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Cancel PUREGYM
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Puregym service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Puregym: Easy Method
What is Puregym
Overview
PureGym is a membership-based fitness provider offering access to gym facilities, classes and digital services. Memberships can be monthly or fixed-term and are managed online through PureGym's member area.
Services in context
PureGym operates primarily through its website and app for account management, billing and cancellations. There is no local Singapore branch address for cancellations; most actions are done digitally or via Member Services.
How to cancel Puregym
Cancel online (monthly memberships)
- Sign in to Your Gym Pass on the PureGym website or app.
- Go to Manage and select "Freeze or Cancel Your Membership."
- Submit the cancellation at least 4 working days before your next payment date to avoid another charge.
Other cancellation routes
- Cancel your Direct Debit with your bank at least 4 working days before the next payment date if you prefer not to use the member area.
- Fixed-term memberships (6/9/12 months) cannot be cancelled via the website/app; contact Member Services (email or Facebook Messenger) to request cancellation.
- If you bought the membership through the App Store or Google Play, cancel the subscription in your store account - PureGym cannot cancel store-managed subscriptions for you.
What happens when you cancel
Access and membership end date
When cancellation is processed, your access continues until the end of the current paid period unless a refund or pro-rata arrangement is agreed.
Renewal and data
Cancellation stops future renewals if submitted correctly; ensure you allow the required notice (at least 4 working days) to prevent another charge.
PureGym retains membership records per its terms; contact Member Services for data or account queries if needed.
Will I get a refund?
Cooling-off and general refund rules
You are entitled to a 14-day cooling-off period from completing the application and may receive a full refund of fees paid.
If the membership started immediately, PureGym may deduct a fair usage amount from the refund under their terms.
Specific refund scenarios
- Monthly members cancelling within the first 14 days: refund of the remainder of the month and any joining fee.
- Fixed-term memberships cancelled early: may be eligible for a 50% pro‑rata refund of the unused period (subject to terms).
- Day passes: refundable only if cancelled within 14 days of purchase and before the pass start date; otherwise non-refundable.
Puregym plans and pricing
Pricing summary
The table below lists pricing items drawn from available verified data and user-shared figures. Actual prices, promotions and availability vary by location and time.
Notes on the table
Exact current pricing is not always published officially. Contact PureGym or your membership consultant for the latest rates and promotions.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Single-location Yoga + Fitness (24-month upfront, with 2 free months) | S$179.00 | Monthly equivalent over 26 months | Access to one PURE location for Yoga and Fitness |
| Single-location Yoga + Fitness (12-month contract, with 1 free month) | S$189.00 | Monthly equivalent over 12 months | Access to one PURE location for Yoga and Fitness |
| Anecdotal historical range | S$180 - 250 | Monthly | Combined Yoga + Fitness access (range from user reports) |
Your consumer rights in Singapore
Cooling-off rights
Members have a 14-day cooling-off period with the right to a full refund, subject to fair usage deductions if the membership began immediately.
Service interruptions and changes
- If a gym is closed for more than 72 hours, members can contact PureGym to request a refund for days the gym was closed (if paid in advance).
- If PureGym makes significant changes to services or terms, members must be notified and can cancel before the change takes effect and receive a refund for unused services.
Quality and statutory rights
Your statutory rights under Singapore consumer law remain. These include rights where services are not provided with reasonable skill and care.
Customer experiences
Positive feedback highlights
- Members report helpful, professional staff resolving membership issues effectively.
- Some locations praised for clean, aesthetic facilities and supportive staff.
- Selected clubs in Singapore offer tech-driven experiences like app coaching and premium wellness features.
Negative feedback themes
- Long-term members have reported reduced facilities, shorter air-conditioning hours and weaker housekeeping in some locations.
- Concerns about branch closures and price increases without clear advance communication have been raised by members.
Documentation checklist
Essential documents to prepare
- Membership ID or account login details (Your Gym Pass credentials).
- Proof of purchase or contract for fixed-term memberships.
- Direct Debit mandate details if you will cancel via your bank.
Optional supporting documents
- Receipts for joining fees or day passes if requesting refunds.
- Copies of any correspondence with Member Services about closures or service changes.
Common mistakes
Missing the cancellation notice period
Members often submit a cancellation too close to the payment date and are charged for an extra month.
Always allow at least 4 working days before the next payment to avoid renewal.
Trying to cancel store-managed subscriptions through PureGym
If you subscribed via the App Store or Google Play, cancelling through PureGym will not stop the store from charging you.
Always cancel within the store subscription settings to prevent automatic renewals.
Comparative recap
Quick comparison setup
The table below compares cancellation routes, refund likelihood and notice requirements for typical membership types.
How to read this table
Use this as a quick reference; specific outcomes depend on your contract and timing of the request.
| Feature | Monthly membership (online) | Fixed-term membership | App Store / Google Play subscription |
|---|---|---|---|
| How to cancel | Member area: Your Gym Pass → Manage → Freeze or Cancel | Contact Member Services (email or Messenger) | Cancel via your App Store / Google Play subscription settings |
| Notice required | At least 4 working days before next payment | As specified in contract; contact Member Services early | Follow store rules (varies by store) |
| Refund possibility | Within 14 days: refund of remainder of month and joining fee | May be eligible for 50% pro‑rata refund of unused period | Refunds handled by the store according to its policy |
After cancelling
Confirm cancellation
After you cancel, check your email for confirmation and verify the membership end date and any refund details.
Useful official links
For step-by-step cancellation guidance and terms, see PureGym's official pages:
How do I cancel my monthly membership? (PureGym Help Centre)
PureGym Membership Terms & Conditions
Address
Corporate address (for reference)
PureGym is headquartered in the UK. The corporate address on record is:
Town Centre House, Merrion Centre, Leeds LS2 8LY, United Kingdom
Local contact note
PureGym does not maintain a local Singapore cancellation address; use the member area or Member Services contact options for cancellations and queries.