tap Cancel Subscription to stop renewals.
• IntellectoKids cannot cancel App Store subscriptions on your behalf; Apple manages those cancellations.
• See the App Store listing: IntellectoKids on Apple App Store.

Cancel on Android (Google Play)

• Open Google Play Store → Menu → Subscriptions.
• Select IntellectoKids and choose Cancel to stop the subscription.
• IntellectoKids cannot cancel Google Play subscriptions for you; Google handles them.

What happens when you cancel

Access after cancellation

If you cancel an active subscription it typically remains usable until the current paid period ends.

After the paid period expires you will lose access to premium content unless you resubscribe or repurchase.

Account data and renewals

Your account and progress data are usually retained unless you request deletion from support.

To avoid unexpected renewals, cancel at least 24 hours before the next billing date rather than deleting the app.

Will I get a refund?

Web (direct) subscription refunds

By purchasing a direct web subscription you agree access begins immediately and you waive the statutory right of withdrawal/refund for any unused period.

However, refunds may be granted for technical malfunctions if reported within 30 days of the latest subscription payment.

Store purchases and exceptions

• App Store purchases: Apple handles refunds; IntellectoKids cannot issue them directly.
• Google Play purchases: request a refund via Google Play support. You may also send the GPA receipt number and your User ID to [email protected] for an eligibility review.
• For web refunds due to technical faults, provide device/OS details and evidence; approved refunds are typically processed in about 14 days.

IntellectoKids’ refund policy is available here: Refund policy.

Intellectokids plans and pricing

Pricing summary

The table below lists plans and in-app prices sourced from the Singapore App Store listing and company materials.

Prices are shown in Singapore dollars (S$) and reflect one-time or in-app options.

Your consumer rights in Singapore

Digital content and refunds

Under Singapore consumer law, digital content accessed immediately may not be refundable once use begins, which aligns with IntellectoKids’ web policy.

Technical faults remain a valid ground for remedies if reported within the provider’s stated timeframe.

Platform purchases and escalation

• App Store and Google Play purchases are governed by Apple/Google processes and require contacting the store for refunds.
• Keep records and escalate to the Consumers Association of Singapore (CASE) if you believe you were misled or overcharged.
• Cancel at least 24 hours before renewal to avoid unintended charges; deleting the app does not cancel subscriptions.

Customer experiences

Positive feedback

Many users describe IntellectoKids as fun, colorful and engaging for early learning and cognitive development.

Recent reviewers say children enjoy the games and find the app user‑friendly and helpful.

Negative feedback

Frequent complaints include unexpected charges, unclear trial terms and difficulty obtaining refunds or cancellations.

Some users report being charged after cancellation or seeing extra add-on charges without clear consent.

For general user reviews see: Trustpilot reviews.

Documentation checklist

What to collect before contacting support

• Purchase receipts or order confirmation emails.
• Subscription or GPA receipt numbers (Google Play) and User ID if available.
• Dates of charges and screenshots of billing statements.

Technical evidence for refund requests

• Device model, operating system version and app version.
• Screenshots or short video showing crashes, failure to launch, or other faults.
• Any correspondence with support and timestamps.

Common mistakes

Assuming deleting the app cancels the subscription

Many users delete the app and later discover the subscription was still active and auto‑renewed.

Always cancel through your IntellectoKids account or the app store subscription settings.

Missing documentation or late reporting

Failing to keep receipts or to report technical problems within the stated 30‑day window reduces the chance of a refund.

Keep evidence and report issues promptly to increase the likelihood of a positive outcome.

Comparative recap

Quick comparison

The table below summarises how to cancel and refund expectations for each purchase route.

After cancelling

Next steps to confirm cancellation

• Check your account page or the app store subscription page for an active cancellation confirmation.
• Keep confirmation emails or screenshots showing the subscription status changed to "cancelled" or "expires on".

Helpful links

• IntellectoKids refund policy: https://intellectokids.com/refund-policy/
• How to cancel (third‑party guide): Postclic cancellation guide
• Alternative Postclic guide: Postclic cancellation (NZ)
• App Store listing (iOS): IntellectoKids on App Store
• User reviews: Trustpilot

Address

Registered address

919 North Market Street, Suite 950, City of Wilmington, New Castle 19801, Delaware, USA.

Support contact

For account and refund queries contact [email protected]. Include receipts, device/OS details and a clear description of the issue.