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Cancel 9ROUND
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the 9Round service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 9Round: Easy Method
What is 9Round
Overview
9Round is a kickboxing-themed fitness franchise offering a 30-minute, trainer-led circuit of nine rounds designed for full-body conditioning.
Workouts are structured, scalable, and offered both as in-studio memberships and as an on-demand service via the 9RoundNOW app.
Offerings
Typical offerings include recurring unlimited-access memberships and multi-session punch packs for flexible users.
Membership features can include trainer assistance, optional personal training sessions, and body scans depending on the plan.
How to cancel 9Round
In-studio memberships (Singapore)
- Contact your local 9Round studio in Singapore directly to request cancellation; studios handle local membership changes.
- For in-studio Unlimited Access VIP plans, you can cancel anytime after the minimum commitment with two weeks’ notice; cancellations take effect after that notice period.
9RoundNOW app (on-demand)
- Open the 9RoundNOW app and go to My Membership → Manage Membership → Cancel to stop an app subscription.
- App cancellations take effect at the end of the current billing period per the app/process described in the terms of use.
What happens when you cancel
Access after cancellation
For in-studio memberships that require notice, access continues until the end of the notice period or minimum commitment term as specified by your studio.
App-based subscriptions remain active until the current billing period ends.
Billing and data
Automatic billing will stop after your cancellation takes effect, but you may be charged for any outstanding period prior to the effective date.
Your account records and contact details may be retained according to the studio’s or 9Round’s data policies in their terms of use.
Will I get a refund?
General policy
9Round generally does not offer refunds or credits for partially used membership periods; payments are largely non-refundable beyond any short cancellation window.
There is no standard, widely published global refund guarantee for in-studio packages available online.
Exceptions and discretionary refunds
- Some studios or situations may offer refunds at management discretion; local policies vary and are not guaranteed.
- Some sources note a typical 3 business-day window for full refund of initiation fees if cancelled immediately, but this is not a universal or statutory guarantee.
9Round plans and pricing
Published plans (Bukit Timah example)
Below are the published plans and prices from a Singapore studio listing; confirm with your local studio for current rates and availability.
Prices listed are taken from the verified pricing data for Singapore (Bukit Timah) and may vary by location.
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Access VIP - 6-month recurring | S$276.00/month | Monthly (over 6 months) | Full access anytime, trainer-led circuit, cancel/pause post-initial term |
| Unlimited Access VIP - 12-month recurring | S$249.00/month | Monthly (over 12 months) | Full access anytime, includes one personal training session and free body scan |
| Punch Pack - 10-credit | S$370.00 (total) | One-time (good for ~3 months) | 10 workouts, great for flexible schedule users |
| Punch Pack - 20-credit | S$650.00 (total) | One-time (good for ~5 months) | 20 workouts |
| Punch Pack - 40-credit | S$1,130.00 (total) | One-time (good for ~9 months) | 40 workouts, credits sharable with family |
Your consumer rights in Singapore
Key legal context
Singapore’s Consumer Protection (Fair Trading) Act and online consumer protections may apply in cases of unfair contract terms or misleading practices.
Gym memberships and ongoing services often do not fall under automatic “cooling-off” rules unless the contract explicitly provides one.
Practical steps if disputes arise
- Review your signed membership contract and any studio-specific terms carefully before escalating.
- If you cannot resolve a dispute with the studio, consider submitting a complaint or seeking assistance from CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Certain Singapore studios receive strong local praise for trainers, atmosphere, and personalized guidance.
Positive reviews highlight helpful staff, clean facilities, and an inclusive environment at some locations.
Negative feedback
- Public reviews on third-party sites include complaints about difficulty cancelling and continued billing after cancellation requests.
- Some customers report poor customer service or disputes over refunds and contract closures.
Documentation checklist
What to prepare before you contact the studio
- Membership agreement or contract copy showing terms and minimum commitment.
- Proof of identity (ID) and the original payment method or receipt.
- Any written cancellation requests (email or form) and dates of previous communications.
If you need to escalate
- Compile screenshots of billing, app cancellation attempts, or studio replies.
- Keep a chronological log of dates, times, names, and outcomes of calls or visits.
Common mistakes
Assuming central processing
A common error is expecting a central corporate office to process Singapore studio cancellations; local studios typically handle cancellations and must be contacted directly.
Verify with your specific studio whether they manage your membership internally.
Missing notice periods or minimum terms
Failing to account for minimum commitment periods or required notice (e.g., two weeks) can result in continued billing beyond your intended cancellation date.
Always confirm effective cancellation date in writing to avoid surprises.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation and refund characteristics and pricing for the main offerings.
Use this to quickly identify which plan matches your needs if cancellation flexibility or up-front payments matter most.
| Plan | Cancellation | Refund | Price |
|---|---|---|---|
| Unlimited Access VIP - 6-month recurring | Cancel after minimum commitment with two weeks’ notice (studio) | No standard refund for partial periods; studio discretion may apply | S$276.00/month |
| Unlimited Access VIP - 12-month recurring | Cancel after minimum commitment with required notice (studio) | No standard refund; may include sign-on benefits in package | S$249.00/month |
| Punch Pack - 10-credit | One-time purchase; contact studio for any adjustments | Refunds are not generally guaranteed; studio discretion | S$370.00 (total) |
| Punch Pack - 20-credit | One-time purchase; credits valid for a suggested period | Generally non-refundable; check studio terms | S$650.00 (total) |
| Punch Pack - 40-credit | One-time purchase; credits sharable as advertised | Refunds not standard; studio policy applies | S$1,130.00 (total) |
After cancelling
Confirm in writing
Request written confirmation of your cancellation and the effective cancellation date from your studio or the app.
Keep copies of any confirmation emails or screenshots for your records.
Helpful links and references
- 9Round - Terms of Use (useful for app/subscription terms)
- Independent discussion about 9Round refunds
- Public customer reviews (Trustpilot)
Address
How to locate your studio
Contact the specific 9Round studio in Singapore where you signed up; local studios handle cancellations and membership management.
Check your membership paperwork, welcome email, or receipts for the studio name and contact details.
If you cannot find contact details
- Refer to the contact information provided at sign-up or on your local studio paperwork.
- If needed, use online search tools to find the studio you joined and confirm contact details before proceeding.