Cancellation Fiton: Easy Method

What is Fiton

Overview

FitOn is a fitness app offering free workout videos and optional premium features through a subscription. Content includes HIIT, yoga, strength training, meditation, and guided programs led by trainers.

The service is delivered via the FitOn app and website, with a free tier and a paid Pro tier that adds nutrition and offline features.

Key features

FitOn's free tier provides unlimited access to many workout videos and personalized plans.

The paid Pro tier (estimated in SGD) adds meal plans, recipes, offline downloads, and device syncing.

How to cancel Fiton

If you subscribed via FitOn website (web)

• Open the FitOn website and sign in to your account.
• Go to Account settings and turn off auto-renewal or cancel the subscription.
• Access to Pro features continues until the end of your current billing period; there is no pro-rata refund for that period.

If you subscribed via Apple App Store (iOS)

• Open iOS Settings, tap your name, then tap Subscriptions.
• Select FitOn and choose Cancel Subscription.
• Billing and refund matters for App Store purchases are governed by Apple's policies; FitOn refers to those policies for refunds.

If you subscribed via Google Play (Android)

• Open the Google Play Store app, tap Menu, then Subscriptions.
• Select FitOn and choose Cancel Subscription.
• Refund requests for Google Play purchases are subject to Google Play's policies.

What happens when you cancel

Access and billing

When you cancel, your Pro access typically continues until the end of the current paid billing period.

FitOn's Terms state there is no pro-rata refund for the remainder of that paid period unless required by law or FitOn chooses otherwise.

Account and data

Your account remains active with the features available to your tier (free or Pro) as billed until the subscription expiry.

FitOn's Terms cover service and data; if you need specifics on data retention contact FitOn support through the app or account settings.

Will I get a refund?

FitOn refund policy

FitOn's Terms state paid subscription fees are non-refundable except when required by law or at FitOn's discretion on a case-by-case basis.

There is no general "14-day refund" promise in FitOn's public Terms; refunds are limited unless mandated by local law.

In-app purchases and store refunds

For purchases made through the Apple App Store or Google Play, refunds are governed by those stores' policies.

If you purchased in-app, you should request refunds from Apple or Google according to their procedures; FitOn refers users to those platforms for refund requests.

For the FitOn Terms, see FitOn Terms.

Fiton plans and pricing

Overview of plans

Below is a concise table of the known FitOn plan options and estimated pricing expressed in SGD where available.

Actual in-app pricing for Singapore may vary; check your App Store or Google Play for exact charges.

Your consumer rights in Singapore

Statutory protections

FitOn's "no refunds" clause does not override statutory rights under Singapore law.

Consumers in Singapore may be protected by laws such as the Consumer Protection (Fair Trading) Act (CPFTA) if a service is not provided as advertised or with reasonable care.

How to seek remedies

If you believe your statutory rights are breached, you may consult the Consumers Association of Singapore (CASE) or other local consumer guidance services for next steps.

Consider keeping records and raising the issue with FitOn first; seek formal advice if needed.

Customer experiences

Positive feedback

Some users praise FitOn's pregnancy and postnatal content and personalized assistance from staff on specific setup issues.

Users often appreciate the breadth of free content and trainer-led classes.

Common complaints

Frequent negative feedback highlights slow or poor customer service responsiveness, automated replies, and unresolved issues.

Other reported problems include billing errors, confusion about in-app purchases, benefits integrations, and credits or refunds not being processed as expected.

Documentation checklist

What to prepare

• Account email and username used for FitOn.
• Proof of purchase: receipt from FitOn website, Apple receipt, or Google Play receipt.
• Subscription confirmation or billing statements showing charges.
• Screenshots of subscription status and any error messages.

Why these items help

• Receipts and statements speed up verification with FitOn or app store refund teams.
• Documentation is useful if you escalate to your bank, payment provider, or a consumer body.

Common mistakes

Assuming cancellation was completed

Users sometimes close the app without confirming cancellation; always wait for a confirmation screen or email.

Check the subscription list in your store account (Apple/Google) to ensure the subscription shows as cancelled.

Confusing purchase source

Many issues arise from not knowing whether the subscription was purchased via the FitOn website, Apple App Store, or Google Play.

Refund eligibility and cancellation steps differ by purchase source, so verify the original payment method before acting.

Comparative recap

Quick comparison

The table below summarizes key differences between the Free and Pro offerings and refund stance.

After cancelling

What to expect next

After cancellation you usually retain Pro access until the paid period ends; your subscription will not auto-renew.

Save cancellation confirmations and monitor your bank or card statements for any unexpected charges.

Useful links

For FitOn's official terms and refund language, see FitOn Terms.

For additional cancellation assistance and community examples, see a user-facing cancellation guide at Postclic: Cancel FitOn.

Address

Registered address

FitOn Holding Pte Ltd (registered address for reference):

93 Grange Road, #12‑05, Grange Residences, Singapore 249614

Notes about contacting FitOn

FitOn does not publish a separate physical cancellation address; most subscription actions are handled through the app, website account settings, or the app store used to purchase.

If you need formal correspondence or escalation, keep copies of receipts and written communications when contacting FitOn support through the app or account channels.