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I hereby notify you of my decision to terminate the contract relating to the Fitbit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitbit: Easy Method
What is Fitbit
Overview
Fitbit is a brand of wearable devices and a companion app that track health and fitness metrics such as steps, heart rate, sleep and workouts.
The service includes device hardware sales and subscription services (Fitbit Premium) that provide advanced insights and guided programmes.
Where services are sold
Fitbit products and subscriptions are sold through multiple channels: the Fitbit web store, Apple App Store, Google Play, and local retailers.
How you bought determines where you must manage or cancel the purchase and who controls refunds.
How to cancel Fitbit
Cancel Fitbit Premium purchased via Apple App Store (iOS)
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find Fitbit Premium and choose Cancel Subscription.
- The Fitbit app or website cannot cancel App Store purchases; Apple controls billing and refunds.
- See a general cancellation overview: Postclic: Cancel Fitbit.
Cancel Fitbit Premium purchased via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → select Fitbit Premium → Cancel.
- Fitbit cannot cancel Google Play purchases on your behalf; Google handles refunds (which are uncommon).
- Keep proof of the Play Store transaction if you request a refund from Google.
Cancel subscriptions purchased via Fitbit website
- If you subscribed directly on Fitbit.com, cancellation may require contacting Fitbit customer support or the platform used for the payment (e.g., Digital River).
- There may be no direct cancel button in some cases - act promptly and keep order or subscription details handy.
- Reference Fitbit policies for terms: Fitbit Terms of Service.
Return or cancel device orders from Fitbit Singapore Store
- For unopened products request a Return Authorisation (RA) within 15 days of delivery.
- For damaged or non-conforming products request RA within 7 days of delivery.
- Returns must include the RA number and original packaging; Fitbit may refuse returns or charge a restocking fee up to 15%.
- See Fitbit Store terms: Fitbit Terms of Sale (SG).
What happens when you cancel
Access and billing
Cancelling a subscription stops future billing but typically does not remove access immediately.
Access to Premium features usually continues until the end of the current paid term (trial or billing cycle).
Account data and device use
Your Fitbit account and collected data generally remain available after cancellation unless you delete the account.
Devices continue to function for basic tracking, but Premium insights and content will be restricted after access ends.
Will I get a refund?
Refunds for subscriptions
- Fitbit Premium subscriptions: refunds are not guaranteed. Cancelling stops future charges but usually does not trigger a refund for the current term.
- Refunds, credits or discounts may be offered at Fitbit’s sole discretion; check Fitbit Terms of Service for details: Fitbit Terms of Service.
- If you purchased via Apple or Google, those stores control refunds and their policies apply.
Refunds for device purchases (Fitbit Store Singapore)
- Unopened returns within 15 days may receive a full refund (subject to conditions).
- Damaged or non-conforming items should be reported within 7 days for return/repair/replacement.
- Delivery/handling fees and taxes (e.g., GST) are non-refundable; return shipping costs are typically borne by the consumer.
- Fitbit may apply a restocking fee up to 15% if return conditions are not met. See: Fitbit Terms of Sale (SG).
Fitbit plans and pricing
Available device prices (sample)
The table below lists representative local prices and features gathered from verified sources and retail estimates.
Notes on subscription pricing
Standalone Fitbit Premium prices in Singapore are not consistently published; programme promotions (e.g., Live Healthy SG) may offer local rates.
After trials, app-store billing typically uses global rates (approx. US$9.99/mo or US$119.88/yr where applicable).
| Plan | Price | Period | Features |
|---|---|---|---|
| Fitbit Sense 2 (Google Store Singapore) | S$368.00 | one-time purchase | Advanced health & fitness smartwatch with ECG, EDA stress tracking, GPS, six-month Fitbit Premium included (then S$13.00/mo or S$108/yr). |
| Fitbit Charge 6 (Ubuy Singapore import) | S$229.00 | one-time purchase | Fitness tracker with Google apps, GPS, 6-month Premium membership included. |
| Fitbit Inspire (local store estimate) | SGD 150 - SGD 200 | one-time purchase | Entry-level fitness tracker (Inspire 2), features vary by retailer. |
| Fitbit Sense (earlier local estimates) | SGD 450 - SGD 500 | one-time purchase | Premium health smartwatch with advanced sensors (EDA, ECG). |
| Fitbit Versa 3 | SGD 350 - SGD 400 | one-time purchase | Mid-range smartwatch with GPS, Active Zone Minutes. |
Your consumer rights in Singapore
CPFTA and Lemon Law basics
Under the Consumer Protection (Fair Trading) Act (CPFTA) and Lemon Law, consumers can seek repair, replacement or refund for defective goods.
