Cancellation Les Mills: Easy Method

What is Les Mills

Overview

Les Mills is a subscription-based fitness service offering instructor-led workouts online, including programs like BODYPUMP, BODYCOMBAT and Pilates. Content is available via apps and web streaming for home or gym use.

How people use it

Users subscribe through the Les Mills website, mobile app stores (Apple App Store, Google Play) or via partner gyms/resellers. Access levels depend on the purchase channel and plan.

How to cancel Les Mills

Cancel via Google Play (Android)

• Open Google Play Store → Payments & Subscriptions → Subscriptions → select LES MILLS+ → Cancel Subscription.
• Or open the LES MILLS+ app: Profile → Settings → My Account → Subscriptions → Cancel Subscription.
• See Google Play guidance: Les Mills - Google Play cancellation.

Cancel on iOS (Apple App Store)

• On iPhone/iPad go to Settings → Tap your Apple ID → Subscriptions → find LES MILLS+ → Cancel Subscription → confirm.
• Apple handles billing for App Store subscriptions; cancel through Apple, not Les Mills directly.

Cancel on the web (lesmillsplus.com)

• Log in at lesmillsplus.com → My Account → Subscription Details → Cancel Subscription.
• Web cancellations stop future renewals processed by Les Mills directly.

Cancel through a reseller, gym or club

• If you purchased via a gym, club or other reseller you must cancel directly with that provider.
• Les Mills cannot cancel subscriptions that are managed and billed by third‑party resellers.

What happens when you cancel

Access after cancellation

When you cancel a subscription you keep access until the end of the paid billing period. Cancellation prevents future billing but does not immediately remove access.

Renewals and billing

Automatic renewal stops at the end of the current period. No future charges will be taken after the paid period ends, provided cancellation completed successfully.

Account data and history

Your Les Mills account information and any saved history normally remain tied to your account. If you resubscribe later your profile and saved settings may still be available.

Will I get a refund?

Subscription refunds - general rule

Les Mills generally does not issue refunds for subscription payments; cancellation stops future billing but does not provide pro‑rata refunds.

Official details on payments and refunds are available here: How payments and refunds work.

Free trial exception

• New customers may get a free 14‑day trial.
• Cancel before the trial ends (and at least 24 hours before the trial finishes) to avoid being charged when the paid subscription begins.

Equipment, returns and event tickets

• For physical equipment (Asia‑Pacific) Les Mills Asia Pacific offers a 14‑day return window for unused, unopened items - see the SMART TECH returns policy: SMART TECH Returns & Refunds.
• Live event tickets (for example LES MILLS LIVE Singapore) are typically non‑refundable; check event terms: LES MILLS LIVE Singapore.

Les Mills plans and pricing

Pricing summary

Below are verified locally relevant price listings found for Singapore offers. These reflect partner or resale listings rather than current global official site pricing.

Notes on currency and sources

Selling channels and partner offers may show SGD pricing; global Les Mills pricing is commonly listed in USD on the official site and may vary by region and promotion.

Your consumer rights in Singapore

Cooling‑off and subscription refunds

There is a free 14‑day trial for new customers, but no statutory cooling‑off period that guarantees refunds after a paid subscription begins. Les Mills disclaims post‑purchase refunds except where the provider is at fault.

Defective goods and returns

Under Singapore consumer protections, defective physical goods may be returned or repaired. Les Mills Asia Pacific’s 14‑day return policy for unused equipment aligns with typical expectations for returns on physical items.

Event ticket terms

No‑refund policies for live events are generally enforceable in Singapore if disclosed clearly at purchase. Check the event’s published terms for specifics.

Customer experiences

Positive feedback

Many users praise Les Mills for high‑quality workouts and program variety. Reviews highlight strong classes such as Pilates, Body Balance and BODYPUMP.

Negative feedback and common problems

Reported issues include app instability, playback and syncing problems, and occasional billing disputes after trial cancellation.

What to expect from support

Response quality varies by case and channel. If you experience billing or technical issues, document timestamps and transaction IDs before contacting support or your app store provider.

Documentation checklist

What to gather before contacting support

• Account email and full name used for the subscription.
• Proof of purchase: receipt, invoice, or subscription confirmation.
• Payment method details and date of charge.
• Platform where you bought the subscription (Google Play, Apple App Store, web, or gym/reseller).
• Order or subscription ID, and screenshots showing active subscription or charges.

Extra items to keep

• Screenshots of error messages, failed cancellations, or support replies.
• Event ticket confirmations for any live-event disputes.

Common mistakes

Not cancelling from the correct platform

Example: Cancelling inside the LES MILLS+ app but subscription was billed via Apple - you must cancel through the App Store. Failing to cancel at the purchase platform often results in continued billing.

Missing proof or timing issues

Example: Waiting until after the free trial ends without proof of attempted cancellation can make disputes harder to resolve. Always screenshot confirmation of cancellation and timestamps.

Assuming immediate refunds

Example: Expecting a pro‑rata refund after cancelling mid‑period. Les Mills’ policy is to stop future billing; refunds are not generally provided for subscription periods already paid.

Comparative recap

Quick comparison of cancel methods

The table below summarises where to cancel, the ease and refund likelihood for each purchase channel.

How to interpret this table

“Refund chance” reflects typical policy outcomes (general practice), not a guaranteed outcome for every case. Always check your payment receipts and platform terms.

After cancelling

Next steps to verify cancellation

• Check your email for cancellation confirmation and keep screenshots of the confirmation page.
• Verify in the billing platform (Google Play, Apple ID, or your bank statement) that future renewals are stopped.

Helpful official links

• Google Play cancellation steps: Les Mills - Google Play cancellation
• Payments and refunds details: How payments and refunds work
• SMART TECH returns & refunds (Asia‑Pacific equipment): SMART TECH Returns & Refunds
• LES MILLS LIVE Singapore event information: LES MILLS LIVE Singapore

Address

Singapore office (for correspondence)

12 Kallang Ave #03-07 Aperia Mall Singapore 339511

Notes about correspondence

Mailing a physical letter is rarely needed for subscription cancellations. Use it only for formal notices and keep tracking information for proof.