Cancellation Raiz: Easy Method

What is Raiz

Overview

Raiz is a fintech app that helps users invest spare change and regular sums into diversified portfolios managed automatically.

It operates on a subscription model and is primarily managed through mobile apps and web interfaces.

How it works

Users link a bank card or account, choose a portfolio, and enable features such as round-ups or recurring investments.

Fees are charged on a subscription basis and investments remain accessible for withdrawal subject to clearing rules.

How to cancel Raiz

General rule

Subscriptions can be cancelled at any time but cancellation takes effect at the end of the current billing period.

To avoid an immediate renewal, cancel at least 24 hours before the next billing date.

Step-by-step cancellations

• If you subscribed through Apple App Store: cancel via Apple’s subscription settings in your iPhone/iPad or Apple ID subscriptions.
• If you subscribed through Google Play: cancel via Google Play → Subscriptions on your Android device or Google account.
• If you subscribed via the Raiz website (web): contact Raiz support directly to request cancellation.
• After cancelling, confirm the subscription status in the app and retain evidence (screenshots or confirmation emails) until closure is complete.

What happens when you cancel

Access and billing

Cancellation stops auto-renewal but your subscription remains active until the end of the current billing period.

You retain access to paid features until that period ends; no pro-rata extensions are provided.

Account data and transactions

Pending transactions must clear before closure and you should withdraw any remaining balance prior to account deletion.

If you delete your account without withdrawing funds you may risk losing the balance, as recovery is not guaranteed.

Will I get a refund?

Standard policy

Raiz does not specify refunds for the current subscription period; cancelling prevents future charges but does not automatically refund the paid period.

No statutory 14-day cooling-off or automatic refund rights are specified in Raiz’s Terms of Service.

Possible exceptions and actions

• If you believe you were wrongly charged after cancellation, gather evidence (screenshots, bank statements) and contact Raiz support promptly.
• If purchased through Apple or Google, also check their refund processes as those platforms may offer separate remedies.

Raiz plans and pricing

Pricing summary (Australia data)

The table below lists Raiz pricing items available from verified information. These are Australian AUD figures.

For Singapore (SGD) pricing check the app store or Raiz support for the most current local rates.

Your consumer rights in Singapore

General protections

Raiz’s Terms of Service do not create a statutory cooling-off period or guaranteed refunds for subscriptions.

Singapore consumer protection laws (general) may offer remedies for unfair practices, but outcomes depend on circumstances.

Practical steps to protect your rights

• Withdraw any investment balances before requesting account deletion to avoid potential loss of funds.
• Keep records of cancellations, communications, and transaction history in case you need to escalate a dispute.

Customer experiences

Positive feedback

Some users praise Raiz as a useful long-term savings or investment tool and appreciate the automated round-up feature.

Reviews note it can be helpful for disciplined, passive investing and for beginners building savings habits.

Negative feedback

Reported issues include being charged fees after closing or withdrawing, and difficulties cancelling or withdrawing funds.

Other complaints focus on perceived lack of fee transparency and slow or unresponsive customer support in some cases.

Documentation checklist

What to prepare before cancelling

• Subscription confirmation or receipt from App Store, Google Play, or Raiz web.
• Screenshots of subscription status and any cancellation confirmations.
• Bank statements or transaction IDs showing charges or withdrawals.

Evidence for disputes

• Record of communications with Raiz support (emails, in-app messages).
• Dates and screenshots proving cancellation timing relative to renewal dates.

Common mistakes

Delaying withdrawals

Users sometimes delete or close accounts without withdrawing balances first and later find funds hard to recover.

Always withdraw cleared funds before account deletion to avoid potential loss.

Not checking purchase channel

Another common error is attempting to cancel in the app when the subscription was purchased via Apple or Google; this must be cancelled via the respective platform.

Verify the platform used to subscribe and follow that platform’s cancellation flow.

Comparative recap

Quick comparison

The table below compares common cancellation paths and refund expectations by purchase channel. Use it to confirm your next steps.

After cancelling

Checklists

• Confirm subscription status in the app and in Apple/Google if applicable.
• Withdraw cleared balances and allow pending transactions to settle before deleting accounts.

Helpful links

Consult Raiz’s Terms of Service for the definitive policy text: Raiz Terms of Service.

If you need further clarification about in-app features or support procedures, use the app’s help channel or the support option in the web interface.

Address

Singapore-specific address

No specific physical cancellation address for Raiz in Singapore was located in available sources.

Cancellation and account queries are managed digitally via the app, platform subscription settings, or Raiz support channels.

Recommended contact route

For cancellations: use Apple or Google subscription management when you purchased via those platforms.

If you purchased via web, contact Raiz support through the app or website support options and retain all confirmation records.