Cancellation Freeletics: Easy Method

What is Freeletics

Overview

Freeletics is a fitness app that provides personalized workout plans and optional nutrition coaching. The app uses AI-driven programs and a library of bodyweight and guided workouts for different fitness levels.

How it is delivered

Services are delivered as digital subscriptions through Freeletics’ website and mobile app stores. Subscriptions may renew automatically unless cancelled according to the platform rules.

How to cancel Freeletics

Cancel via Freeletics Website

• Login → Plan tab → select your subscription → click “Cancel Subscription.”
• You will retain access until the subscription expiry date.
• Look for a confirmation email after cancellation (check spam/junk folders).

Cancel via Apple App Store or Google Play

• Apple: Manage and cancel subscriptions through your Apple ID / App Store subscription settings. Freeletics cannot cancel App Store subscriptions for you.
• Google: Manage and cancel subscriptions in Google Play Store subscriptions. Freeletics cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access after cancellation

If you cancel a subscription that was purchased directly on the Freeletics website, you keep access to the paid features until the current billing period ends. No immediate loss of access unless stated otherwise.

Confirmation and records

Freeletics sends a cancellation confirmation email - save that as proof. If you cancelled via Apple or Google, save screenshots of the store confirmation or subscription screen showing the cancelled status.

Will I get a refund?

Refund eligibility

• First-time purchase (initial subscription) is eligible for a refund within 14 days of the initial purchase.
• Subscription renewals do not qualify for the 14-day refund window.

How to request a refund

• Website purchases: Contact Freeletics Customer Support via the contact form using the email address linked to your account. Do not delete your account before the refund is processed.
• Apple App Store: Refunds are handled by Apple under Apple’s policies - contact Apple Support.
• Google Play Store: Refunds are handled by Google Play - contact Google Play support.

Freeletics plans and pricing

Available plans (Singapore)

The table below lists sample plan prices available in the Singapore App Store listings and verified pricing data.

Notes on pricing

Prices are from verified listings and reflect the Training Coach and Training & Nutrition Bundle options. Annual bundle pricing is not listed in the verified data.

Your consumer rights in Singapore

Relevant protections

Singapore consumer protections (for example, the Consumer Protection (Fair Trading) Act) prohibit unfair trading practices. Silent auto-renewals without clear notice or an overly difficult cancellation process may be scrutinised.

How to escalate disputes

• Keep evidence (confirmation emails, screenshots) if you are disputed by a provider.
• If you cannot resolve the issue with Freeletics, consider contacting CASE (Consumers Association of Singapore) or your payment provider for chargeback assistance.

Customer experiences

Positive feedback

Many users praise Freeletics for varied, challenging, and effective workouts. Reviewers highlight clear, intuitive app design and strong personalization via AI coaching.

Negative feedback

Common complaints include issues with auto-renewal, difficulty cancelling through support, and problems obtaining refunds - some users report unexpected renewal charges or slow/unhelpful customer service responses.

Documentation checklist

What to save before and after cancelling

• Cancellation confirmation email or screenshot showing “Cancelled” and the expiry date.
• Payment receipts, subscription start date, and any refund correspondence.
• Screenshots of your active subscription screen in Apple App Store or Google Play if cancelled there.

Why these documents matter

• They prove your cancellation and support any dispute with Freeletics, Apple, Google, or your bank.
• They are required if you request a chargeback or escalate to a consumer body like CASE.

Common mistakes

Deleting account too early

Some users delete their Freeletics account before a refund is processed. Doing so can prevent support from accessing the transaction and may delay or void refund requests.

Canceling in the wrong place

Another common mistake is cancelling on the website when the subscription was purchased through Apple or Google, or vice versa. Ensure you cancel in the store where you originally subscribed.

Comparative recap

Quick comparison

The table below summarises cancellation and refund responsibilities across platforms to help you choose the correct route.

How to read this table

Use the table to identify who controls cancellations and refunds for your subscription - this guides where to act first and who to contact if a dispute arises.

After cancelling

Confirmations to check

After cancelling, save the confirmation email or a screenshot showing the cancelled status and the end date for access. Monitor billing statements for unexpected charges.

Useful links

• Freeletics on Apple App Store
• User reviews on Trustpilot

Address

Corporate address

Freeletics GmbH, Berg‑am‑Laim‑Straße 111, 81673 München, Germany.

Contact options

For website purchases and refund requests, contact Freeletics Customer Support via the support/contact form while logged into the account email used for the purchase.