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Cancel KETOGO
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Ketogo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ketogo: Easy Method
What is Ketogo
Overview
Ketogo is a subscription-based app that provides ketogenic meal plans, recipes, and tracking tools to support weight-loss goals.
The service is operated by Keto SIA, a company registered in Riga, Latvia, and offers both basic plans and paid add-ons such as Premium, Shopping List, Nutritionist Chat, and Home Workouts.
How it is delivered
Ketogo subscriptions can be purchased directly via the Ketogo website or through Apple App Store / Google Play store purchases.
Store-managed purchases (Apple/Google) are handled by the store; direct website purchases are managed by Keto SIA.
How to cancel Ketogo
Cancel via Ketogo website (recommended for direct purchases)
- Log in at my.ketogo.app
- Go to Profile → Weight Loss Plan → Edit
- Complete the exit survey and confirm cancellation
- Cancel each add-on separately via Profile → select service → Learn More → Delete
- Allow at least 48 hours before the next renewal to ensure cancellation is processed
Cancel via Apple App Store or Google Play
- Open your Apple or Google account subscription settings and cancel the Ketogo subscription there.
- Ketogo cannot cancel store-managed subscriptions for you; you must cancel through the store.
- Deleting the app does not cancel an active store subscription.
What happens when you cancel
Access and renewals
After you cancel before the deadline, your subscription will not auto-renew at the next billing cycle.
Access to paid features typically continues until the end of the paid period unless a refund is issued and access is terminated.
Data and add-ons
Canceling the main program does not automatically remove paid add-ons; each add-on must be cancelled separately.
Deleting the app or profile does not guarantee subscription cancellation; always confirm cancellation in the account settings or store subscriptions.
Will I get a refund?
Withdrawal (cooling-off) periods
For purchases made directly through Ketogo (website), non-EU residents such as Singapore customers have a 5-day withdrawal period from contract conclusion.
EU citizens have a 14-day period. These periods apply only to direct website purchases, not store-managed purchases.
Refund eligibility and process
- Recurring payments are explicitly non-refundable under Ketogo policy.
- Refunds after the withdrawal period are only considered if the digital content is faulty or materially misdescribed, and the client provides visual proof.
- If a fault is proven, submit a full refund request within the withdrawal period (and follow any additional timeframes in Ketogo terms); access will be terminated if a refund is issued.
- For App Store or Google Play purchases, request refunds through Apple or Google support; Ketogo does not handle those refunds directly.
Ketogo plans and pricing
Price ranges (user-reported)
Official Singapore pricing is not listed publicly; the table below shows user-reported ranges and inferred features only.
To confirm current SGD prices, proceed through Ketogo checkout or contact Ketogo support.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic monthly subscription | S$10 - 20 per month (user-reported) | Monthly | Standard Ketogo plan (basic level user tier) |
| Premium / Personal Nutritionist add-on | S$25 - 40 per month (user-reported) | Monthly | Premium features or personal nutritionist support (add-on) |
| Multi-month bundle (one-time) | S$30 - 100 one-time (user-reported) | One-time | Bundle offers or trial-to-conversion purchases |
Your consumer rights in Singapore
Right of withdrawal
As a Singapore resident (non-EU), you generally have a 5-day withdrawal period for direct website purchases with Ketogo, starting from contract conclusion.
This withdrawal right does not apply to purchases made through the Apple App Store or Google Play; those are governed by the stores' policies.
Limitations and remedies
- After the withdrawal window, refunds are normally only available if the digital content is faulty or materially misdescribed, with visual proof.
- Recurring payments are stated as non-refundable in Ketogo's policy.
- If Ketogo does not resolve disputed charges, consider disputing the charge with your bank and contacting local consumer protection bodies such as the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
Some users report prompt support responses and successful resolution from Ketogo support staff, including refunds or billing fixes handled professionally.
Other users describe positive diet results and useful meal-plan guidance from the app.
Negative feedback
Many reviews mention unexpected recurring charges, confusing upsells, and difficulty cancelling subscriptions, especially with add-ons.
Reports include being charged after cancellation attempts, multiple unexpected transactions, and poor refund support in some cases.
Documentation checklist
Essential proof to keep
- Screenshot of cancellation confirmation or in-app cancellation screen.
- Billing statements and bank/credit card transaction records showing charges.
- All communications with Ketogo support (emails, chat transcripts) and timestamps.
- Visual proof of any claimed digital-content faults (screenshots, error messages).
Where to use the documentation
- Send it to Ketogo support when requesting refunds or disputing charges.
- Provide it to your bank or card issuer if you lodge a chargeback or dispute.
- If necessary, supply it to consumer protection bodies (e.g., CASE) when filing a complaint.
Common mistakes
Assuming deleting the app cancels the subscription
Many users uninstall the app but forget subscriptions remain active in their Ketogo account or in the App Store/Google Play.
Always cancel the subscription in the account settings or through your store subscription settings.
Failing to cancel add-ons separately
Canceling the main program is not always sufficient; Premium or Nutritionist add-ons must be deleted individually in Profile → select service → Learn More → Delete.
Also allow the 48-hour processing window before the next renewal to avoid an extra charge.
Comparative recap
Direct website vs. store purchases
This table summarizes key differences in cancellation, refunds, and processing for Ketogo web purchases versus App Store/Google Play.
| Topic | Ketogo website (direct) | Apple App Store / Google Play |
|---|---|---|
| How to cancel | my.ketogo.app → Profile → Weight Loss Plan → Edit → exit survey → confirm | Cancel via your Apple/Google account subscription settings |
| Deadline | At least 48 hours before next renewal | Follow store subscription cancellation timing (varies by store) |
| Refunds | 5-day withdrawal for non-EU (Singapore); refunds only for proven faults; recurring payments non-refundable | Refunds handled by Apple/Google; Ketogo cannot process these |
| Add-ons | Must be cancelled separately in Profile → service → Learn More → Delete | Manage add-ons via the store subscriptions/settings |
After cancelling
What to confirm
Save screenshots of the cancellation confirmation and any messages from Ketogo support to prove the cancellation timing.
Check your bank or card statements after the next renewal date to confirm there are no further charges.
Helpful links and next steps
For a step-by-step cancellation walkthrough and third-party guidance, see this external guide:
How to cancel Ketogo (Postclic)
If you paid via Apple or Google, contact Apple or Google support for refunds and subscription management.
Address
Registered company
Keto SIA
Lastādijas iela 6, LV-1050, Rīga, Latvia
Support and legal correspondence
Official cancellation and legal correspondence are handled at the registered address above.
For payment disputes or unresolved issues in Singapore, keep documentation and consider contacting your bank or the Consumers Association of Singapore (CASE).