Cancellation Noom: Easy Method

What is Noom

Overview

Noom is a subscription-based health and wellness app that focuses on weight management by combining personalised plans, coaching and behaviour-change psychology.

It delivers daily lessons, food tracking and coach support through a mobile app and web portal with recurring subscription billing.

Main features

Noom includes habit-focused content, a food-logging system, and access to coaches or medical programs depending on the plan.

Subscriptions are managed either through the iOS App Store, Google Play, or Noom’s web subscription portal.

How to cancel Noom

Cancel if you subscribed via iOS (Apple App Store)

• Open your Apple ID settings on your iPhone or iPad and go to Subscriptions.
• Find Noom (or the in-app plan label) and choose Cancel Subscription.
• Do NOT rely on deleting the Noom app - uninstalling does NOT cancel the subscription and access continues until the end of the billing cycle.

Cancel if you subscribed via Google Play Store

• Open Google Play > Menu > Subscriptions and select Noom.
• Tap Cancel subscription and follow the prompts.
• Uninstalling the app will not stop charges; you must cancel from Google Play to stop renewals.

Cancel if you subscribed on Noom’s website

• Log into your Noom account and open the Subscription Portal.
• Select Cancel Subscription and follow the on-screen prompts.
• For step-by-step guidance see Noom’s official cancellation FAQ: How to cancel your Noom subscription or trial.

What happens when you cancel

Access after cancellation

When you cancel, auto-renewal is stopped but you generally keep access until the end of the current billing period.

You will not be charged further after the cancellation takes effect, but the app remains usable until the paid period ends.

Billing and account data

Canceling stops future payments but does not automatically delete your Noom account or data stored on Noom servers.

If you want account deletion, check Noom’s account settings or contact Noom support per their Terms and Conditions.

Will I get a refund?

Noom Weight refund policy

Noom’s published policy states you may request a refund if you are within 14 days of your first charge for the Noom Weight program.

Renewal charges are generally not refundable under Noom’s policy. See the official refund FAQ for details: Noom Weight refund policy.

Noom Med and exceptions

Noom Med refunds may be possible within 14 days of the charge unless a prescription has already been written; once a prescription is written, Noom’s policy disallows a refund.

Always check the exact terms shown at purchase and Noom’s policy pages for program-specific conditions.

Noom plans and pricing

Source and scope

Below are SGD price points shown on the iOS App Store listing for Singapore. The App Store listing does not specify billing period or feature details for each price.

Noom’s official website lists USD pricing and may not reflect the App Store’s local SGD prices.

Notes about periods and features

• The App Store prices below lack an explicit period in the listing - treat the Period value as Unknown.
• Feature details for each price are not specified in the App Store rows shown and are therefore listed as Unknown.

Your consumer rights in Singapore

Company policy vs local law

Noom’s 14-day refund offerings for Noom Weight and Noom Med are voluntary company policies published by Noom.

There is no specific statutory cooling-off right for digital subscriptions in Noom’s terms; Singapore consumers should rely on the company policy unless otherwise provided by local law.

Escalation and dispute options

If you have an unresolved cancellation or refund dispute, you may escalate through local consumer channels such as the Consumers Association of Singapore (CASE) or other complaint processes.

Keep copies of receipts and all communications when raising a complaint or dispute with Noom or your payment provider.

Customer experiences

Positive feedback

Many reviewers praise Noom’s coaching approach, usability and the app’s educational content for supporting weight loss and habit change.

Trustpilot contains numerous positive testimonials about support and effectiveness: Noom on Trustpilot.

Common complaints

Some users report difficulties cancelling or unexpected renewal charges after cancellation attempts.

Other complaints include perceived unresponsive support and billing frustrations; document any problems and follow escalation steps if needed.

Documentation checklist

Before cancelling

• Account email and username used with Noom.
• Receipt or payment date for the subscription charge (first charge and recent renewals).
• Notes on how you subscribed (Apple, Google Play, or Noom web).

If you request a refund or escalate

• Copies/screenshots of cancellation attempts and confirmation messages.
• Screenshots of subscription listings in Apple ID or Google Play if you used those stores.
• For Noom Med: evidence about whether a prescription was written, since this affects refunds.

Common mistakes

Uninstalling the app instead of cancelling

Many users mistakenly delete the Noom app and assume the subscription was cancelled. This does not stop billing.

Always cancel through the store subscription settings or Noom’s web portal, then verify the subscription is marked as cancelled.

Assuming renewals are refundable

Renewal charges are generally not refundable under Noom’s published policy; refunds are usually limited to the 14-day window after your first charge.

Attempting late refund requests without documentation or outside the stated window is less likely to succeed.

Comparative recap

Quick comparison

The table below summarises cancellation points, refund guidance and what happens after you cancel for each subscription route.

Key takeaways

Cancel via the platform where you purchased the subscription to stop renewals immediately.

Keep proof of dates and communications if you will request a refund or escalate a dispute.

After cancelling

Check your subscription status

Verify in Apple ID, Google Play, or the Noom Subscription Portal that the subscription shows as cancelled.

Save any cancellation confirmation screens or emails until the billing period ends and you confirm no further charges.

Helpful links and next steps

• Noom cancellation instructions: How to cancel your Noom subscription or trial
• Noom refund policy and program specifics: Noom Weight refund policy
• Noom terms and conditions: Noom Terms and Conditions
• Noom on the Singapore App Store: Noom - App Store (SG)

Address

Mailing address

Noom, Inc., Attn: Legal Department, One Palmer Square, Suite 441, Princeton, NJ 08542.

Legal notices

For formal notices or disputes, refer to Noom’s Terms and Conditions for contact instructions and the official mailing address: Noom Terms and Conditions.