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Cancel FREELETICS
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Freeletics service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freeletics: Easy Method
What is Freeletics
Overview
Freeletics is a fitness app that provides personalized workout plans and optional nutrition coaching. The app uses AI-driven programs and a library of bodyweight and guided workouts for different fitness levels.
How it is delivered
Services are delivered as digital subscriptions through Freeletics’ website and mobile app stores. Subscriptions may renew automatically unless cancelled according to the platform rules.
How to cancel Freeletics
Cancel via Freeletics Website
- Login → Plan tab → select your subscription → click “Cancel Subscription.”
- You will retain access until the subscription expiry date.
- Look for a confirmation email after cancellation (check spam/junk folders).
Cancel via Apple App Store or Google Play
- Apple: Manage and cancel subscriptions through your Apple ID / App Store subscription settings. Freeletics cannot cancel App Store subscriptions for you.
- Google: Manage and cancel subscriptions in Google Play Store subscriptions. Freeletics cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access after cancellation
If you cancel a subscription that was purchased directly on the Freeletics website, you keep access to the paid features until the current billing period ends. No immediate loss of access unless stated otherwise.
Confirmation and records
Freeletics sends a cancellation confirmation email - save that as proof. If you cancelled via Apple or Google, save screenshots of the store confirmation or subscription screen showing the cancelled status.
Will I get a refund?
Refund eligibility
- First-time purchase (initial subscription) is eligible for a refund within 14 days of the initial purchase.
- Subscription renewals do not qualify for the 14-day refund window.
How to request a refund
- Website purchases: Contact Freeletics Customer Support via the contact form using the email address linked to your account. Do not delete your account before the refund is processed.
- Apple App Store: Refunds are handled by Apple under Apple’s policies - contact Apple Support.
- Google Play Store: Refunds are handled by Google Play - contact Google Play support.
Freeletics plans and pricing
Available plans (Singapore)
The table below lists sample plan prices available in the Singapore App Store listings and verified pricing data.
Notes on pricing
Prices are from verified listings and reflect the Training Coach and Training & Nutrition Bundle options. Annual bundle pricing is not listed in the verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Training Coach | S$54.98 | 3 months | Access to AI-powered Training Coach |
| Training Coach | S$89.98 | 6 months | Access to AI-powered Training Coach |
| Training Coach | S$119.98 | 12 months | Access to AI-powered Training Coach |
| Training & Nutrition Bundle | S$82.98 | 3 months | Training Coach + Nutrition Coach |
| Training & Nutrition Bundle | S$134.98 | 6 months | Training Coach + Nutrition Coach |
Your consumer rights in Singapore
Relevant protections
Singapore consumer protections (for example, the Consumer Protection (Fair Trading) Act) prohibit unfair trading practices. Silent auto-renewals without clear notice or an overly difficult cancellation process may be scrutinised.
How to escalate disputes
- Keep evidence (confirmation emails, screenshots) if you are disputed by a provider.
- If you cannot resolve the issue with Freeletics, consider contacting CASE (Consumers Association of Singapore) or your payment provider for chargeback assistance.
Customer experiences
Positive feedback
Many users praise Freeletics for varied, challenging, and effective workouts. Reviewers highlight clear, intuitive app design and strong personalization via AI coaching.
Negative feedback
Common complaints include issues with auto-renewal, difficulty cancelling through support, and problems obtaining refunds - some users report unexpected renewal charges or slow/unhelpful customer service responses.
Documentation checklist
What to save before and after cancelling
- Cancellation confirmation email or screenshot showing “Cancelled” and the expiry date.
- Payment receipts, subscription start date, and any refund correspondence.
- Screenshots of your active subscription screen in Apple App Store or Google Play if cancelled there.
Why these documents matter
- They prove your cancellation and support any dispute with Freeletics, Apple, Google, or your bank.
- They are required if you request a chargeback or escalate to a consumer body like CASE.
Common mistakes
Deleting account too early
Some users delete their Freeletics account before a refund is processed. Doing so can prevent support from accessing the transaction and may delay or void refund requests.
Canceling in the wrong place
Another common mistake is cancelling on the website when the subscription was purchased through Apple or Google, or vice versa. Ensure you cancel in the store where you originally subscribed.
Comparative recap
Quick comparison
The table below summarises cancellation and refund responsibilities across platforms to help you choose the correct route.
How to read this table
Use the table to identify who controls cancellations and refunds for your subscription - this guides where to act first and who to contact if a dispute arises.
| Feature | Freeletics Website | Apple App Store | Google Play Store |
|---|---|---|---|
| How to cancel | Login → Plan tab → select subscription → Cancel Subscription | Manage via Apple ID / App Store subscription settings | Manage via Google Play Store subscriptions |
| Who can cancel | You via website | You via Apple (Freeletics cannot cancel) | You via Google (Freeletics cannot cancel) |
| Refunds for first-time purchase | Eligible within 14 days (contact Freeletics Support) | Handled by Apple under Apple policies | Handled by Google under Google Play policies |
| Refunds for renewals | Generally not eligible | Generally not eligible per store policies | Generally not eligible per store policies |
After cancelling
Confirmations to check
After cancelling, save the confirmation email or a screenshot showing the cancelled status and the end date for access. Monitor billing statements for unexpected charges.
Useful links
Address
Corporate address
Freeletics GmbH, Berg‑am‑Laim‑Straße 111, 81673 München, Germany.
Contact options
For website purchases and refund requests, contact Freeletics Customer Support via the support/contact form while logged into the account email used for the purchase.