This protection typically applies if a defect appears within six months of delivery; sellers must prove the item was not defective at sale if disputed.
Change-of-mind returns and seller policies
- Sellers are not legally required to offer a 14-day cooling-off refund for change of mind unless their own policy promises it.
- Fitbit’s store policy is more generous than the statutory minimum (15 days unopened, 7 days for damaged) but has conditions like original packaging and potential restocking fees.
- For a summary of local refund expectations see: Singapore refund policy summary.
Customer experiences
Common complaints
Public reviews and forum posts frequently report issues such as hardware defects, inaccurate tracking, connectivity problems and battery failures soon after purchase.
Many complaints highlight long wait times and difficulty reaching effective customer support for refunds, repairs or cancellations.
Examples of such reports appear on review and forum sites (see links below).
Positive and neutral notes
Some users value Fitbit devices for their basic tracking accuracy, ecosystem and integration with health goals and third-party apps.
Experiences vary widely by model, purchase channel and the quality of customer support after sale.
Documentation checklist
For subscription cancellations
- Proof of purchase: App Store or Google Play receipt, or Fitbit order confirmation.
- Account email and subscription ID (if available).
- Screenshot of subscription page showing active subscription (optional but helpful).
For device returns or warranty claims
- Order number, delivery date and RA number (when issued).
- Original (unopened) packaging for change-of-mind returns; photos of damage for defective returns.
- Device serial number and any proof of attempted troubleshooting with Fitbit support.
Common mistakes
Cancelling in the wrong place
Users often try to cancel App Store or Play purchases inside the Fitbit app or website; stores control those subscriptions, not Fitbit.
Always cancel through the store where you subscribed (iOS Settings or Google Play Subscriptions).
Missing deadlines or documentation
Missing the 7‑day or 15‑day return windows for Fitbit Store returns is a frequent cause of denied refunds.
Failing to keep original packaging, RA numbers or receipts can result in refusal or restocking fees.
Comparative recap
Quick comparison
The table below summarises cancellation ease, refund likelihood and recommended action by purchase channel.
How to use this table
Locate the row matching how you bought Fitbit (App Store, Google Play, Fitbit website, Fitbit Store) and follow the recommended action.
| Item | Ease of cancellation | Refund likelihood | Recommended action | Period |
|---|---|---|---|---|
| Fitbit Premium via Apple App Store (iOS) | Cancel via iOS Settings → Subscriptions; Fitbit cannot cancel for you. | Refunds controlled by Apple; not guaranteed. | Cancel in Apple Subscriptions and request refund from Apple if needed. | Subscription |
| Fitbit Premium via Google Play (Android) | Cancel via Google Play → Subscriptions; Fitbit cannot cancel for you. | Google handles refunds; refunds are uncommon. | Cancel in Google Play and contact Google for refund requests. | Subscription |
| Fitbit Premium via Fitbit website | May require contacting Fitbit support or payment platform; no simple cancel button in some cases. | Refunds are at Fitbit’s discretion per Terms of Service. | Contact Fitbit support promptly and retain order/subscription details. | Subscription |
| Device purchase from Fitbit Singapore Store | Return allowed with RA: unopened within 15 days, damaged/non‑conforming within 7 days. | Full refund possible if conditions met; delivery/tax non-refundable; restocking fee may apply. | Request RA quickly, keep original packaging and proof of purchase, follow return instructions. | one-time purchase |
After cancelling
Check billing and access
- Confirm cancellation in the correct store (Apple ID subscriptions or Google Play) or receipt of confirmation from Fitbit support.
- Verify that future charges have stopped and note the end date of your current paid term.
Where to get help and next steps
- Fitbit Terms of Sale (SG) for returns and store rules: Fitbit Terms of Sale (SG).
- Fitbit Terms of Service for subscription terms: Fitbit Terms of Service.
- General cancellation guidance: Postclic: Cancel Fitbit.
- For local consumer rights guidance see a Singapore refund summary: Singapore refund policy summary.
Address
Fitbit Singapore office
Primary known office for Fitbit Singapore Pte. Ltd. is listed as:
8 Marina Boulevard, #05‑02, Marina Bay Financial Centre, Singapore 018981.
Notes on contacting
Use the appropriate support channel depending on purchase channel (store receipts for App Store/Play, Fitbit order number for Fitbit Store).
Keep documentation and RA numbers ready when contacting support to speed resolution.