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Cancel JUSTFIT
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I hereby notify you of my decision to terminate the contract relating to the Justfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Justfit: Easy Method
What is Justfit
Overview
Justfit is a subscription-based fitness app that provides personalised workout plans, coaching prompts and nutrition guidance through a mobile interface.
The service runs on recurring subscriptions purchased via iOS, Android or directly on the web and delivers routines suitable for varied fitness levels.
How it is delivered
Content and account management are accessible in the JustFit app and via the web portal for account holders.
Payments and refunds depend on where you purchased the subscription (App Store, Google Play or the web).
How to cancel Justfit
Cancel on iOS (App Store)
- Open the iPhone or iPad Settings app, tap your name, then tap Subscriptions.
- Find and select JustFit, then tap Cancel Subscription. Deleting the app does not cancel your subscription.
- Cancel at least 24 hours before the current period ends to avoid automatic renewal.
Cancel on Android (Google Play)
- Open the Google Play Store, tap Menu, then Subscriptions.
- Select JustFit and choose Cancel subscription. Deleting the app does not cancel the subscription.
- Make sure to cancel at least 24 hours before the period ends to prevent renewal.
Cancel via Web (PayPal / Credit Card)
- Open the JustFit app, go to Profile → Manage Subscription, or sign in at justfit.app/my-account and cancel there.
- If you cannot cancel online, contact support through the app’s Feedback/Contact Us for assistance.
- Keep a copy of any cancellation confirmation or reference number for your records.
What happens when you cancel
Access after cancellation
If you cancel a subscription, you usually retain access for the remainder of the paid period unless a refund is issued and access is revoked immediately.
Renewal and billing
Cancelled subscriptions will not renew at the next billing date provided cancellation is completed before the renewal cutoff (allow at least 24 hours).
For app-store purchases, billing and renewal are managed by Apple or Google, not by JustFit directly.
Account data and profile
Canceling a subscription does not necessarily delete your account or stored data; check the app settings or contact support if you want data removal.
Request data deletion or account closure through the app’s contact form if needed.
Will I get a refund?
Web (direct) purchase refunds
JustFit (Enerjoy Ltd) offers a 14-day full money-back guarantee from the initial purchase if no promotional extras were redeemed.
They also allow a 30-day full-refund cancellation if cancelled before the subscription term ends; refunds typically take about 14 days to process.
Source: Postclic
App Store and Google Play refunds
Refunds for purchases made through Apple or Google are handled by those platforms. Apple often reviews requests within ~30 days.
Google may process approved refunds within about 72 hours once a decision is made.
Exceptions and processing
- Web refund requests (accidental or unauthorised purchases) must be submitted via the app’s Feedback/Contact Us channel.
- Only one refund is permitted per user in some policies; access is revoked immediately if a refund is issued.
- For the official web refund statement see: Enerjoy Money Back Policy.
Justfit plans and pricing
Pricing table
| Plan | Price (SGD) | Period |
|---|---|---|
| JustFit plan with discount | S$59.98 | Annual? |
| JustFit Premium Annual 79 | S$114.98 | Annual |
| Yearly JustFit VIP | S$105.98 | Annual |
| JustFit Premium Annual 29 | S$42.98 | Annual |
| JustFit Premium Monthly | S$28.98 | Monthly |
| JustFit Premium Quarterly | S$43.98 | Quarterly |
| 3-Month JustFit VIP | S$44.98 | Quarterly |
| JustFit Premium Annual 69 | S$100.98 | Annual |
| Monthly JustFit VIP | S$29.98 | Monthly |
| Enjoy VIP for One Year | S$59.98 | Annual |
Your consumer rights in Singapore
General legal position
Singapore does not generally provide a statutory cooling-off period for digital subscriptions bought online.
Refunds for digital content normally depend on the merchant’s stated policy rather than an automatic legal right.
What to expect and next steps
- Check the vendor’s published refund and cancellation policy before buying.
- If a merchant refuses a promised refund, keep records and consider contacting consumer advice services in Singapore (for example, CASE) for guidance.
Customer experiences
Positive feedback
- Users report workouts that fit daily routines and suit a range of fitness levels.
- Some reviewers note steady progress, improved mobility and good value, especially for older users or heavier body types.
Negative feedback
- Frequent complaints include unexpected charges, difficulty cancelling and slow or unresponsive customer service.
- Users also mention unclear free-trial terms, limited customisation for injuries and slow refund handling.
Source: Trustpilot reviews
Documentation checklist
What to collect before cancelling
- Account email, username and the device/store account used to subscribe (Apple ID or Google account).
- Proof of purchase: receipt, transaction ID, bank or PayPal statement showing the charge.
What to keep after cancelling
- Cancellation confirmation screenshot or email, and any support ticket numbers.
- Notes on date/time you cancelled and whether access was retained to the subscription period.
Common mistakes
Deleting the app instead of cancelling
Removing the JustFit app from your device does not stop App Store or Google Play subscriptions.
Always cancel the subscription through the platform used to purchase it.
Waiting too late or using the wrong account
Many users miss the 24‑hour cutoff and are billed for the next period; cancel at least a day early.
Also confirm you’re signed into the same Apple ID or Google account that made the purchase.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund handled by | Typical processing time / Notes |
|---|---|---|---|
| iOS (App Store) | Settings → Your name → Subscriptions → JustFit | Apple | Apple handles refunds; decisions often within ~30 days. Deleting the app does not cancel. |
| Android (Google Play) | Google Play Store → Menu → Subscriptions → JustFit | Google processes approved refunds (often within ~72 hours). Cancel 24 hours before period ends. | |
| Web (Credit Card / PayPal) | justfit.app/my-account or Profile → Manage Subscription in-app | JustFit / Enerjoy | Web refunds: 14‑day guarantee and 30‑day full-refund options; refund processing ~14 days. |
After cancelling
What to monitor
- Check your email for cancellation confirmation and keep screenshots of any messages.
- Watch your bank or card statement for unexpected charges in the following billing cycle.
Where to get more help
- Guides on cancelling are available here: Postclic - Cancel JustFit.
- See the vendor money-back information here: Enerjoy Money Back Policy.
- For user experiences and common issues, see reviews: Trustpilot - JustFit.
Address
Official postal address
9 Straits View, West Tower, Marina One, 018937 Singapore
How to use the address
Use this address for formal correspondence or certified letters if you need to escalate a cancellation or refund dispute.
Include your account details and copies of receipts when sending written requests.