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Cancel INSTAREM
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Instarem service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Instarem: Easy Method
What is Instarem
Overview
Instarem is a digital payments platform that provides international money transfers, card services and eSIM products for personal and business customers in Singapore.
Core services
Services include cross-border transfers with transparent fees, the Amaze card (debit card) for payments and ATM withdrawals, and eSIM data purchases for travel.
How to cancel Instarem
Cancel Amaze Card (debit card)
- Request cancellation via Instarem Help Centre chat or enquiry.
- Provide at least one month (30 days) advance notice as required by the Amaze Card Terms & Conditions.
- Reference: Amaze Card Cancellation Rights - see the Amaze Terms & Conditions here.
Cancel Instarem account
- Use account deletion features in the Services if available, or send written notice to Instarem support requesting account cancellation and deletion.
- After you request cancellation, Instarem will remove access and may delete account data in accordance with their Terms.
- Reference: eSIM and account Termination sections - see the eSIM Terms & Conditions here.
Cancel recurring transfers
- Open the Singapore app and find the recurring transfer.
- To pause: skip up to 2 days before scheduled execution.
- To cancel an upcoming execution: cancel up to 1 day before execution; to delete the recurring instruction entirely, delete up to 24 hours before execution.
- Reference: Instarem Singapore FAQ - see the FAQ here.
What happens when you cancel
Account access and data
When you cancel your Instarem account, access to the Services is removed according to the Terms & Conditions.
Instarem may delete or retain data per its policies after termination; expect loss of stored information once deletion is processed.
Cards, transfers and services
Cancelling the Amaze card stops future card-authorised transactions after the cancellation period and may require you to return or destroy the physical card per provider instructions.
Recurring transfers stopped or deleted will not execute after the effective cancellation or deletion window described above.
Will I get a refund?
eSIM purchase refunds
- Refund requests accepted within 30 days if you cannot use the eSIM due to an Instarem error.
- No refund if the issue is resolved within 10 days, or after eSIM installation, or for unused data after expiry.
- Other reasons are considered case-by-case and may incur a processing fee; refunds can take up to 30 business days to appear.
- Reference: eSIM Refund / Cancellation / Modification Policy - see the eSIM Terms & Conditions here.
Transaction and card refunds
- Unauthorized transactions should be reported promptly (typically within 30 days) to qualify for dispute investigation and possible refund.
- Incorrectly executed transactions may be returned to the original funding method after investigation; late reporting or suspected fraud can disqualify refunds.
- Reference: Instarem Terms & Conditions sections on Unauthorized and Incorrectly Executed Transactions - see the Terms & Conditions here.
Refund timelines
- Bank transfer funding refunds typically take 24 - 72 business hours (per FAQ).
- Debit/credit card funding refunds typically take 5 - 7 business days, excluding weekends and bank holidays.
- Reference: Instarem Singapore FAQ - see the FAQ here.
Instarem plans and pricing
Summary
Below are the key personal pricing items. Exact fees and FX margins are shown in the app at transaction setup.
Pricing notes
No sign-up, annual or monthly personal account fees are charged; exchange rates vary per transaction and are transparent at setup.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Money Transfer - Sending money | From 0.4% fee (plus exchange rate margin) | Per transaction | Fee depends on sending amount, currency, payment method, and receiving country; fully transparent at time of setup |
| Instarem Amaze Card - Local (SGD) transactions via linked card | 1% fee (minimum S$0.50 per transaction) | Per transaction | Applies to all SGD card-linked transactions; no InstaPoints earned on these; wallet-funded transactions are free |
| Instarem Amaze Card - Overseas ATM withdrawal | 2% fee | Per withdrawal | Applies to ATM withdrawals outside Singapore using Amaze card |
Your consumer rights in Singapore
Key rights
- You may cancel your Amaze card at any time with 30 days’ advance notice.
- You may cancel and delete your Instarem account at any time via features or written notice; cancellation removes access and may delete data.
