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Cancellation Dribbleup: Easy Method
What is Dribbleup
Overview
DribbleUp provides smart sports equipment (for example, smart soccer/basketballs and training gear) paired with an interactive mobile app offering live and on-demand training.
How it works
The equipment tracks performance while the app delivers coaching, drills, and progress tracking through memberships and app access.
How to cancel Dribbleup
Cancel a web (direct) subscription
- Sign in at account.dribbleup.com and cancel from your subscription settings.
- Or email [email protected] and request cancellation; include your account email and order details.
- Cancel at least 24 hours before the end of the current paid period to avoid auto-renewal.
Cancel subscriptions purchased through app stores
- If you subscribed via Apple App Store, cancel through Apple ID subscriptions in iOS Settings; DribbleUp cannot cancel for you.
- If you subscribed via Google Play, cancel in the Google Play Store under "Subscriptions"; DribbleUp cannot cancel these for you.
- For details on platform-managed subscriptions see the DribbleUp terms: DribbleUp Terms.
What happens when you cancel
Access after cancellation
If you cancel a direct (web) subscription you retain access until the end of your paid period.
App-store cancellations follow the store's access rules; you typically retain access until the store-managed period ends.
Auto-renewal and data
Cancelling prevents future auto-renewal if done before the 24-hour cutoff for web subscriptions.
Your account data, history, and settings may remain stored per DribbleUp's terms and privacy policy.
Will I get a refund?
30-Day Money-Back Guarantee
DribbleUp offers a 30-Day Money-Back Guarantee for first-time purchasers of Smart Equipment who cancel within 30 days of delivery and return the equipment in good condition.
Eligible customers may receive a refund of both the equipment cost and the initial membership charge if the return is accepted.
Exceptions and platform purchases
- Some terms also reference a 14-day return requirement for membership refunds in certain circumstances; check the specific terms that applied to your purchase.
- Subscription charges are generally non-refundable outside the Money-Back window unless required by law.
- DribbleUp cannot issue refunds for in-app purchases bought through Apple or Google; refund requests for those must go through the respective app stores.
Dribbleup plans and pricing
Pricing summary
Below are approximate Singapore Dollar (SGD) monthly equivalents based on reported USD prices. Exact SGD prices may vary by App Store region.
Notes on accuracy
To confirm precise SGD pricing, view the DribbleUp listing in the Singapore App Store or Google Play.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | approx. S$23.00 | monthly | Unlimited access to live & on-demand training classes (via membership) |
| Monthly Membership (alt. older/promo rate) | approx. S$13.50 | monthly | Same access as above, based on older US$9.99/month reference |
Your consumer rights in Singapore
Statutory protections
Under Singapore law (Consumer Protection (Fair Trading) Act), consumers may have rights to remedies if goods are defective or misrepresented.
A seller's stated "no refunds" policy cannot override statutory rights under Singapore law.
Practical steps and resources
- If you believe goods are defective or misdescribed, contact DribbleUp and keep evidence (photos, order records).
- Consider contacting the Consumers Association of Singapore (CASE) for guidance if a dispute cannot be resolved directly.
Customer experiences
Positive feedback
Many customers praise DribbleUp's responsive and helpful customer service and note engaging training content for children.
Parents often report improved skills and enjoyment from children using the platform.
Negative feedback
Common complaints include unexpected recurring charges or difficulty finding and cancelling subscriptions, and occasional delivery problems.
Technical issues are reported by some users (equipment registration, app tracking, or usability for younger children).
Documentation checklist
What to collect before contacting support
- Order number and date of purchase or delivery.
- Account email used with DribbleUp and app-store receipt if applicable.
- Photos of equipment condition if seeking a refund/return under the Money-Back Guarantee.
Supporting documents for app-store purchases
- Apple or Google Play purchase receipt screenshot (for refunds handled by the store).
- Any email correspondence with DribbleUp support.
Common mistakes
Missing cancellation windows
Many users miss the 24-hour cutoff for web subscriptions and are charged for the next period as a result.
Example: assuming cancellation on the renewal day rather than at least one day prior can trigger an extra billing cycle.
Using the wrong cancellation route
Attempting to contact DribbleUp to cancel an Apple/Google-managed subscription will not work; those must be cancelled through the store.
Example: requesting a refund for an in-app purchase from DribbleUp instead of through Apple/Google can delay resolution.
Comparative recap
Direct (web) vs App Store
This table summarizes key differences between direct purchases and app-store subscriptions.
Quick reference
| Item | Period | Direct (web) | Apple / Google Play |
|---|---|---|---|
| How to cancel | monthly | Account dashboard or email [email protected] | Cancel via Apple ID settings or Google Play Subscriptions |
| Refund availability | monthly | 30-Day Money-Back Guarantee for first-time Smart Equipment buyers (return required) | Refunds handled by the app store; DribbleUp cannot directly refund in-app purchases |
| Access after cancel | monthly | Access until end of paid period | Access governed by the app store's subscription period rules |
After cancelling
Follow-up steps
- Keep confirmation of cancellation and any correspondence until the period ends and any refunds are processed.
- If returning equipment under the Money-Back Guarantee, follow DribbleUp's return instructions and retain tracking information.
Helpful links
- DribbleUp Terms (cancellation & refund)
- Customer reviews (UK Trustpilot)
- Customer reviews (IE Trustpilot)
Address
Corporate headquarters
DribbleUp, Inc.
130 New Hyde Park Road, Unit DU, Franklin Square, NY 11010, United States
Notes
There is no Singapore office listed in public materials; use the contact channels above for support and returns.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Dribbleup subscription purchased directly from the website, sign in at account.dribbleup.com and navigate to your subscription settings to cancel. Alternatively, you can email [email protected] with your account email and order details. Remember to cancel at least 24 hours before the end of your current paid period to avoid auto-renewal.
If you subscribed to Dribbleup through the Apple App Store, you need to cancel your subscription via your Apple ID settings in iOS. Dribbleup cannot cancel this for you, so ensure you follow the steps in your device settings.
After canceling your Dribbleup subscription, you will retain access to the service until the end of your current paid period. If you subscribed through an app store, your access will follow the store's subscription period rules.
Dribbleup offers a 30-Day Money-Back Guarantee for first-time purchasers of Smart Equipment who cancel within 30 days of delivery and return the equipment in good condition. For subscriptions, charges are generally non-refundable unless specified in the terms.
If you cannot find the cancellation details for your Dribbleup subscription, check your account settings on their website, or refer to the terms and conditions provided during your subscription sign-up. You can also reach out to Dribbleup's customer support for assistance.