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Cancel SOLOLEARN
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I hereby notify you of my decision to terminate the contract relating to the Sololearn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sololearn: Easy Method
What is Sololearn
Overview
Sololearn is an interactive mobile and web platform that offers bite-sized coding lessons in languages such as Python, Java, C++ and more.
It provides free content alongside a paid PRO subscription that adds features like ad-free learning, personalised paths and extra insights.
Main features
Features include short lessons, code playgrounds, quizzes and community exercises to practice and get feedback.
PRO upgrades typically add an ad‑free experience, advanced progress tracking and personalised learning recommendations.
How to cancel Sololearn
On iOS (App Store)
- Open iPhone Settings → tap your Apple ID → Subscriptions → select Sololearn → Cancel Subscription.
- Cancel at least 24 hours before the trial ends to avoid being charged. Deleting the app does not cancel the subscription.
- Note: you keep access until the end of the current billing or trial period. See a step guide: Postclic iOS steps.
On Android (Google Play)
- Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → Sololearn → Cancel.
- Google handles billing for Play purchases; Sololearn cannot cancel Play subscriptions for you.
- Follow Play Store prompts and keep confirmation screenshots for your records. Reference: Postclic Android steps.
On Web / Direct (SoloLearn account)
- If you subscribed directly (not via an app store) or cannot cancel through the store, email Sololearn at info@sololearn.com to request cancellation.
- Provide account email, order/receipt details and the date you want the subscription to stop to speed processing.
- Use clear subject lines and keep copies of sent messages and any replies for evidence.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain PRO access until the end of the paid billing period or trial window.
After that date your account will revert to the free tier and PRO features will no longer be available.
Billing and data
Auto-renewal stops after cancellation but past charges are not automatically reversed; billing remains handled by the platform you paid through.
Your account data (progress, completed lessons) usually remains unless you delete your account explicitly.
Will I get a refund?
SoloLearn’s stated policy
SoloLearn states they do not refund or prorate unused subscription time as a general rule; exceptions may be handled case‑by‑case.
There is often a 14‑day free trial on annual plans; cancelling during the trial should prevent a charge if done in time.
If you paid via Apple or Google
- Apple and Google control billing for purchases made through their stores; refund requests must be submitted to Apple Support or Google Play refund mechanisms.
- SoloLearn typically directs users to those platform refund procedures because they do not manage the store billing directly.
- If you believe you were charged in error despite timely cancellation, gather receipts and timestamps and raise the issue with the store and SoloLearn support.
Sololearn plans and pricing
Pricing summary
The following table lists common PRO plans and price ranges for Singapore as provided in verified data.
Exact app store pricing can vary; always confirm in your app store before subscribing.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| SoloLearn PRO Monthly | S$6.98 to S$9.48 | Monthly | Ad-free experience, personalized learning paths, goals, insights |
| SoloLearn PRO Annual | S$51.98 to S$103.98 | Annual | Ad-free experience, personalized learning paths, goals, insights |
| SoloLearn PRO Annual (14-day trial) | S$70.98 | Annual (trial) | 14-day free trial then full PRO access |
Your consumer rights in Singapore
Relevant protections
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act and related rules on fair contract terms and misleading practices.
There is no automatic statutory cooling-off period for digital subscriptions, but unfair or misleading contract terms may be challengeable.
Practical steps in Singapore
- If you believe a term is unfair or you were misled, collect evidence (receipts, screenshots, emails) and contact the merchant first.
- If unresolved, consider contacting the Consumers Association of Singapore (CASE) to file a dispute or seek mediation.
Customer experiences
Positive feedback
Many users praise Sololearn for being easy to use, with clear explanations and manageable lesson chunks.
Some reviewers highlight responsive support and the usefulness of the PRO features for their learning.
Negative feedback
Several users report problems with unexpected renewals, lack of renewal reminders and difficulties obtaining refunds.
Some customers say support referred them to refund policies or failed to resolve refund disputes fully; see examples on review platforms.
Documentation checklist
What to gather before cancelling
- Order receipt or payment confirmation showing the charge date and amount.
- Account email and subscription ID (if available) used with SoloLearn or the app store.
- Screenshots of subscription settings and any cancellation attempts or confirmation messages.
What to include when contacting support
- Clear subject line (e.g., “Cancel SOLL0EARN PRO subscription - request” plus account email).
- Attach receipts, screenshots and state the desired outcome (cancel, refund request, or both).
- Keep copies of all correspondence and timestamps for any dispute escalation.
Common mistakes
Cancelling incorrectly
Users often delete the app and assume the subscription is cancelled; this does not stop auto‑renewal from Apple/Google.
Always cancel within the app store subscription settings or request cancellation from SoloLearn for direct subscriptions.
Assuming automatic refunds
Many assume a late cancellation automatically triggers a refund; SoloLearn’s policy states no automatic refunds, and app stores handle billing.
If charged unexpectedly, act quickly: gather evidence and contact the store and SoloLearn support to request review.
Comparative recap
Quick comparison
The table below compares the main cancellation routes: who controls billing, how to request cancellation and refund responsibility.
Use this to pick the correct cancellation path based on where you purchased.
| Method | How to cancel | Who manages billing | Refund route |
|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → Sololearn → Cancel | Apple | Request via Apple Support |
| Android (Google Play) | Google Play → Profile → Payments & subscriptions → Subscriptions → Sololearn → Cancel | Request via Google Play refund process | |
| Web / Direct | Email info@sololearn.com with account details to request cancellation | SoloLearn (direct payments) | SoloLearn handles exceptions case‑by‑case |
After cancelling
What to check
Confirm you received a cancellation confirmation from the app store or from info@sololearn.com if you cancelled directly.
Verify the subscription status in your app store subscriptions page and keep confirmation screenshots.
Where to get help
- Guides on cancelling and practical steps: Postclic Sololearn cancellation guide.
- Read user reviews and experiences for common issues: SoloLearn on Trustpilot.
- If you subscribed via the Singapore App Store listing, check local app listing details: SoloLearn on the Singapore App Store.
Address
Corporate address
SoloLearn corporate / mailing address (listed in public records):
1521 Alton Road, #247, Miami Beach, FL 33139, United States.
Notes
There is no dedicated Singapore cancellation address listed publicly; use in‑app/app‑store controls or info@sololearn.com for direct requests.
If local dispute assistance is required, consider contacting consumer protection services in Singapore with the documentation checklist above.