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Cancellation Evolly: Easy Method
What is Evolly
Overview
Evolly is a subscription-based fitness app that provides personalized workout plans, nutrition guidance, and progress tracking.
The service is delivered via mobile apps and a web account and requires an active subscription for full access to premium content.
Where it operates
Evolly is operated by Evolly.app Pte. Ltd. and is available through app stores and via the Evolly web portal.
Subscriptions are managed either by the platform where you purchased (Apple App Store or Google Play) or directly through the Evolly web account.
How to cancel Evolly
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your profile, go to Subscriptions, select Evolly, then choose Cancel Subscription.
- Cancellation stops auto-renewal; access remains until the end of the current billing period.
- For App Store details see the app listing: EvolveYou on App Store (SG).
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Profile → Payments & subscriptions → Subscriptions → Evolly → Cancel Subscription.
- Cancellations take effect at the end of the current billing period; Google handles refund requests as per its policy.
Cancel via Evolly Web or Email
- Log in at evolly.app → Account Settings → Subscriptions → Cancel Subscription.
- Or send a cancellation request to [email protected] including your account details and transaction information.
- For Evolly web policy references see: Evolly refund & account info.
What happens when you cancel
Access after cancellation
When you cancel, auto-renewal is stopped but you typically retain access until the end of the current billing period.
Access end dates depend on the platform (App Store, Google Play) or Evolly web account terms.
Billing and renewal
Cancelling prevents future charges; it does not usually prorate or refund the current period automatically.
Any charges already processed remain unless a refund is granted by the platform or Evolly in exceptional cases.
Account data
Your account and saved data remain associated with your Evolly account unless you request deletion through support.
If you want data removed, contact [email protected] with a data-deletion request and account details.
Will I get a refund?
Evolly refund policy (general)
Evolly generally does not provide direct refunds for app purchases except in special cases determined by the company.
Refund eligibility often depends on the platform you used to purchase the subscription (Apple or Google).
Apple App Store refunds
Apple handles App Store refunds. To request a refund you must contact Apple Support directly.
Evolly does not process App Store refunds on behalf of users.
Google Play refunds
- Google Play typically allows a 48-hour refund window after purchase.
- After 48 hours, refunds are at Google Play's discretion and handled through the Play Store support process.
Evolly plans and pricing
Summary of available plans
Below are the pricing entries retrieved from the Singapore App Store listing (EvolveYou/Evolly-related listing).
Prices are listed in Singapore dollars and may vary by platform or promotion.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$34.98 | Monthly | In-App Purchase for access to fitness content |
| Quarterly Subscription | S$69.98 | Quarterly | In-App Purchase for access to fitness content |
| Yearly Subscription | S$149.98 | Yearly | In-App Purchase for access to fitness content (standard tier) |
| Yearly Subscription | S$179.98 | Yearly | In-App Purchase for access to fitness content (higher tier?) |
| Yearly Subscription | S$199.98 | Yearly | In-App Purchase for access to fitness content (alternate tier?) |
| Yearly Subscription with Plus | S$149.98 | Yearly | Includes ‘Plus’ benefits (unspecified) |
Your consumer rights in Singapore
Platform vs. developer responsibilities
Refund and subscription dispute handling is primarily governed by the platform where you purchased the subscription (Apple or Google).
Evolly’s published policies do not explicitly state a 14-day cooling-off right; platform rules generally apply.
If you have an unauthorized charge
- Contact the platform support (Apple or Google) to report unauthorized charges.
- If unresolved, contact your bank or card issuer to dispute the transaction.
Escalation and local consumer bodies
If platform support and your bank do not resolve the issue, consider contacting Singapore consumer protection bodies for further advice.
Keep records of all communications, receipts, and transaction IDs when escalating a dispute.
Customer experiences
Positive feedback
Many users describe the app experience as smooth, fast, user-friendly and informative.
Users appreciate the structured workout plans and nutrition guidance when the app performs well.
Common complaints
Recurring negative feedback includes billing issues such as perceived unauthorized charges and difficulty obtaining refunds.
Other complaints include inconsistent output quality, slow performance, and trouble transferring lifetime memberships between devices.
Documentation checklist
What to gather before contacting support
- Account email and username used with Evolly.
- Proof of purchase: receipt or transaction record from Apple/Google or payment provider.
- Subscription details: plan name, purchase date, and next billing date.
What to include in your cancellation/refund request
- Clear statement of the action requested (cancel subscription, request refund, or data deletion).
- Screenshots of receipts, billing history, and any error messages.
- Contact phone number and preferred email for follow-up.
Common mistakes
Not cancelling in the right place
Users often try to cancel inside the app when the subscription was purchased via the App Store or Google Play.
Always cancel through the platform used to subscribe, or via the Evolly web account if that was the purchase route.
Missing transaction details
Requests sent without a receipt, transaction ID, or correct account details often delay resolution.
Always include clear proof of purchase to speed up support handling and any dispute.
Assuming immediate refunds
Cancelling does not guarantee a refund; platforms and Evolly only issue refunds under specific conditions.
Be prepared to follow the platform refund process (Apple or Google) if you expect a reimbursement.
Comparative recap
Quick method comparison
| Method | How to cancel | Refunds handled by | When cancellation takes effect |
|---|---|---|---|
| App Store (iOS) | App Store → Profile → Subscriptions → Evolly → Cancel | Apple handles refund requests | Access remains until end of current period |
| Google Play (Android) | Play Store → Profile → Payments & Subscriptions → Subscriptions → Evolly → Cancel | Google Play handles refund requests | Cancellation effective at billing period end |
| Evolly Web / Email | Log in at evolly.app → Account Settings → Subscriptions → Cancel, or email [email protected] | Evolly evaluates refunds in special cases; otherwise platform rules apply | Typically access continues until period end unless otherwise stated |
After cancelling
Check access and billing
Verify that auto-renewal is turned off and check the date your access will end in your subscription settings.
Monitor your payment method for any unexpected charges after cancellation and report them immediately.
Useful links and support
- Evolly refund & account info: https://evolly.app/refund-policy-test/
- Evolly terms (Chromecast/terms page): Evolly terms
- App Store listing (Singapore): EvolveYou on App Store (SG)
Address
Corporate address
Evolly.app Pte. Ltd.
111 NORTH BRIDGE ROAD, #08-11, PENINSULA PLAZA, Singapore 179098
Support contact
For account or cancellation requests email: [email protected]
Include your account email, purchase receipt, and a clear statement of what you want (cancel, refund, or data deletion).
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Evolly subscription on Android, open the Google Play Store app, tap Profile, go to Payments & subscriptions, select Subscriptions, choose Evolly, and then tap Cancel Subscription. Ensure you keep proof of cancellation.
Yes, when you cancel your Evolly subscription, you will retain access until the end of the current billing period. Keep proof of your cancellation for reference.
Refund requests for Evolly subscriptions are typically handled by the platform used for purchase. For Apple App Store purchases, contact Apple Support directly. For Google Play, follow their refund process. Keep proof of your cancellation.
Your account data will remain associated with your Evolly account unless you request deletion. To delete your data, contact [email protected] with your account details. Keep proof of your request.
Yes, cancellation prevents future charges but does not usually result in a refund for the current billing period. Check your contract or bill for specific cancellation terms and keep proof of your cancellation.