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Cancel GLOFOX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Glofox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Glofox: Easy Method
What is Glofox
Overview
Glofox is a fitness management platform used by gyms and studios to handle class scheduling, member management and billing.
It offers a branded member app, booking automation and administrative dashboards for studio teams.
Who uses it
Independent studios, small gym chains and multi-location brands use Glofox to streamline bookings and payments.
Studios connect payment gateways and control memberships, billing and cancellation policies through the admin dashboard.
How to cancel Glofox
Studio-admin cancellation (official route)
- Studio administrators must initiate cancellations from the Glofox admin dashboard or the Pro App.
- Options include selecting "Cancel now" or scheduling a future cancellation date when processing the membership.
- A cancellation reason must be chosen from the preset options (e.g., Price, Medical, Lack of Use).
Member-initiated requests and portal cancellations
- Members can request cancellations via the in-app or web member portal where enabled, but the studio must process and confirm the request.
- Once processed by the studio the cancellation cannot be reversed via the portal and requires manual reinstatement by admin.
- Members should always request written confirmation (email) from the studio after the admin confirms cancellation.
What happens when you cancel
Access and renewals
Cancelling stops future renewals according to the date chosen: immediate termination or at a scheduled end date.
Your access to classes or member-only content ends based on the cancellation effective date set by the studio.
Data and account status
The studio retains membership records and billing history in their Glofox admin dashboard; studios control account data retention.
If you want full removal or data export, request this directly from the studio and confirm their action in writing.
Will I get a refund?
General refund policy
Refund eligibility and processing are determined by the studio’s Terms & Conditions and the payment gateway used.
Glofox provides the tools for refunds but does not set studio refund policies or enforce local consumer law on behalf of studios.
Typical processing times and exceptions
- Card refunds: typically appear in 1 - 14 days, depending on the card issuer and bank.
- GoCardless Direct-Debit refunds: typically take about 7 - 10 working days to complete.
- Cash refunds: must be handled manually by the studio; timeframe and method set by the studio.
- Partial refunds: admins can issue multiple partial refunds provided the total refunded does not exceed the original transaction amount.
- There is no automatic statutory 14-day cooling-off period provided by Glofox; check the studio’s policy for any voluntary cooling-off terms.
Glofox plans and pricing
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Basic (estimate) | S$148 - 203/month | Period (Period) | Small studios, core class booking, member app, scheduling |
| Essential (estimate) | S$216 - 338/month | Period (Period) | Medium studios & gyms, adds automation and integrations |
| Ultimate (estimate) | S$338 - 540/month | Period (Period) | Growing businesses, branded app, advanced analytics |
| Enterprise (estimate) | S$675+/month | Period (Period) | Franchises & multi-location brands, custom quote required |
Notes on pricing
Glofox does not publish fixed SGD pricing publicly; figures above are third-party estimates converted to SGD and should be treated as indicative only.
For exact pricing and a 2025/2026 quote tailored to a Singapore studio you must request a custom quote from Glofox.
Your consumer rights in Singapore
Legal context
Local consumer protection (for example the Consumer Protection (Fair Trading) Act) may apply to unfair contract terms and misleading practices.
Studios must honour their own Terms & Conditions and statutory obligations; enforcement and remedies are the consumer’s responsibility.
Practical steps to protect your rights
- Always request and save the studio’s Terms & Conditions and cancellation policy before subscribing.
- Ask for written confirmation of cancellation and any refund commitments from the studio.
- If the studio refuses to comply, you may escalate to local consumer bodies (e.g., CASE) or seek legal advice.
Customer experiences
Positive feedback
Many users praise Glofox for ease of use, a feature-rich platform and its custom branded app experience.
Studios often report improved booking management, automation and onboarding support as key benefits.
Negative feedback
Common complaints seen in reviews include app instability (glitches, crashes, login issues) and incorrect event times.
Other issues reported are withheld funds, missing payments, difficulty cancelling and slow or unhelpful customer service.
Documentation checklist
What to gather before cancelling
- Membership contract or Terms & Conditions from the studio.
- Payment receipts showing the original transaction amount and dates.
- Any in-app or email cancellation requests and studio responses.
What to request from the studio
- Written confirmation of cancellation date and effective end of service.
- Refund confirmation (amount, method and expected processing time) if applicable.
- Record of any charges after cancellation and the studio’s contact for disputes.
Common mistakes
Assuming you can cancel via the app store
Many members try to cancel through the App Store or Google Play, but Glofox-managed subscriptions are generally controlled by the studio, not those stores.
Always confirm with the studio how to formally cancel so the admin processes it in Glofox.
Not getting written confirmation
Another frequent error is relying on verbal confirmation; this can lead to disputes over renewal charges after cancellation.
Always obtain an email or written statement from the studio confirming the cancellation and any refunds.
Comparative recap
Plan comparison table
| Plan | Price (S$) | Period | Best for | Key benefit |
|---|---|---|---|---|
| Basic (estimate) | S$148 - 203/month | Period (Period) | Small studios | Core booking and scheduling at lower cost |
| Essential (estimate) | S$216 - 338/month | Period (Period) | Medium-size gyms | Automation and useful integrations |
| Ultimate (estimate) | S$338 - 540/month | Period (Period) | Growing businesses | Branded app and advanced analytics |
| Enterprise (estimate) | S$675+/month | Period (Period) | Franchises & multi-location brands | Custom features and dedicated support |
Quick takeaway
Choose Basic for essential booking tools, Essential for automation, Ultimate for brand and analytics, and Enterprise for multi-site needs.
Confirm exact pricing and contract terms with Glofox before signing to avoid surprises.
After cancelling
Follow-up actions
- Save the studio’s written cancellation confirmation and any refund timelines provided.
- Monitor your bank or card statements during the stated refund window and follow up with the studio if necessary.
Helpful links and further reading
- How cancellations work (Postclic overview)
- Cancellation and refund notes (Postclic)
- User reviews and experiences (Trustpilot)
Address
Registered contact (pipeline provided)
Addr & Associates LLC
121 Sunny Field Drive, Madison, AL 35758, USA
Notes on contacting Glofox or your studio
Contact your studio first for membership, cancellation and refund questions; studios control account actions in Glofox.
If you need platform-level support, request the studio to escalate to Glofox support or provide a direct link when available.