- You may request a refund for eSIM orders within 30 days if unusable due to Instarem error, subject to conditions.
Rights on transactions and refunds
- You have the right to dispute unauthorized transactions (report promptly, typically within 30 days) and incorrectly executed transactions; refunds are subject to investigation.
- Refund timeline transparency: bank-funded refunds 24 - 72 business hours; card refunds 5 - 7 business days (excluding weekends/holidays).
Customer experiences
Positive feedback
Many users report fast and reliable transfers and smooth, speedy transactions for cross-border payments.
Examples include reviews praising speed and reliability on Trustpilot.
Negative feedback
Some customers report delayed or unexplained transaction cancellations, slower-than-expected refunds, and unresolved support correspondence.
These issues appear in several Trustpilot reviews describing delayed refunds and support follow-up problems.
Documentation checklist
What to include when requesting cancellation or refund
- Full account name and registered email or phone number.
- Transaction reference numbers, dates, amounts and currency.
- Screenshots of errors, payment receipts and any communication with the recipient or seller.
Optional helpful documents
- Copy of ID (if requested for verification) and card last four digits (do not send full card numbers over insecure channels).
- Bank statements showing attempted or completed charges, where relevant to the dispute.
Common mistakes
Timing and reporting errors
Waiting too long to report unauthorized or incorrect transactions can jeopardise refund eligibility.
Always report suspected issues promptly (the Terms suggest reporting timeframes such as 30 days for certain disputes).
Account and product mistakes
Requesting an eSIM refund after installation or after validity expiry commonly results in denial under the eSIM policy.
For Amaze card cancellations, failing to provide the required 30 days’ notice can delay or complicate closure.
Comparative recap
At-a-glance comparison
The table below summarises cancellation routes, refund eligibility and typical refund timelines for key Instarem products and services.
How to interpret
Use this table to choose the correct cancellation route and prepare the right documentation for refunds or disputes.
| Item | How to cancel | Refunds available? | Typical refund time |
|---|---|---|---|
| Amaze Card (debit card) | Help Centre chat or enquiry with 30 days’ notice | No routine refund for cancellation; transactional refunds handled per dispute rules | Card transaction refunds: typically 5 - 7 business days for card funding (investigation dependent) |
| Instarem account | Service features (if available) or written notice to support | No automatic refund for account deletion; transaction refunds via dispute process | Depends on type of refund; see transaction and payment timelines |
| eSIM purchase | Request via support within policy windows | Refund within 30 days if unusable due to Instarem error; not after installation or expiry | Up to 30 business days to appear after approval |
| Recurring transfers | App: pause up to 2 days before, cancel up to 1 day before, delete up to 24 hrs before | No refund for cancelled future executions; executed transfers follow transaction dispute rules | Executed-transfer refunds follow banking/card timelines (24 - 72 hours or 5 - 7 days) |
| Unauthorized / incorrect transactions | Report to support promptly (typically within 30 days) | Refund possible after investigation if validated | Bank-funded: 24 - 72 business hours; card-funded: 5 - 7 business days (investigation dependent) |
After cancelling
What to check
- Confirm cancellation acknowledgement from Instarem support and keep confirmation emails or chat transcripts.
- Monitor your bank/card statements and the app for any pending refunds or final debits.
Useful links and further help
- Instarem Singapore FAQ: https://www.instarem.com/help-personal/faq/
- Amaze Terms & Conditions (cancellation rights): https://www.instarem.com/terms-policies/amaze-terms-conditions/
- eSIM Terms & Conditions (refunds, termination): https://www.instarem.com/esim-terms-conditions-sg/
- General Terms & Conditions (transactions, disputes): https://www.instarem.com/terms-policies/terms-conditions/
Address
Registered address (example)
168 Robinson Road #18-03/04 Capital Tower, Singapore 068912.
Notes on contacting
The exact cancellation address for Instarem (Nium Pte. Ltd.) is not publicly documented beyond operational and registered addresses; use the Help Centre or official support channels for cancellation requests.