Cancellation Superprof: Easy Method

What is Superprof

Overview

Superprof is an online marketplace that connects students with tutors across many subjects, skills and locations. The platform lists tutors' profiles and enables students to request lessons or buy a subscription to contact multiple tutors.

How it works

Students can search tutor profiles, send lesson requests, and - in some markets - purchase a "Student Pass" subscription to contact unlimited tutors for a set period. Tutors accept requests and may share contact details to arrange lessons.

How to cancel Superprof

Cancel via your dashboard

• Log in to your Superprof account on the website.
• Open your dashboard and go to "Subscriptions" or "Student Pass" settings.
• Choose "Cancel subscription" and confirm. Cancellation is performed by the user from the account interface.

Important notes when cancelling

• Student Pass auto-renews every 30 days; cancel before the renewal date to avoid another charge.
• Do not attempt to cancel via app stores; Superprof subscriptions are cancelled in your Superprof account, not through app store billing.
• Once a tutor accepts a lesson request and contact details are transmitted, Superprof’s terms say no refund is possible.

What happens when you cancel

Access and renewal

When you cancel a Student Pass, your access to the subscription features continues until the end of the paid period. Auto‑renewal will be stopped for the next cycle.

Data and contact details

Your account and profile remain active unless you delete them separately. Tutor contact details already shared during an accepted request remain outside the refund/withdrawal remedy.

Will I get a refund?

Standard refund policy

Superprof India’s terms allow a refund if you exercise the right of withdrawal within 14 days and no tutor contact has been established.

If no lesson (including a free trial) has taken place and the tutor is unavailable, a refund may be issued, usually via the same payment method within 14 days.

Exceptions and required proof

• No refund is allowed once a tutor accepts your request and contact details are transmitted.
• If a refund is requested because a tutor was unavailable, Superprof may request proof (screenshots, messages, receipts) before issuing a refund.
• Refunds are processed within 14 days unless you agree to another method with Superprof.

Superprof plans and pricing

Subscription pricing (India)

Notes on pricing

Tutor hourly rates are set by individual tutors and vary by subject, experience and location. Those rates are not subscription fees.

Always check current pricing in your account or on Superprof India pages before purchasing.

Your consumer rights in India

Right of withdrawal

Under Indian consumer law, digital services commonly feature a 14‑day right of withdrawal. Superprof’s policy to refund within 14 days aligns with this rule when no contact or accepted lesson has occurred.

Transparency and unfair practices

• Indian law requires clarity about auto‑renewals and pricing. Hidden renewals or unclear cancellation steps may be considered unfair business practices.
• If terms are unclear or you face unreasonable barriers to cancellation/refund, you may seek remedy through consumer grievance channels in India.

Customer experiences

Summary of reported experiences

Online reviews for Superprof India show mixed to negative reports on some review platforms. Common themes include difficulty cancelling, disputes about automatic renewals, and problems obtaining refunds.

Common complaints reported

• Users report being charged for renewed Student Passes without clear notice.
• Some customers say they experienced delays or lack of helpful customer support when requesting refunds.
• Complaints also include perceived misleading subscription practices and disputes after contact details were shared.

Documentation checklist

What to gather before contacting support

• Payment receipts and bank/card statements showing the charge and date.
• Screenshots of your subscription page and cancellation steps (if any).
• Messages between you and the tutor (request, acceptance, or unavailability proof).

How to present proof

• Organise items chronologically with timestamps and clear filenames.
• Include your Superprof account email/username and transaction IDs when contacting support.

Common mistakes

Timing errors

Waiting until after auto‑renewal to cancel often results in an additional charge. Cancel at least one day before the renewal date to be safe.

Wrong cancellation channel

Trying to cancel via the app store or through deleted app settings is a frequent mistake. Superprof requires cancellation within your Superprof dashboard.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Save confirmation of cancellation (screenshot or email) and the date it took effect.
• Monitor your bank/card statement for any unexpected charges in the next billing cycle.

Helpful links

Read Superprof’s general terms for cancellation and subscriptions here:

• Superprof - General Terms of Use
• Superprof India - Terms & Conditions

Address

Registered address

Superprof’s registered headquarters (corporate address) is:

42‑44 rue Alexandre Dumas, 75011 Paris, France.

Contact note

For account or billing issues use your Superprof dashboard support options. For legal or formal notices, use the registered corporate address above.