Cancellation Albert: Easy Method

What is Albert

Service overview

Albert is a personal finance app that offers budgeting, savings, cash advances and investing tools. It analyses spending and provides recommendations and subscription-based premium features.

Where it operates

Albert primarily lists pricing in USD and serves users internationally through app stores and direct sign-ups. Local billing in Singapore will typically convert USD charges to SGD via the card or store.

How to cancel Albert

Cancel inside the app

• Open the Albert app, go to Profile → Menu (or Payments) → Help Center → Deactivate or close my account.
• Note: Cancellation is processed only when all Albert Savings and Investing balances are zero and there are no pending deposits or unsettled trades.

Other direct methods

• Text support: send a cancellation request by texting 639117 (no country code) to the app’s support SMS number.
• Email support: send a cancellation request to [email protected]. Include your account email and a clear request to close the account.

App-store subscriptions

• Apple App Store: Cancel via iOS Settings → [Your Name] → Subscriptions → select Albert → Cancel. Guidance: Postclic guide.
• Google Play: Cancel via Play Store → Payments & subscriptions → Subscriptions → select Albert → Cancel. Uninstalling the app does not cancel Play-store subscriptions.

What happens when you cancel

Access to features

Once cancellation is accepted, paid premium features typically stop at the end of the current billing period unless you have a refund approved.

If you cancel a subscription purchased through Apple or Google, access usually ends when that store subscription expires.

Account and data

Closing an Albert account may require the app to verify zero balances and clear pending transactions before final closure.

Data retention and deletion follow Albert’s terms; save any records you need (statements, tax info) before requesting permanent closure.

Will I get a refund?

General refund rules

• New users who cancel within 30 days of creating or reactivating an account (before a scheduled subscription payment) should not be charged for that period.
• Monthly Genius fees are generally non-refundable outside specific new-user windows.

Yearly and prorated refunds

• Yearly Genius: if deactivated within one month of signup you typically won’t be charged; if deactivated after the first month, a prorated refund for the remaining period may be available.
• No general prorated refunds for monthly subscriptions outside the new-user 30-day window.

Return of unused balances

Upon account closure, unused balances may be returned via check or other methods; small amounts (under $1) may be withheld in some cases.

Processing times and specific options may vary; keep records of balances and requests when you close the account.

Albert plans and pricing

Overview of plans

Below are the plans and the monthly prices listed in USD from available sources. Singapore users will likely be billed in USD and converted by the payment provider.

Pricing table

Your consumer rights in Singapore

Practical steps for disputes

If you believe you were charged incorrectly or cannot close an account, contact your bank or card issuer to dispute unauthorized charges. Keep dates, amounts and communication records.

Also save screenshots of your Albert account showing balances, cancellation requests and any error messages for evidence.

Local protections and guidance

Digital subscription refunds and cooling-off rights vary by jurisdiction and provider terms. Singapore does not automatically provide a 14‑day statutory cooling off for all digital subscriptions.

If you need formal help, consider reaching out to local consumer organisations or your payment provider for guidance on chargebacks and dispute procedures.

Customer experiences

Positive reports

• Some users praise the app’s simple interface, budgeting tools and quick spot-cash delivery when it functions as intended.
• Users have reported helpful financial insights and responsive customer service in some cases.

Negative reports

• Recurring complaints include difficulty cancelling subscriptions, requirements to have zero balances before closure, and continued charges after cancellation attempts.
• Other common issues reported are unexpected or unauthorized charges, delayed withdrawals, and poor experiences resolving refunds or account holds.

Documentation checklist

Before you request cancellation

• Confirm and document that all Albert Savings and Investing balances are zero.
• Capture screenshots of account balances, pending deposits, and any error messages.
• Note transaction IDs, recent charge dates and your subscription billing cycle.

When you contact support

• Include your account email, full name, device details, and the exact cancellation request text.
• Keep copies of sent emails, SMS confirmations, and any support ticket numbers for follow-up or disputes.

Common mistakes

Uninstalling instead of cancelling

Uninstalling the app does not cancel subscriptions purchased through the Apple App Store or Google Play. You must cancel through the respective store settings.

Leaving balances or pending transactions

Many users attempt closure without first clearing savings or unsettled trades. Albert requires $0 balances and no pending deposits for cancellation to process.

Delaying documentation

Not saving screenshots or communication can make refunds or disputes harder. Always document balances, cancellation confirmations and billing details immediately.

Comparative recap

Quick comparison

The table below summarises cancellation routes, typical requirements and refund chances to help you choose the fastest path.

Comparison table

After cancelling

Follow-up actions

Keep confirmation of cancellation and monitor your bank/card statements for at least one billing cycle to ensure no further charges.

If unexpected charges appear, contact your bank or card issuer immediately to dispute the charge and provide your documentation.

Useful links and further reading

• Steps for cancelling App Store / Play subscriptions: Postclic guide.
• Additional cancellation and refund experiences: JoinChargeback guide.
• Terms and regional information (example UK terms): Hi Albert T&Cs.
• User reviews and experiences: TrustPilot, CashAdvanceApps.

Address

Registered address (Singapore)

This Is Albert Private Limited (local listing) - 205E Ponggol Seventeenth Avenue, Singapore 829675.

Contact reminders

When contacting support include your full account details and copies of any communications. Keep all records until issues are fully resolved.