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Cancel SKRILL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Skrill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Skrill: Easy Method
What is Skrill
Overview
Skrill is a digital wallet and online payments service that lets users send, receive and hold funds in multiple currencies for e‑commerce and transfers.
It provides web and mobile apps, card funding and withdrawals, and supports transfers between Skrill accounts and external bank/card channels.
Use in Singapore
Skrill has been used by individuals in Singapore for cross‑border payments, online purchases and currency conversion.
Note that local corporate registrations have changed; treat any Singapore entity details as historical and confirm current service terms on Skrill’s site.
How to cancel Skrill
Close your Skrill account via the website
- Log into your Skrill account on the web.
- Go to Settings → Account Settings → Account Status → Close Account.
- Ensure your account balance is zero (or very low, under roughly €6 equivalent) and that there are no pending transactions before closing.
- See Skrill’s official closing instructions: Skrill support - Close Account.
Close via mobile app and related cancellations
- Open the Skrill mobile app → Profile → Personal Details → Close Account.
- Same zero‑balance and no pending transaction requirements apply for app closures.
- App‑store subscriptions (Apple/Google) must be cancelled in your Apple ID or Google Play subscription settings; Skrill cannot cancel those on your behalf.
- For prepaid Skrill Mastercard cancellation you can use the web or contact support; within a 14‑day cooling‑off period the initial card fee may be refundable.
What happens when you cancel
Access and functionality
Once you close your account you will lose access to the Skrill wallet, past transaction shortcuts and any stored payment methods.
Skrill retains transaction records as required by law even after account closure.
Renewal, fees and follow‑ups
Closing is free if your balance and pending transactions are settled; you will not be billed further once the account is closed.
If an account is left inactive before closure, inactivity fees may have already applied and will need to be cleared before closing.
Will I get a refund?
Refund right under Skrill terms
Skrill’s Terms of Use provide a right to a refund of the principal if Skrill fails to forward funds within 14 days after receiving all required information.
You can also request forwarding within 3 business days in writing; different timing rules then apply. See Skrill’s terms: Skrill Terms of Use.
Funding method exceptions and irreversible transfers
- Card deposits: refunds typically require a chargeback with your card issuer and may take up to 7 days or longer depending on the issuer.
- Bank deposits: reversals depend on the sending and receiving banks and their timelines.
- Processed crypto wallet withdrawals and completed Skrill‑to‑Skrill transfers are non‑refundable; pending Skrill‑to‑Skrill transfers can be cancelled prior to completion.
- If a withdrawal is returned by the recipient bank it will be credited back to your wallet, but bank conversion/processing fees may reduce the credited amount.
- For Skrill’s official explanation of refunds and reversals see: Skrill support - Deposits, Withdrawals & Refunds.
Skrill plans and pricing
Overview of common fees
Below are common Skrill fees and charges relevant to Singapore users, expressed as listed amounts and typical equivalents.
All fees are per‑transaction unless stated otherwise; currency conversions usually incur a markup.
| Plan | Price | Period | Features |
|---|---|---|---|
| Account Opening & Maintenance | S$0.00 | N/A | Free to open account; no monthly fee if activity at least once every 6 months |
| Service (Inactivity) Fee | ≈ S$7.50/month | Monthly (after 6 months inactivity) | EUR 5 monthly inactivity fee deducted if no login or transaction in 6 months |
| Currency Conversion Fee | 3.99% | Per transaction | Markup on exchange rates when converting currencies |
| Send Money to Another Skrill (Skriller) | 2.99% (min EUR 0.50, ≈ S$0.80) | Per transaction | Fee when sending to another Skrill user (standard tier) |
| Send Money to Another Skrill (True Skriller) | 1.45% (min EUR 0.50, ≈ S$0.80) | Per transaction | Reduced-rate fee for verified users |
| Send Money - Domestic Transfer (same currency) | Up to 2% | Per transaction | Fee when sending money domestically in same currency |
| Send Money - International Transfer (bank) | 0 - 1%, then + up to 4.99% FX mark‑up | Per transaction | Fee via bank transfer; FX rate mark‑up applies |
| Deposit via Credit/Debit Card | 2.5% | Per transaction | Fee for topping up via Visa/Mastercard/JCB/Diners |
| Withdrawal to Bank Account | 2.0% (e.g. SGD8.74 flat for SWIFT in SGD equivalent) | Per transaction | Fee for withdrawing funds to bank account |
| Withdrawal to Neteller | 3.49% | Per transaction | Fee when withdrawing via Neteller |
Your consumer rights in Singapore
Rights under Skrill’s policies
- You are entitled to a refund of principal if Skrill fails to forward funds within 14 days after receiving all necessary information.
