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Cancel FTMO
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Ftmo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ftmo: Easy Method
What is Ftmo
Service overview
FTMO is an online proprietary trading firm that offers paid evaluations (Challenges) to qualify traders for funded accounts. Traders pay a one‑time evaluation fee and trade a demo account to meet profit and risk targets.
Types of products
FTMO sells physical merchandise in its shop and provides digital services (Challenge evaluation). App‑store purchases are processed via Apple or Google rather than directly by FTMO.
How to cancel Ftmo
Cancelling a shop (physical goods) order
- Email FTMO to notify withdrawal within 14 days of receiving the goods and return items within 14 days.
- Buyer pays return shipping; FTMO inspects goods and processes refund within 14 days after receiving notice/return.
- See FTMO shop Terms & Conditions for full steps: FTMO Shop Terms.
Cancelling a digital Challenge (evaluation)
- Send an email to FTMO requesting withdrawal within the 14‑day cooling‑off period before you begin demo trading.
- If you start demo trading before the 14‑day period ends, you forfeit the cooling‑off right and cannot cancel for a refund.
- Postclic provides a concise summary of the cancellation process for FTMO evaluations: How to cancel FTMO (Postclic).
Cancelling in‑app purchases (Apple / Google)
- FTMO does not provide direct in‑app refund flows; handle these via Apple App Store or Google Play support.
- Contact the store where the purchase occurred for refund requests and follow their procedures.
What happens when you cancel
Access and account effects
For physical goods, cancelling and returning items ends your obligation and access to the purchased items once FTMO receives and inspects returns.
For digital Challenges, cancellation before demo trading means your evaluation is void and you lose access to Challenge content if refunded.
Renewals and fees
FTMO evaluation fees are one‑time payments; there are no automatic renewals for a Challenge fee itself. Any refund is processed per FTMO policies and applicable platform rules.
App‑store purchases may follow different billing/refund rules set by Apple or Google.
Will I get a refund?
Physical goods refund policy
FTMO shop operates a 30‑day refund and returns policy for physical goods that are unused and in original packaging.
Certain items (downloadable software, gift cards) are excluded; refunds are processed after inspection. See details: FTMO Refund & Returns.
Digital Challenge refund policy
The Challenge fee may only be refunded if you withdraw within the 14‑day cooling‑off period and you have not started demo trading.
If you pass the Challenge, the fee is commonly refunded with your first profitable payout per FTMO pricing notes.
Ftmo plans and pricing
Overview of one‑time evaluation fees
FTMO charges a one‑time Challenge fee (includes Verification). Fees are typically refunded upon passing the evaluation.
SGD conversions use an approximate rate of €1 = S$1.50 (mid‑February 2026).
| Plan | Price | Period | Features |
|---|---|---|---|
| €155 - €10,000 Challenge | S$232.50 | One-time | Challenge Fee (includes Verification), refunded after passing |
| €250 - €25,000 Challenge | S$375.00 | One-time | Challenge Fee (includes Verification), refunded after passing |
| €345 - €50,000 Challenge | S$517.50 | One-time | Challenge Fee (includes Verification), refunded after passing |
| €540 - €100,000 Challenge | S$810.00 | One-time | Challenge Fee (includes Verification), refunded after passing |
| €1,080 - €200,000 Challenge | S$1,620.00 | One-time | Challenge Fee (includes Verification), refunded after passing |
Your consumer rights in Singapore
Applicability of Singapore law
FTMO is a Czech‑registered company with offices elsewhere; Singapore statutory protections are limited for cross‑border digital services.
The Consumer Protection (Fair Trading) Act in Singapore mainly covers direct sales of goods and excludes many business‑use contracts and digital services.
Cooling‑off and practical guidance
Singapore has a voluntary 7‑day cooling‑off practice in certain contexts but no broad statutory right for online digital services like FTMO Challenges.
Therefore, FTMO’s own 14‑day cooling‑off statement is the primary route for refunds; for background see: Consumer rights in Singapore (Advomi).
Customer experiences
Positive feedback
Many users praise clear rules, responsive support, fast payouts, and improved trading discipline in reviews and forums.
For community ratings and experiences see FTMO’s Trustpilot page: FTMO on Trustpilot.
Negative feedback
Some reviewers report disputes over rule enforcement, account freezes, or payout refusals; review sources show mixed sentiment across platforms.
See negative reviews and complaints on Sitejabber for a contrasting view: FTMO on Sitejabber.
Documentation checklist
What to prepare for cancellations
- Order number or Challenge reference ID.
- Payment receipt or bank/credit card statement showing the charge.
- Email sent to FTMO requesting cancellation (date and copy of message).
- For physical returns: tracking number and photos of packaging/condition.
- For digital cancellations: screenshots showing no demo trading started (if claiming cooling‑off).
How to submit documentation
- Attach all documents to your cancellation email to speed processing.
- Keep copies until the refund is confirmed and received.
Common mistakes
Starting demo trading too soon
Many traders begin demo trading immediately and then expect a refund; beginning trading before the 14‑day cool‑off ends typically voids refund rights.
Always wait until the cooling‑off window expires if you may want to cancel and refund.
Poor documentation and late returns
Failing to keep receipts, not including order IDs, or returning goods without tracking delays or may invalidate refunds.
For physical returns, buyer covers return postage - plan and document the shipment to avoid disputes.
Comparative recap
Quick comparison of cancellation outcomes
The table below summarizes cancellation windows and refund likelihood by platform to help you choose the right path.
| Platform | Cancellation window | Refund available? | Period |
|---|---|---|---|
| Web / Physical shop (goods) | 14 days to notify + return within 14 days | Yes, subject to condition/inspection | One-time |
| Web / Digital services (Challenge evaluation) | 14‑day cooling‑off unless demo trading starts | Yes if not started demo trading; otherwise no | One-time |
| App Store / Google Play (in‑app purchases) | Follow Apple/Google store policies | Handled by store; FTMO does not process in‑app refunds | One-time |
After cancelling
Follow‑up actions
- Save confirmation emails and any refund receipts until funds are received.
- Monitor your card/bank and allow FTMO or the store up to the specified processing time (typically up to 14 days for FTMO shop/withdrawals).
Helpful links and contacts
- FTMO Shop Terms & Conditions: shop.ftmo.com Terms
- FTMO Refunds & Returns (shop): Refund & Returns
- Cancellation summary for FTMO Challenge: Postclic guide
- Consumer rights background (Singapore): Advomi on CPFTA
If needed, contact FTMO support or use the support email provided on FTMO’s website. Keep your documentation ready when you write.
Address
FTMO corporate address
FTMO Global Markets, Silicon Avenue, 40 Cybercity, The Cyberati Lounge, Ground Floor, The Catalyst, Ebene 72201, Mauritius.
Support and correspondence
For cancellation or contract withdrawal queries, email FTMO support (address shown on FTMO’s contact pages) and include your Challenge ID or order number for faster handling.