Cancellation Aaptiv: Step-by-Step Guide

What is Aaptiv

Overview

Aaptiv is a subscription-based fitness app that offers guided audio workouts led by professional trainers across categories such as running, strength, yoga and more.

The service provides on-demand classes and training programs through mobile apps and a web account, requiring an active subscription for full access.

How people use it

Users stream or download audio workouts to follow coach-led sessions without needing to watch a screen, which is popular for running and gym sessions.

Subscriptions are managed through Aaptiv's website or the app stores (Apple App Store or Google Play), depending on how the plan was purchased.

How to cancel Aaptiv

Cancel via web (Aaptiv.com)

• Login to your account at Aaptiv.com.
• Go to Account Settings → Membership Plan → Cancel.
• Follow on-screen prompts; cancellation is effective at the end of the current billing period.
• See Aaptiv's official cancellation guide: Aaptiv cancel subscription.

Cancel via mobile app stores

• Apple (iOS): On iPhone go to Settings → [your name] → iTunes & App Store → Apple ID → Subscriptions → Aaptiv → Cancel.
• Google Play (Android): Open Play Store → Menu/Profile → Subscriptions → Aaptiv → Cancel.
• Note: Deleting the Aaptiv app does not cancel the subscription; manage cancellation in the platform that billed you.

What happens when you cancel

Access after cancellation

Your cancellation is typically effective at the end of the current paid billing period, so you retain access through that date.

After the billing period ends, access to subscription content will stop unless you re-subscribe.

Billing and renewals

Renewals are automatic unless you cancel through the original billing channel (web, Apple, or Google Play).

Ensure cancellation is completed at least 48 hours before renewal to reduce the risk of an unintended charge.

Account data and retention

Account details and activity may remain on Aaptiv's systems according to their terms; check Aaptiv's terms for account data policies.

Export or record any personal workout history you need before finalizing cancellation if you want local copies.

Will I get a refund?

Web and Google Play refund policy

Refunds for subscriptions purchased on the web or via Google Play are handled on a case-by-case basis and are discretionary.

To request a refund for web/Google Play purchases, contact Aaptiv support at [email protected] and provide your order details and reason.

Apple App Store refund policy

Apple App Store purchases and refunds are governed by Apple's policies; refund requests must be made through Apple Support.

Deleting the app or canceling within the app store does not automatically trigger a refund - use the appropriate refunds process for your store.

Aaptiv plans and pricing

Plans table

Notes on pricing

Additional in‑app purchase price tiers appear in the Singapore App Store (e.g., S$14.98, S$16.48, S$34.98, S$68.98, S$134.98).

The App Store may show multiple price tiers that are not explicitly labelled by Aaptiv; use the store purchase screen to confirm the exact charge.

Your consumer rights in Singapore

Cooling-off and statutory rights

Aaptiv's publicly available policy documentation does not specify a statutory cooling-off (e.g., 14‑day) right for Singapore consumers.

If you believe local consumer protection rules apply, check Singapore legislation such as the Consumer Protection (Fair Trading) Act or seek advice from local authorities.

Practical tips for Singapore users

• Keep evidence of purchase and cancellation confirmations in case you need to escalate.
• Allow at least 48 hours before a scheduled renewal when cancelling.
• Refunds for web/Google Play purchases are discretionary - act promptly to request one.

Customer experiences

Positive feedback

Many users praise the audio-only workout format and the variety of workouts that support long-term goals.

Overall ratings are generally high across major platforms, reflecting positive experiences for many subscribers.

Negative feedback

Reported issues include charges persisting after cancellation, automatic renewals despite cancelled accounts, and difficulties with customer support.

Some users describe abrupt changes to features or rate increases without clear notice; document any unexpected charges if they occur.

Documentation checklist

Before cancelling

• Record which platform billed you (Aaptiv web, Apple App Store, or Google Play).
• Save the subscription receipt, billing date, and last 4 digits of the payment method.
• Take screenshots of your subscription page and cancellation confirmation screens.

If you request a refund or dispute

• Collect email correspondence, support ticket numbers, and the date/time of cancellation.
• Note renewal dates and any unauthorized charges for faster resolution.

Common mistakes

Deleting the app but not cancelling

Many users assume deleting the Aaptiv app cancels the subscription; it does not.

You must cancel through the billing channel (web account, Apple subscriptions, or Google Play subscriptions) to stop renewals.

Cancelling too close to renewal

Attempting to cancel on the renewal day can result in an unexpected charge if the cancellation is not processed in time.

Allow at least 48 hours before the renewal to ensure the cancellation goes through and retain confirmation evidence.

Comparative recap

Quick comparison table

Recommendation

If you purchased on the web, cancel via your Aaptiv account and keep confirmation emails.

If you purchased via Apple or Google, always cancel through the respective app store subscription settings and save screenshots of the cancellation.

After cancelling

What to check

• Confirm you received a cancellation confirmation or screenshot from your account or app store.
• Monitor your bank or card statement through the next billing date to verify no further charges occur.

Where to get help

• Aaptiv cancellation help: https://support.aaptiv.com/kb/how-do-i-cancel-my-subscription
• How to purchase / subscription info: https://support.aaptiv.com/kb/how-do-i-purchase-an-aaptiv-subscription
• Aaptiv on the Singapore App Store: https://apps.apple.com/sg/app/aaptiv-1-audio-fitness-app/id869058995
• For web/Google Play refund requests contact: [email protected]

Address

Mailing address

Aaptiv, 20371 Irvine Avenue, Suite 120, Newport Beach, California 92660, USA.

Customer service

For account-specific help and refunds (web/Google Play) email: [email protected].

For App Store issues and refunds, contact Apple Support via your Apple ID subscription management.