Cancellation Puregym: Easy Method

What is Puregym

Overview

PureGym is a membership-based fitness provider offering access to gym facilities, classes and digital services. Memberships can be monthly or fixed-term and are managed online through PureGym's member area.

Services in context

PureGym operates primarily through its website and app for account management, billing and cancellations. There is no local Singapore branch address for cancellations; most actions are done digitally or via Member Services.

How to cancel Puregym

Cancel online (monthly memberships)

• Sign in to Your Gym Pass on the PureGym website or app.
• Go to Manage and select "Freeze or Cancel Your Membership."
• Submit the cancellation at least 4 working days before your next payment date to avoid another charge.

Other cancellation routes

• Cancel your Direct Debit with your bank at least 4 working days before the next payment date if you prefer not to use the member area.
• Fixed-term memberships (6/9/12 months) cannot be cancelled via the website/app; contact Member Services (email or Facebook Messenger) to request cancellation.
• If you bought the membership through the App Store or Google Play, cancel the subscription in your store account - PureGym cannot cancel store-managed subscriptions for you.

What happens when you cancel

Access and membership end date

When cancellation is processed, your access continues until the end of the current paid period unless a refund or pro-rata arrangement is agreed.

Renewal and data

Cancellation stops future renewals if submitted correctly; ensure you allow the required notice (at least 4 working days) to prevent another charge.

PureGym retains membership records per its terms; contact Member Services for data or account queries if needed.

Will I get a refund?

Cooling-off and general refund rules

You are entitled to a 14-day cooling-off period from completing the application and may receive a full refund of fees paid.

If the membership started immediately, PureGym may deduct a fair usage amount from the refund under their terms.

Specific refund scenarios

• Monthly members cancelling within the first 14 days: refund of the remainder of the month and any joining fee.
• Fixed-term memberships cancelled early: may be eligible for a 50% pro‑rata refund of the unused period (subject to terms).
• Day passes: refundable only if cancelled within 14 days of purchase and before the pass start date; otherwise non-refundable.

Puregym plans and pricing

Pricing summary

The table below lists pricing items drawn from available verified data and user-shared figures. Actual prices, promotions and availability vary by location and time.

Notes on the table

Exact current pricing is not always published officially. Contact PureGym or your membership consultant for the latest rates and promotions.

Your consumer rights in Singapore

Cooling-off rights

Members have a 14-day cooling-off period with the right to a full refund, subject to fair usage deductions if the membership began immediately.

Service interruptions and changes

• If a gym is closed for more than 72 hours, members can contact PureGym to request a refund for days the gym was closed (if paid in advance).
• If PureGym makes significant changes to services or terms, members must be notified and can cancel before the change takes effect and receive a refund for unused services.

Quality and statutory rights

Your statutory rights under Singapore consumer law remain. These include rights where services are not provided with reasonable skill and care.

Customer experiences

Positive feedback highlights

• Members report helpful, professional staff resolving membership issues effectively.
• Some locations praised for clean, aesthetic facilities and supportive staff.
• Selected clubs in Singapore offer tech-driven experiences like app coaching and premium wellness features.

Negative feedback themes

• Long-term members have reported reduced facilities, shorter air-conditioning hours and weaker housekeeping in some locations.
• Concerns about branch closures and price increases without clear advance communication have been raised by members.

Documentation checklist

Essential documents to prepare

• Membership ID or account login details (Your Gym Pass credentials).
• Proof of purchase or contract for fixed-term memberships.
• Direct Debit mandate details if you will cancel via your bank.

Optional supporting documents

• Receipts for joining fees or day passes if requesting refunds.
• Copies of any correspondence with Member Services about closures or service changes.

Common mistakes

Missing the cancellation notice period

Members often submit a cancellation too close to the payment date and are charged for an extra month.

Always allow at least 4 working days before the next payment to avoid renewal.

Trying to cancel store-managed subscriptions through PureGym

If you subscribed via the App Store or Google Play, cancelling through PureGym will not stop the store from charging you.

Always cancel within the store subscription settings to prevent automatic renewals.

Comparative recap

Quick comparison setup

The table below compares cancellation routes, refund likelihood and notice requirements for typical membership types.

How to read this table

Use this as a quick reference; specific outcomes depend on your contract and timing of the request.

After cancelling

Confirm cancellation

After you cancel, check your email for confirmation and verify the membership end date and any refund details.

Useful official links

For step-by-step cancellation guidance and terms, see PureGym's official pages:

How do I cancel my monthly membership? (PureGym Help Centre)

PureGym Membership Terms & Conditions

Address

Corporate address (for reference)

PureGym is headquartered in the UK. The corporate address on record is:

Town Centre House, Merrion Centre, Leeds LS2 8LY, United Kingdom

Local contact note

PureGym does not maintain a local Singapore cancellation address; use the member area or Member Services contact options for cancellations and queries.