Cancellation 9Round: Easy Method

What is 9Round

Overview

9Round is a kickboxing-themed fitness franchise offering a 30-minute, trainer-led circuit of nine rounds designed for full-body conditioning.

Workouts are structured, scalable, and offered both as in-studio memberships and as an on-demand service via the 9RoundNOW app.

Offerings

Typical offerings include recurring unlimited-access memberships and multi-session punch packs for flexible users.

Membership features can include trainer assistance, optional personal training sessions, and body scans depending on the plan.

How to cancel 9Round

In-studio memberships (Singapore)

• Contact your local 9Round studio in Singapore directly to request cancellation; studios handle local membership changes.
• For in-studio Unlimited Access VIP plans, you can cancel anytime after the minimum commitment with two weeks’ notice; cancellations take effect after that notice period.

9RoundNOW app (on-demand)

• Open the 9RoundNOW app and go to My Membership → Manage Membership → Cancel to stop an app subscription.
• App cancellations take effect at the end of the current billing period per the app/process described in the terms of use.

What happens when you cancel

Access after cancellation

For in-studio memberships that require notice, access continues until the end of the notice period or minimum commitment term as specified by your studio.

App-based subscriptions remain active until the current billing period ends.

Billing and data

Automatic billing will stop after your cancellation takes effect, but you may be charged for any outstanding period prior to the effective date.

Your account records and contact details may be retained according to the studio’s or 9Round’s data policies in their terms of use.

Will I get a refund?

General policy

9Round generally does not offer refunds or credits for partially used membership periods; payments are largely non-refundable beyond any short cancellation window.

There is no standard, widely published global refund guarantee for in-studio packages available online.

Exceptions and discretionary refunds

• Some studios or situations may offer refunds at management discretion; local policies vary and are not guaranteed.
• Some sources note a typical 3 business-day window for full refund of initiation fees if cancelled immediately, but this is not a universal or statutory guarantee.

9Round plans and pricing

Published plans (Bukit Timah example)

Below are the published plans and prices from a Singapore studio listing; confirm with your local studio for current rates and availability.

Prices listed are taken from the verified pricing data for Singapore (Bukit Timah) and may vary by location.

Your consumer rights in Singapore

Key legal context

Singapore’s Consumer Protection (Fair Trading) Act and online consumer protections may apply in cases of unfair contract terms or misleading practices.

Gym memberships and ongoing services often do not fall under automatic “cooling-off” rules unless the contract explicitly provides one.

Practical steps if disputes arise

• Review your signed membership contract and any studio-specific terms carefully before escalating.
• If you cannot resolve a dispute with the studio, consider submitting a complaint or seeking assistance from CASE (Consumers Association of Singapore).

Customer experiences

Positive feedback

Certain Singapore studios receive strong local praise for trainers, atmosphere, and personalized guidance.

Positive reviews highlight helpful staff, clean facilities, and an inclusive environment at some locations.

Negative feedback

• Public reviews on third-party sites include complaints about difficulty cancelling and continued billing after cancellation requests.
• Some customers report poor customer service or disputes over refunds and contract closures.

Documentation checklist

What to prepare before you contact the studio

• Membership agreement or contract copy showing terms and minimum commitment.
• Proof of identity (ID) and the original payment method or receipt.
• Any written cancellation requests (email or form) and dates of previous communications.

If you need to escalate

• Compile screenshots of billing, app cancellation attempts, or studio replies.
• Keep a chronological log of dates, times, names, and outcomes of calls or visits.

Common mistakes

Assuming central processing

A common error is expecting a central corporate office to process Singapore studio cancellations; local studios typically handle cancellations and must be contacted directly.

Verify with your specific studio whether they manage your membership internally.

Missing notice periods or minimum terms

Failing to account for minimum commitment periods or required notice (e.g., two weeks) can result in continued billing beyond your intended cancellation date.

Always confirm effective cancellation date in writing to avoid surprises.

Comparative recap

At-a-glance comparison

The table below summarizes cancellation and refund characteristics and pricing for the main offerings.

Use this to quickly identify which plan matches your needs if cancellation flexibility or up-front payments matter most.

After cancelling

Confirm in writing

Request written confirmation of your cancellation and the effective cancellation date from your studio or the app.

Keep copies of any confirmation emails or screenshots for your records.

Helpful links and references

• 9Round - Terms of Use (useful for app/subscription terms)
• Independent discussion about 9Round refunds
• Public customer reviews (Trustpilot)

Address

How to locate your studio

Contact the specific 9Round studio in Singapore where you signed up; local studios handle cancellations and membership management.

Check your membership paperwork, welcome email, or receipts for the studio name and contact details.

If you cannot find contact details

• Refer to the contact information provided at sign-up or on your local studio paperwork.
• If needed, use online search tools to find the studio you joined and confirm contact details before proceeding.