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Cancellation Lingoda: Easy Method
What is Lingoda
Service overview
Lingoda is an online language school offering live group and private classes in languages such as English, German, Spanish and French.
Courses run on a subscription basis with different plans (free trial, monthly, sprint/special challenges) and bookings through web and mobile apps.
Where it operates
Lingoda serves learners worldwide, including Singapore, with scheduling designed to accommodate multiple time zones.
Subscriptions and cancellations may differ depending on whether you purchased via Lingoda’s website or via an app store.
How to cancel Lingoda
Cancel via Lingoda website (general)
- Log in to your Lingoda account on the web.
- Go to Account or Subscription settings and select the option to cancel the subscription.
- Confirm the cancellation to stop future renewals; keep a screenshot or confirmation email for your records.
Special rules and app-store purchases
- Free trial: cancel in the 7-day trial window on the web to avoid billing.
- Sprint plan: you must contact Lingoda Customer Support within the first 14 days if cancelling under Sprint rules.
- If you purchased through the App Store or Google Play, cancel and request refunds through that store’s process; Lingoda’s web flow does not apply.
What happens when you cancel
Access after cancellation
For paid monthly subscriptions cancelled on the web, your subscription will not renew and you retain access for the remainder of the paid period.
Free trial cancellations prevent billing if done within the 7-day window.
Data and account status
Your account details and class history typically remain accessible according to Lingoda’s data policies.
If you require account deletion or further data actions, contact Lingoda support and request the specific data handling you need.
Will I get a refund?
Standard refund rules (web)
Lingoda offers a 14-day money-back guarantee for web subscriptions: if you cancel within 14 days you may be eligible for a refund.
Refunds typically account for any classes already taken; the final amount may be adjusted accordingly.
Exceptions and app-store purchases
- Free trial users cancel within 7 days are not charged, so no refund is required.
- Sprint or Super‑Sprint plans: potential cashback is conditional on meeting attendance and other Sprint terms; you must contact support and follow the Sprint rules closely.
- If you bought via App Store or Google Play, refunds are controlled by those stores and follow their policies, not Lingoda’s web policy.
Lingoda plans and pricing
Where to check current prices
Official and current pricing, plan details and currency options are listed on Lingoda’s website; do not rely on third-party price quotes.
For accurate Singapore pricing (SGD) check the app store listing or the official pricing page linked below.
Important pricing note
No concrete SGD pricing is guaranteed here. Official pages list USD, EUR and GBP; Singapore App Store/Play Store may show converted local amounts.
Always verify the final price and billing currency before subscribing.
Your consumer rights in Singapore
Relevant law
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), digital subscription services should disclose cancellation and refund terms before purchase.
Cooling-off rights are not automatically granted for digital subscriptions unless specifically stated by the provider.
Practical advice for Singapore users
- Cancel within the applicable windows (7-day trial, 14-day refund window) to preserve refund rights.
- Keep timestamps, screenshots and correspondence as evidence of cancellation or refund requests.
- Be aware that in-app purchases follow Apple/Google refund rules which can be less generous.
Customer experiences
Positive observations
Many learners praise the structured small-group live classes and flexible scheduling adaptable to different time zones and lifestyles.
Some users report responsive customer service and fast refund processing in individual cases.
Common complaints
Recurring complaints include confusion over Sprint plan rules, perceived lack of transparency, and difficulties obtaining promised Sprint rewards.
Some users say cancellation and Sprint terms can be strict or misleading, leading to missed refunds or loss of credits.
Documentation checklist
Essential items to collect
- Account email and username used to subscribe.
- Subscription start date, plan name (e.g. Sprint, monthly), and payment method.
- Screenshots of account settings showing cancellation, or confirmation emails from Lingoda.
When contacting support
- Attach proof of purchase (transaction ID or receipt) if available.
- Include clear requests: cancellation, refund amount expected, or Sprint cashback claim details.
- Note the dates and times you contacted support and any reference numbers provided.
Common mistakes
Missing the correct window
Users often miss the 7-day free trial or 14-day refund windows; missing those windows can forfeit refund eligibility.
Always check the specific plan’s cancellation window immediately after subscribing.
Using the wrong cancellation route
Cancelling on Lingoda’s website does not cancel App Store/Google Play subscriptions; users who bought via an app store must cancel there.
Assuming Sprint cashback is automatic without meeting attendance or rules is another frequent error; follow Sprint terms closely.
Comparative recap
Quick plan comparison
Key takeaways
| Plan | Period | Cancellation window | Refund notes |
|---|---|---|---|
| Web - Free trial | Trial (7 days) | Cancel within 7-day trial | No charge if cancelled in trial |
| Web - Monthly plan | monthly | Cancel anytime via account settings | Subscription won’t renew; access remains until period end. 14-day money-back may apply if within first 14 days. |
| Web - Sprint plan | monthly | Contact support within first 14 days for Sprint rules | Cashback possible if Sprint conditions are met; requires strict compliance and support contact. |
| App Store / Google Play | Varies | Manage cancellation via respective app store | Refunds subject to the App Store / Google Play policy, not Lingoda’s web policy. |
After cancelling
What to expect next
After cancelling on the web you should receive a confirmation and retain access until the paid period ends.
If requesting a refund, processing times may vary and can take several weeks depending on circumstances.
Helpful links and contact
Check official Lingoda plan details and options here: Lingoda pricing.
For additional overviews and plan comparisons see these resources: SaleDuck Lingoda and ItsTopTen Lingoda.
Address
Corporate contact (registered)
Lingoda GmbH, Zimmerstraße 69, 10117 Berlin, Germany.
Alternative office address
Possible updated/registered office: Bergmannstraße 102 - 103, Berlin (use corporate contact channels or website for confirmations).
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.