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Cancel 24/7 FITNESS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the 24/7 Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 24/7 Fitness: Easy Method
What is 24/7 Fitness
Overview
24/7 Fitness is a subscription-based gym chain in Singapore offering round-the-clock access to workout facilities across multiple outlets. Memberships typically provide access via facial recognition and promise 24/7 entry.
Typical features
Facilities vary by outlet but commonly include commercial-grade equipment, personal training offered separately, and no joining fee for the standard plans. Pricing tiers offer different commitment lengths and monthly rates.
How to cancel 24/7 Fitness
Branch (in-person) cancellation
Verified information indicates members generally must cancel in person at the outlet specified in their membership contract.
- Visit your home outlet during staffed hours and request membership cancellation at reception.
- Ask for written confirmation of the cancellation (email or printed receipt).
- Keep a copy of any signed termination form or receipt for your records.
App store / payment platform cancellation (general guidance)
If you subscribed through Apple or Google Play, cancelling in the store stops future auto-renewals but usually leaves access until the end of the paid period.
- Open the App Store / Google Play > Subscriptions > Cancel the 24/7 Fitness subscription.
- Save confirmation screenshots showing cancellation from the app store.
- Note: this is general guidance from similar services and may not replace a required in-person cancellation per your contract.
What happens when you cancel
Access and billing
Cancellation methods often stop future recurring payments but access usually remains until the end of the prepaid or billed period. Exact timing depends on your contract and billing cycle.
Account records and data
Request written confirmation of cancellation and any final billing statement. Keep copies of receipts, emails, or screenshots in case of future disputes.
Will I get a refund?
Official policy
No official refund policy for 24/7 Fitness Singapore was found in public-facing terms during verification. There is no clear published guarantee of refunds for unused prepaid time.
Exceptions and next steps
General subscription practice and user comments indicate prepaid time is usually non-refundable. Refunds may be possible in cases of contract breach or misleading conduct; escalate if needed.
- If you believe you are owed a refund, request a written explanation from the gym.
- If the gym denies a legitimate claim, you can escalate through consumer channels (for example, the Consumers Association of Singapore) or seek mediation.
24/7 Fitness plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 12-month membership | S$98.00 | monthly | 24/7 access to all outlets, inclusive of GST, no joining fee, facial recognition access |
| 6-month membership | S$128.00 | monthly | 24/7 access to all outlets, inclusive of GST, no joining fee, facial recognition access |
| 1-month membership | S$178.00 | monthly | 24/7 access to all outlets, inclusive of GST, no joining fee, facial recognition access |
Additional pricing notes
Personal training sessions are sold separately, typically S$85 - 105 per session depending on package size. All prices listed include GST and state no additional joining or access fees.
Your consumer rights in Singapore
Key legal points
Under Singapore consumer protection laws and fair trading principles, refunds or remedies can apply for misleading practices or contract breaches. However, there is no automatic statutory 14-day cooling-off right for gym memberships unless the contract explicitly provides one.
How to escalate disputes
If a cancellation or refund request is denied and you believe the outcome is unfair, you can escalate through local consumer bodies such as the Consumers Association of Singapore (CASE) or pursue mediation or small-claims procedures where appropriate.
Customer experiences
Positive feedback
Some outlets received high ratings for cleanliness, equipment quality, and friendly staff. Reviews cite well-maintained machines and affordable rates compared with other chains.
- Positive outlet reviews: Keat Hong CC praised equipment brands and staff.
- Some users on Reddit noted new equipment, low crowding, and competitive pricing.
Negative feedback
Customers have reported issues with cancellation handling and slow customer-service responses. There are complaints about unresolved charges after phone cancellations and concerns when branches close unexpectedly.
- Complaint example: a user reported recurring charges continued after phone cancellation.
- Other posts note slow dispute resolution and occasional outlet-specific facility issues.
Documentation checklist
What to bring when cancelling in person
- Valid photo ID used for the membership (NRIC/FIN/Passport).
- Membership contract or membership card.
- Payment proof (bank/credit card statements) showing recurring charges.
Optional evidence to support refunds/disputes
- Screenshots of app-store cancellation confirmations (if applicable).
- Emails, messages, or notes from previous communications with the gym.
- Receipts or termination form copies given by the outlet.
Common mistakes
Relying on phone-only cancellation
Example: Some users reported that cancelling by phone did not stop recurring payments. Always get written confirmation and check subsequent statements for continued charges.
Assuming automatic refunds for unused time
Example: Many memberships follow a no-refund model for unused prepaid time. Do not assume you will receive a pro-rated refund without explicit contractual terms or a negotiated agreement.
Comparative recap
Summary table
| Plan | Price | Period | Commitment | Refundability | Access |
|---|---|---|---|---|---|
| 12-month membership | S$98.00 | monthly | 12-month commitment | Usually non-refundable (no official policy found) | 24/7 access to all outlets |
| 6-month membership | S$128.00 | monthly | 6-month commitment | Usually non-refundable (no official policy found) | 24/7 access to all outlets |
| 1-month membership | S$178.00 | monthly | No contract (monthly) | Usually non-refundable for used periods | 24/7 access to all outlets |
Takeaway
Choose a plan based on your commitment comfort: longer commitments offer lower monthly rates but tend to be less flexible. Confirm cancellation and refund terms before signing.
After cancelling
Follow-up steps
After you cancel, monitor your bank or card statements for at least two billing cycles to ensure recurring charges stop. Retain all written confirmations and any final billing statements.
Helpful links and reading
General third-party guides about cancelling gym subscriptions: Postclic - cancel guide.
Background articles and community discussion about 24/7 Fitness: Straits Times coverage and community threads such as Reddit discussions.
Address
Where to cancel
There is no single central cancellation address publicly available. Verified guidance indicates members must visit their outlet in person to process cancellations as specified in their membership contract.
Head office and general inquiries
If you need non-cancellation information, contact your local outlet or the branch listed on your membership. Note: headquarter mailing addresses listed for general inquiries are not a substitute for the in-person cancellation process.