Cancellation Found: Easy Method

What is Found

Overview

Found is a subscription-based weight-loss program combining coaching, meal plans, and medication options tailored to individual needs.

Members receive ongoing support and resources, plus options for prescriptions and lab kits where applicable.

Who uses it

Individuals looking for structured weight-loss support, including personalised plans and clinician oversight, typically subscribe to Found.

Found operates primarily on a membership model with recurring billing for plan access and services.

How to cancel Found

Cancel in the app (mobile or desktop)

• Open the Found app and tap the account icon.
• Tap the plan name, then select "Your monthly/annual plan".
• Tap "Cancel membership" to submit the cancellation.
• Note: If cancelled this way, you retain access until the end of the current billing period.

Cancel on the web (joinfound.com)

• Sign in at Found's website and go to Account Details.
• Find your subscription or plan section and choose cancel.
• Cancellation is typically processed within ~24 hours; access and prescription delivery are suspended at the cancellation date.

Cancel by email (customer support)

• Email the support address with your cancellation request and account details: [email protected].
• Include your full name, account email, and reason for cancelling to speed processing.
• Requests sent by email are typically processed within 24 hours.

What happens when you cancel

Access and billing

If you cancel via the app you usually keep access until the end of your current billing period.

Web cancellations are processed within about 24 hours and may suspend access at the cancellation date.

Prescriptions and deliveries

Prescription shipments and delivery of lab kits are suspended at the cancellation date when cancelled via the website.

Medications or kits already dispatched are typically non-returnable and non-refundable once shipped.

Account data

Found retains account and treatment records per its terms; cancelling membership does not necessarily delete account data immediately.

If you need data removed, contact support and request data-deletion steps as specified in their policies.

Will I get a refund?

Refund policy overview

Full refunds of the membership fee are available if requested within 3 days of purchase or before your first medical consultation.

After that 3-day window or after the first consultation, membership fees are final and non-refundable to the extent permitted by law.

Important exceptions and timing

• Medications, lab kits and co-pays are non-refundable and non-returnable once dispensed or shipped.
• Renewal payments are non-refundable; cancel at least 48 hours before a renewal to avoid being charged for the next period.
• Local consumer-protection laws may override or add to these policies in some circumstances.

Found plans and pricing

Pricing table

Notes on pricing

Found's official pricing is listed in USD only. The SGD amounts above are approximate conversions using an assumed exchange rate.

Actual SGD charges at purchase depend on the payment processor's conversion rate and may vary.

Your consumer rights in Singapore

Cooling-off and refund timeframes

Found does not offer a 14-day cooling-off period in its terms. The explicit statutory refund window provided by Found is the 3-day period after purchase or before the first consultation.

Beyond that period, fees are generally non-refundable unless local law requires otherwise.

Where to get help locally

If you believe local consumer-protection law applies (for example, unfair practices or misrepresentation), you can seek advice from Singapore consumer authorities or legal counsel.

Keep written records of your communications and receipts to support any dispute or complaint.

Customer experiences

Positive feedback

Users praise the platform for being user-friendly, with helpful budgeting and business‑style features for managing subscriptions.

Some reviewers highlight modern tools and a smooth onboarding experience for members.

Negative feedback

Other users report customer service problems such as account freezes, difficulty cancelling, handling of disputes, and unexpected charges.

These mixed experiences mean you should keep clear records when you cancel and monitor billing after cancellation.

Documentation checklist

Required account details

• Account email address and full name used on the Found account.
• Subscription plan name and the date you purchased or renewed.
• Payment method details (card issuer and last 4 digits) and transaction date.

Supporting evidence

• Screenshots of your subscription page, cancellation confirmation, or billing statements.
• Any confirmation emails, receipts, or consultation records showing the purchase and consultation status.
• Copies of email correspondence with Found support, including timestamps.

Common mistakes

Not cancelling in time

Waiting until after an automatic renewal often means the payment is non-refundable. Cancel at least 48 hours before renewal to reduce the risk of being charged.

Assuming full refunds apply

Many members expect a full refund after trying the service, but Found's policy limits full refunds to within 3 days or before the first consultation.

Medications, lab kits and dispatched items are commonly non-refundable - do not assume returns are accepted.

Comparative recap

Quick comparison table

Takeaway

Cancel proactively, keep clear records, and rely on the 3-day refund window if applicable.

If you face difficulty, escalate with documented emails and consider local consumer advice channels.

After cancelling

Immediate steps

• Save cancellation confirmations, screenshots and any message IDs.
• Monitor your bank or card statement for residual or unexpected charges for at least one billing cycle.
• If you were charged incorrectly, contact Found support and attach your evidence.

Helpful links

Reference Found's official help pages for pricing and plan questions: Found pricing help.

Use the same link for general plan details and to confirm features and plan names before disputing any charges.

Address

Official mailing address

Monster.com.sg Pte Limited, Carpenter Haus, 36, Carpenter Street, Unit 4F, #02-01, Singapore 059915

Usage notes

The address is provided in site terms and privacy sections for formal notices and data-protection correspondence.

For cancellations, use the in-app/web or email methods described above rather than postal mail for faster processing.