Postclic premium unlimited: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month without commitment
Cancellation service #1 in Nigeria
Cancel Udemy: Complete Guide
What is Udemy
Overview
Udemy is an online learning marketplace that offers individual courses and paid subscription plans from independent instructors and institutions.
Courses are typically one-time purchases, while subscription plans provide ongoing access to a library of content for a recurring fee.
Core features
Udemy features self-paced video lessons, downloadable resources, quizzes and certificates of completion for many courses.
Access and pricing vary by course, subscription type, device and region, with frequent promotions and dynamic pricing.
How to cancel Udemy
On the web (Udemy.com)
- Sign in at Udemy.com.
- Open your account menu and go to the "Subscriptions" page to view active subscriptions.
- Select the subscription you want to cancel and click "Cancel subscription".
- Cancellation takes effect at the end of your current billing period; you keep access until then.
- For full guidance see Udemy's support article: How to Manage Your Udemy Subscriptions.
Via mobile app (iOS/Android)
- Open the Udemy mobile app and tap "Manage subscriptions" where shown; this links to your device's subscription settings.
- On iOS use the Apple App Store subscriptions settings; on Android use Google Play subscriptions settings to cancel.
- Udemy cannot cancel mobile-app subscriptions on your behalf; you must cancel through Apple or Google.
- Follow your device store's confirmation steps to ensure cancellation is processed.
What happens when you cancel
Access and renewal
When you cancel a subscription through Udemy.com, access continues until the end of the paid billing period.
After that date you will not be charged and you lose subscription library access unless you resubscribe.
Account data and purchases
Individual course purchases (one-time buys) remain in your account unless a refund is granted.
Your account profile, purchase history and certificates typically remain accessible after cancellation.
Will I get a refund?
Courses purchased on Udemy.com
Courses bought on Udemy.com are generally eligible for refund within 30 days, subject to Udemy's refund policy and consumption rules.
Refunds may be returned to your original payment method or issued as Udemy credits depending on circumstances.
In-app purchases and subscriptions
- In-app purchases through Apple App Store or Google Play must be refunded by those platforms; Udemy cannot process those refunds.
- Subscription plans purchased directly on Udemy.com generally have no refunds unless required by applicable law.
- Some countries have statutory refund periods (examples cited by Udemy include Egypt with a 14-day law); Nigeria is not listed among those exceptions.
- For details see Udemy's refund policy: Udemy's Refund Policy.
Udemy plans and pricing
Common consumer options
Udemy offers single-course purchases and enterprise/business subscription plans for teams and organizations.
Prices are dynamic and region-based; mobile app displays may show Nigerian Naira (NGN) pricing.
Notes on regional pricing
No exact EUR equivalents for Nigeria were found for 2024/2025; Udemy uses localized pricing tiers and promotions.
Business plans are often priced in EUR for organizational listings; consumer prices vary widely per course.
| Plan | Price | Period | Features |
|---|---|---|---|
| Udemy Business - Team Plan (organization) | €28.00 | Monthly (billed annually) | Access to 13,000+ top courses, analytics, certification prep, AI-powered coding exercises |
| Udemy per-course (Consumer, approximate EU range) | €9.99 - €59.99 | One-time access | Single course, frequent sales |
Your consumer rights in Nigeria
Legal context
Udemy lists certain countries where local law creates subscription refund rights; Nigeria is not included in that Udemy list.
That suggests the standard Udemy no-refund rule for subscriptions likely applies in Nigeria unless Nigerian law provides otherwise.
Practical implications
If you believe Nigerian consumer protection law grants a right to a refund, you may need to reference local statutes or seek local consumer advice.
Keep documentation of purchases and communications if you pursue a refund claim under local law.
Customer experiences
Positive feedback
- Users praise Udemy's wide course selection and the convenience of self‑paced learning.
- Many find value in specific instructors and the ability to buy single courses at discounted prices.
Common complaints
- Frequent negative reports about customer service responsiveness and difficulty obtaining refunds.
- Complaints that refund requests are denied if even a small portion of a course was viewed.
- Issues noted around auto‑renewals and confusion cancelling subscriptions via mobile apps.
Documentation checklist
Before you cancel
- Account email address and username used for purchase.
- Order number or transaction ID shown on your receipt or confirmation email.
- Subscription name or course title and date of purchase.
For refund requests
- Proof of payment (bank statement, card transaction, app store receipt).
- Screenshots of course progress or app store subscription showing consumption or cancellation status.
- Any correspondence with Udemy or with Apple/Google if purchase was in‑app.
Common mistakes
Cancellation timing problems
Users sometimes cancel too late or assume cancellation is immediate; subscriptions typically remain active until the billing period ends.
For app stores, cancelling in the Udemy app without completing the steps in the device store can leave the subscription active.
Refund misunderstandings
Many expect a refund after viewing some course content; Udemy's policy can deny refunds if significant content was consumed.
Assuming Udemy can refund in-app purchases is a common error - Apple and Google must be contacted for those refunds.
Comparative recap
Quick comparison
| Aspect | Web subscriptions (Udemy.com) | Mobile in-app purchases (Apple/Google) | One-time course purchases |
|---|---|---|---|
| Ease of cancellation | Manageable via "Subscriptions" page on Udemy.com | Cancelled via device store (App Store / Google Play); cannot be cancelled by Udemy | No cancellation needed; access is permanent until refund is issued |
| Refund window | Subscriptions: generally no refunds unless law requires it | Refunds handled by Apple or Google according to their policies | 30 days on Udemy.com subject to consumption rules |
| Who handles refund | Udemy (for web purchases) or none if policy excludes refunds | Apple or Google | Udemy (web purchases) within policy |
| Access after cancel | Access until end of billing period | Depends on store cancellation terms | Remains in your account unless refunded |
| Relevant law in Nigeria | No special statutory subscription refund listed by Udemy | Platform rules apply; local law may vary | 30-day policy applies unless local law dictates otherwise |
Decision pointers
If you need an immediate stop to a subscription bought in an app, go to Apple or Google first to cancel and request refunds there.
For purchases on Udemy.com, review the 30-day refund rules and prepare documentation before submitting a request.
After cancelling
What to check
- Confirm cancellation email or confirmation in your Udemy account or device store.
- Verify that the subscription will not renew at the next billing date and note the end-of-access date.
- Keep receipts and screenshots in case you need to request a refund or dispute a charge.
Useful links
Address
Udemy Nigeria address
Legal/registered address on record:
29, UMARU-DIKKO STREET, JABI, ABUJA, FCT
Notes about using this address
No explicit instruction was found indicating this address should be used for cancellation requests.
If you plan to send formal correspondence, include purchase details and consider also using Udemy's online support channels for faster handling.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.