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I hereby notify you of my decision to terminate the contract relating to the Udemy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Udemy: Easy Method
What is Udemy
Overview
Udemy is an online learning marketplace offering thousands of video courses across many subjects, from programming to personal development. Individuals can buy single courses or subscribe to specific plans where available.
How people use it
Users typically purchase one-time courses for lifetime access or subscribe to plans that provide broader access. Purchases and subscriptions are delivered digitally and accessed via web or mobile apps.
How to cancel Udemy
Cancel a subscription on the web
- Sign in on Udemy.com and open your account menu.
- Go to Subscriptions, find the plan, and click "Cancel subscription".
- Cancellation takes effect at the end of your current billing period; you keep access until then.
- Reference guide: Postclic - how to cancel Udemy.
Cancel on mobile (iOS / Android)
- You cannot cancel subscriptions from inside the Udemy mobile app.
- On iOS, manage and cancel via your Apple App Store subscription settings.
- On Android, manage and cancel via your Google Play subscription settings.
- See device subscription settings instructions on the Postclic guide above.
What happens when you cancel
Access after cancellation
If you cancel a subscription bought directly on Udemy.com, the cancellation is effective at the end of your current billing period. You retain course access until that date.
Billing and data
No further recurring charges will be applied after the billing period ends. Your account data (enrolled courses, progress) typically remains in your account unless you request deletion through Udemy.
Will I get a refund?
Course purchases (one-time)
Udemy generally offers refunds for courses purchased on Udemy.com within 30 days, subject to their refund policy and course consumption rules.
Subscriptions and in-app purchases
Subscriptions bought directly on Udemy.com do not generally offer refunds unless required by applicable law.
In-app purchases made via Apple App Store or Google Play must be refunded through those platforms; Udemy cannot process those refunds directly.
Udemy plans and pricing
Pricing summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Udemy Personal Plan (via GrabAcademy SkillUp Programme) | S$30.00 per month (starts at S$22.00/month after free 7-day trial) | monthly | Access to 11,000+ courses; 7-day free trial; cancel anytime |
| Udemy Course (via iOS App Store) | S$14.98 (base tier) | One-time | One-time purchase; lifetime access per course; examples: S$6.98 - S$24.98 |
| Udemy Business Team Plan (2 - 20 users) | S$40.00 per user per month (billed annually) | annual | 13,000+ courses; certification prep; practice tests; basic analytics |
| Udemy Business - Republic Polytechnic (SkillsFuture eligible) | S$499.22 per year (includes GST) | annual | Over 30,000 courses; SkillsFuture Credit eligible; AI-powered personalization |
Notes on pricing
Prices vary by platform, promotion, and time. The table reflects representative Singapore pricing compiled from reputable sources.
Your consumer rights in Singapore
General consumer protections
Singapore consumer protection law offers rights around unfair practices and may provide remedies for defective or misrepresented goods and services.
Digital purchases and refunds
Cooling-off periods and statutory days can vary by product and vendor. Udemy’s published policies (e.g., 30-day refund for course purchases) may apply, but specific legal rights depend on Singapore law and individual circumstances.
Customer experiences
Positive feedback
Many users praise Udemy for reasonable prices, broad course selection, and useful content. Reviews note good value and wide topic coverage.
Common complaints
Frequent negative reviews mention technical issues such as slow or unresponsive video playback and problems with customer support and refunds.
For user reviews, see: Udemy reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing course or subscription purchase date.
- Account email address used for Udemy sign-in.
- Subscription or invoice screenshots showing billing period and charge amounts.
- Screenshots of error messages or playback issues, if relevant.
- Record of any previous support case numbers or replies.
Extra items for in-app purchases
- Proof of purchase from Apple receipt or Google Play receipt.
- On iOS, you can view app purchase history via your Apple ID; see the Udemy app page: Udemy on the App Store (SG).
Common mistakes
Not checking where you bought the plan
Many users try to cancel inside the Udemy mobile app; subscriptions purchased through Apple or Google must be cancelled through the device store, not the app.
Waiting too long to request a refund
Refund windows (for example, Udemy’s 30-day policy for course purchases) are time-limited. Delaying a refund request can reduce or eliminate eligibility.
Comparative recap
Quick comparison table
| Item | Cancellation method | Refund eligible | Period |
|---|---|---|---|
| Course purchased on Udemy.com | No cancellation needed (one-time access); request refund via Udemy | Generally eligible within 30 days (subject to policy) | One-time |
| Subscription bought on Udemy.com | Cancel via Udemy account > Subscriptions | No refund generally for subscription fees unless required by law | monthly |
| In-app purchase (iOS / Android) | Cancel via Apple App Store or Google Play subscription settings | Refund requests must be made to the app store (platform handles refunds) | monthly / annual |
Key takeaway
Where you purchased determines how you cancel and who handles refunds. Keep receipts and act within the applicable refund window.
After cancelling
Next steps
Confirm cancellation in your Udemy account or device subscription settings and keep confirmation emails/screenshots. Verify that access continues until the end of the billing period.
Helpful links
- How to cancel (guide): Postclic - cancel Udemy.
- Udemy on App Store (for iOS purchases and receipts): Udemy - App Store (SG).
- Pricing reference for business plans: Wise - Udemy Business pricing (SG).
- User reviews and common issues: Trustpilot - Udemy reviews.
Address
Corporate address
Udemy, Inc., Attn: Legal, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA
Notes
Udemy does not typically maintain a public local office address in Singapore for customer cancellations. Legal or formal correspondence is usually handled through the corporate address above.