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I hereby notify you of my decision to terminate the contract relating to the Coinbase service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coinbase: Easy Method
What is Coinbase
Coinbase is a cryptocurrency exchange and wallet service that lets users in Singapore buy, sell, store, and manage digital assets using a fee-based model and optional subscription plans.
The platform also offers additional subscription features (e.g., Coinbase One tiers) such as reduced trading fees, account protection, and priority support for eligible plans.
Overview
Coinbase operates as a regulated Digital Payment Token (DPT) service provider in Singapore and offers retail crypto services to local customers.
Services in Singapore
Local services include fiat on-ramps, a custodial wallet, subscription plans with varying protections and trading-fee benefits, and support channels for account issues.
How to cancel Coinbase
Cancel a subscription purchased on Coinbase (web)
- Open your Coinbase account on the web and go to your account settings or the "Manage" section for subscriptions.
- Select the subscription (e.g., Coinbase One) and choose "Cancel" - cancellation will take effect at the end of the current billing period.
Cancel a subscription purchased via mobile app stores
- Apple App Store purchases must be cancelled directly in your Apple subscription settings; Coinbase cannot cancel these for you.
- Google Play Store purchases can be cancelled in the Play Store's Subscriptions section; if you need help, Coinbase support can assist.
What happens when you cancel
Access and billing
After cancelling a Coinbase subscription, access to subscription benefits typically continues until the end of your paid billing period.
There is no immediate pro‑rata credit once the billing period has started; benefits end when the billing cycle finishes.
Account data and status
Your Coinbase account and transaction history remain active unless you explicitly close the account or delete data according to Coinbase policies.
Cancelling a subscription does not automatically close your trading or fiat wallet; you must manage or withdraw funds separately if you wish to stop using the account.
Will I get a refund?
General refund policy
Coinbase does not generally issue refunds for completed transactions or for billing periods once a billing period has begun.
Refunds are not granted just because you cancel mid-period; access normally remains until the paid period ends.
Exceptions and Singapore specifics
- Annual Coinbase One plans: cancellations do not receive refunds; access remains until the billing cycle ends.
- Limited refund exceptions may apply in specific trading-threshold cases (for example, small trade thresholds referenced by plan terms) if payment cleared.
- In Singapore, Coinbase will refund unauthorized fiat-wallet transactions caused by Coinbase's error by the next business day and restore your fiat balance.
Coinbase plans and pricing
Available plans (Singapore)
Below are the Coinbase One tiers and listed Singapore prices and features. All amounts are in SGD and sourced from Coinbase's Singapore information.
| Plan | Price | Period | Features |
|---|---|---|---|
| Coinbase One Basic (Singapore) | S$4.99/month or S$49.99/year | Monthly or Annual | Zero trading fees (up to S$500/month); S$1,000 account protection; 3.50% APY on USDC; unlimited 24/7 priority support; token sale boost up to 1.5×; exclusive tax & onchain partner deals |
| Coinbase One Preferred (Singapore) | S$29.99/month or S$299.99/year | Monthly or Annual | Zero trading fees (up to S$10,000/month); S$10,000 account protection; 3.50% APY on USDC; unlimited 24/7 priority support; token sale boost up to 2.5×; exclusive tax & onchain partner deals |
| Coinbase One Premium (Singapore) | S$299.99/month or S$2,999.99/year | Monthly or Annual | Unlimited zero trading fees; S$250,000 account protection; 3.50% APY on USDC; unlimited 24/7 priority support + concierge; token sale boost up to 5×; exclusive tax & onchain partner deals |
Notes on pricing
Features and limits noted are region‑specific to Singapore. Confirm current pricing and regional availability in your Coinbase account or official Coinbase channels.
Your consumer rights in Singapore
Regulatory status and protections
Coinbase Singapore is licensed as a Digital Payment Token (DPT) service provider and must disclose certain risks, including that you may not recover funds or tokens if the business fails.
MAS licensing does not extend to unregulated products like derivatives; check product terms before trading.
Complaints, refunds and GST
- Unauthorized fiat-wallet transactions caused by Coinbase error must be refunded promptly (by the end of the next business day) under the User Agreement.
- Singapore GST (9%) applies to fees when buying, selling, or converting crypto; Coinbase remits GST to IRAS and should include GST details in transaction information.
- If a complaint is unresolved with Coinbase, use their complaints process (which can take up to 45 business days); you may then pursue external recourse, including MAS escalation.
Customer experiences
Positive feedback
Some Singapore reviews note Coinbase's user-friendly interface, broad cryptocurrency selection, security measures, and educational resources.
For example, SingSaver rated Coinbase 3.8/5 and highlighted usability and platform resources.
Common complaints
Other feedback includes reports of slow or unhelpful customer service, high fees, and issues with frozen or locked accounts on third‑party review platforms.
Community posts from Singapore users also report delays withdrawing funds, unresolved referral bonuses, and difficulty getting timely support.
Documentation checklist
Before cancelling
- Subscription receipt or confirmation (web or app-store receipt).
- Account email and basic account details (user ID or registered email).
- Note of current billing period end date.
If you need support or a refund
- Transaction IDs or payment receipts for disputed transactions.
- Proof of unauthorized transactions (screenshots, timestamps) if requesting a Coinbase error refund.
- App‑store purchase receipts for Apple or Google Play purchases when contacting app-store support.
Common mistakes
Confusing app-store and web subscriptions
Many users try to cancel an App Store subscription through Coinbase; Apple subscriptions must be cancelled in Apple settings, not on Coinbase.
Similarly, Google Play subscriptions are managed in Google Play; attempting the wrong route delays cancellation.
Expecting refunds after billing starts
Assuming you will receive a pro‑rata refund after cancelling mid‑cycle is a frequent error; Coinbase generally does not refund after a billing period begins.
If you need funds returned for an unauthorized Coinbase error, follow the documented dispute process promptly and provide evidence.
Comparative recap
Quick comparison table
| Topic | Web (Coinbase) | Apple App Store | Google Play Store |
|---|---|---|---|
| How to cancel | Cancel in account Manage section; effective end of billing period | Cancel in Apple subscription settings; Coinbase cannot cancel | Cancel in Play Store Subscriptions; Coinbase support can assist |
| Refunds | Generally no refunds once billing period starts; exceptions limited | App‑store refund policies apply; contact Apple if purchased there | Play Store refund policies apply; contact Google if purchased there |
| Support | Contact Coinbase support for web purchases | Must use Apple support for subscription cancellation and refunds | Can cancel in Play Store; Coinbase support may help with issues |
Key takeaways
Cancel web purchases in Coinbase Manage; app-store purchases must be cancelled through the respective app store.
Do not expect refunds after a billing period has begun except in narrow or error-related circumstances; keep evidence for disputes.
After cancelling
Next steps to verify cancellation
- Confirm the cancellation in your Coinbase account or in your Apple/Google subscription settings.
- Keep receipts and screenshots showing the cancellation and any billing-period end dates.
- Monitor your bank or card statements to ensure no unexpected renewals post-cancellation.
Contacting support
If you believe an unauthorized fiat-wallet transaction occurred or you need help, contact Coinbase support through your account's support channels and provide the documentation checklist items.
If a complaint is unresolved after following Coinbase's process, you may escalate to external bodies such as MAS for further review.
Address
Registered address
Coinbase Singapore Pte. Ltd.
1 Marina Boulevard, #28‑00, One Marina Boulevard, Singapore 018989
Office notes
The company may have additional office listings; use the registered address above for formal correspondence where required.