- Card and bank deposit refunds are subject to chargeback or bank reversal procedures and timing set by providers.
- Pending transfers may be cancelled prior to processing; once processed many operations (crypto, Skrill‑to‑Skrill completed transfers) are irreversible.
Local protections and dispute options
In Singapore, general consumer protection laws and dispute resolution channels may apply to payment services.
If you have a dispute, gather documentation and consider contacting local consumer‑protection authorities or your bank/card issuer for chargebacks or reversals.
Customer experiences
Positive reports
Some users report reliable long‑term use and responsiveness from Skrill when identity checks are completed.
These users cite straightforward transfers and growing confidence after initial verification.
Negative reports
Other users report account freezes, withdrawal difficulties, perceived poor support and fee complaints.
Reviews note issues with locked funds, transaction failures and frustrating support response times; independent review platforms reflect mixed experiences.
Documentation checklist
Identity and verification
- Government‑issued photo ID (passport or NRIC/ID card).
- Selfie or live verification where required.
Transaction and closure details
- Recent transaction IDs and dates for any pending transfers.
- Proof of address (utility bill or bank statement) if requested.
- Evidence of funding source for contested deposits (card statements, bank receipts).
Common mistakes
Leaving a balance or pending transactions
Attempting to close an account with funds still in the wallet or with pending transfers is a common cause of failure.
Clear balances and cancel/complete pending transactions before starting closure.
Confusing app‑store subscriptions and irreversible transfers
Users sometimes expect Skrill to cancel App Store/Google Play subscriptions; these must be cancelled via your Apple ID or Google Play account.
Also note that completed crypto withdrawals and processed internal transfers cannot be refunded; check status before confirming.
Comparative recap
Quick feature comparison
The table below summarizes how Skrill compares on key points versus a typical bank or alternative payment provider.
Use this to weigh convenience, fees and refund mechanisms before cancelling or switching services.
| Feature | Skrill | Typical bank / competitor | Period |
|---|---|---|---|
| Account opening fee | Free | Often free | N/A |
| Inactivity fee | EUR 5 / month (≈ S$7.50) after 6 months | Often none or lower | Monthly |
| Currency conversion | ~3.99% FX markup | Banks may charge lower or similar margins | Per transaction |
| Refund routes | 14‑day principal refund rule; card chargebacks & bank reversals | Bank refunds and chargebacks usually available | N/A |
| Support & dispute experience | Mixed reviews; some account restrictions reported | Varies; banks often have regulated grievance processes | N/A |
After cancelling
What to check immediately
- Confirm your account shows closed and that wallet balance is zero.
- Retain PDFs/screenshots of final statements and closure confirmations for records.
Useful official links
- How to close account (Skrill support): https://www.skrill.com/en/support/question/8/
- Deposits, withdrawals and refunds (Skrill support): https://www.skrill.com/en/support/question/188/
- Skrill Terms of Use (refund and other rights): https://www.skrill.com/en-us/footer/terms-conditions/skrillaccounttermsofuse/
- Information on cancelling prepaid card or card‑related queries (summary): Postclic - Cancel Skrill (prepaid card notes)
Address
Last known Singapore address
1 MARINA BOULEVARD #28-00 ONE MARINA BOULEVARD Singapore 018989
Company status note
Skrill Singapore Pte. Ltd. has been struck off; treat this as the last known registered office address and verify current corporate details with Skrill where needed.