Cancellation Superprof: Easy Method

What is Superprof

Service overview

Superprof is an online marketplace that connects students and tutors for private lessons across many subjects.

Students can find local or online tutors and arrange one-to-one sessions; tutors set their own hourly rates.

How the platform works

Superprof operates via user accounts where students contact tutors or subscribe to passes to access multiple tutor contacts.

Platform fees (e.g., Student Pass, Tutor Premium Pass) cover access and promotional features; lesson payments and schedules are arranged between student and tutor.

How to cancel Superprof

Cancelling an individual lesson (web platform)

• Go to your lesson page in your Superprof account.
• Open the scheduled lesson's options and select "cancel lesson".
• Before confirming, review the displayed refund amount based on the tutor's policy, then confirm cancellation.

Cancelling subscriptions or passes

• To stop recurring access (Student Pass or Tutor Premium Pass), cancel the subscription by following the account/subscription management steps in your Superprof account.
• If you wish to exercise your withdrawal right for a digital subscription, notify Superprof within 14 days (by email or postal mail where applicable).

What happens when you cancel

Access after cancellation

If you cancel a lesson or subscription, access to newly scheduled features or the ability to contact new tutors stops as of the cancellation effective date.

Already accepted tutor contact details or ongoing lesson arrangements may remain active depending on timing and the platform’s rules.

Renewals and ongoing charges

Subscriptions typically renew automatically unless cancelled before the renewal date; cancelling stops future renewals but does not always trigger a refund.

Check your account for the exact cancellation effective date and any prorated charges if you already used the service.

Will I get a refund?

Lesson cancellations - standard rule

Lessons cancelled more than 24 hours before the scheduled time on the web platform qualify for a full refund.

Refunds for those early cancellations are processed and usually appear in the student’s registered account within 3 - 5 working days.

Late cancellations and exceptions

• If a lesson is cancelled within 24 hours, the tutor’s individual cancellation policy applies (0%, 50% or 100% compensation set by the tutor).
• For digital subscriptions, a 14‑day right of withdrawal generally allows a refund if unused; if you used the service before withdrawal, Superprof may deduct a prorated amount and refund the remainder.
• Once the Student Pass contact details have been transmitted (i.e., tutor accepted), refunds are typically not provided except in limited cases where the tutor is unavailable due to their fault and proof is supplied.

Superprof plans and pricing

Platform plans (pricing data)

Note on lesson pricing

Platform fees are distinct from tutor hourly rates; tutors independently set lesson prices.

Examples of tutor rates seen include ranges from about S$10/h to S$80/h depending on subject and tutor.

Your consumer rights in Singapore

Right of withdrawal for digital services

Under applicable consumer rules, subscribers normally have a 14‑day right to withdraw from digital service subscriptions with a refund if unused.

If you used the service before withdrawing (for example, you logged in or accessed features), the provider may deduct a prorated amount for that use and refund the balance.

Limits to withdrawal and refund

• Once the Student Pass contact details are transmitted (tutor accepts), the right of withdrawal generally does not apply and no refund is available, except in limited circumstances supported by proof.
• Lesson cancellations made more than 24 hours in advance generally receive full refunds; within 24 hours, the tutor’s chosen compensation policy applies.

Customer experiences

Positive feedback

Some users report successful student‑tutor matches and meaningful lesson arrangements that helped reach learning goals.

Certain tutors note they receive genuine requests and appreciate the platform’s lead generation.

Negative feedback

Many complaints focus on unclear billing, unexpected automatic renewals, and difficulty obtaining refunds or responses from customer support.

Other reported issues include non‑responsive tutors, variable tutor quality, and distrust of the platform review system.

For public user reviews and complaint summaries see community pages and dossiers linked below.

Documentation checklist

What to gather before contacting Superprof or your bank

• Account email and username used on Superprof.
• Transaction receipts, payment dates, and amounts for the lesson or subscription.
• Date and time of the cancelled lesson and any confirmation screenshots showing cancellation.
• Messages exchanged with the tutor or platform that support your refund request.

Useful supporting evidence

• Bank or card statements highlighting the charge.
• Screenshots of tutor profiles showing availability or disputed claims.
• Reference numbers for any prior support tickets or emails.

Common mistakes

Missing cancellation deadlines

A frequent error is cancelling within 24 hours without checking the tutor’s cancellation policy; this can result in partial or no refund.

Always check the listed policy before cancelling to know possible financial consequences.

Poor record-keeping and late action

Not saving receipts, confirmation emails, or message threads often weakens refund claims or disputes with the bank.

Delaying a withdrawal or dispute beyond the 14‑day window can remove options for a refund on digital subscriptions.

Comparative recap

Quick plan comparison

Refund and cancellation summary

• Lesson cancelled >24 hours: full refund (processed in ~3 - 5 working days).
• Lesson cancelled ≤24 hours: tutor policy (0%, 50%, or 100%) applies.
• Subscriptions: 14‑day withdrawal right if unused; prorated refund if used; no refund after contact details transmitted except in narrow cases.

After cancelling

Follow-up actions

After cancelling, keep all confirmation records and monitor your bank or card for the expected refund window (3 - 5 working days for lesson refunds).

If a refund does not appear, escalate with your bank or card issuer using your documentation.

Where to find user reports and complaints

See public user reviews and complaint dossiers to gauge common experiences and reported issues:

• Trustpilot - Superprof reviews
• FinanceScam - Superprof dossier

Address

Local contact address

Superprof operations in Singapore are associated with the local address below for correspondence or postal notices.

Address details

108 Rivervale Walk #15-108, Singapore 540108