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I hereby notify you of my decision to terminate the contract relating to the Runna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Runna: Easy Method
What is Runna
Overview
Runna is a fitness app that provides personalised running plans, strength and mobility sessions, and coaching guidance tailored to individual goals and abilities.
The app integrates with devices and services (e.g., Garmin, Strava) to track runs and progress, and it offers monthly and annual premium plans for full access.
How people use Runna
Users follow structured training programmes for targets like 5K, half-marathon, or general fitness, with workouts adjusted over time.
Runna can be used on iOS, Android, or via a web subscription, with purchases handled through platform stores or a web checkout service.
How to cancel Runna
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select Runna → Cancel Subscription.
- Access continues until the end of the current billing period.
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap Menu → Subscriptions → select Runna → Cancel Subscription.
- Access remains until the current billing period ends.
Cancel via web (Paddle)
- Log in to the Paddle customer portal using the email linked to your Runna account.
- Find your Runna subscription and use the portal option to cancel the subscription.
- Access stays active for the remainder of the paid period.
Important cancellation notes
- Deleting your Runna account does NOT cancel your subscription; cancel via the original purchase platform to stop billing.
- For free trials, cancel at least 24 hours before the trial ends to avoid charges; some trials expire if no plan is created within 48 hours of download.
What happens when you cancel
Access after cancellation
If you cancel, you will usually retain access to Runna Premium until the end of your current paid billing period.
After that period, premium features are removed unless you resubscribe through the original platform.
Data and plans
Your account and running data typically remain in the app after subscription expiry, but some created training plans or premium-only items may no longer be editable.
There have been user reports that cancelling sometimes removed training plans early; keep backups or screenshots if plans are important.
Will I get a refund?
Refund window and process
Runna accepts refund requests within 48 - 72 hours of subscribing for both monthly and annual plans, regardless of purchase platform.
Refund approval and processing are subject to the purchase platform's rules (Apple, Google, or Paddle).
How to request a refund and exceptions
- Request refunds via the platform you used to buy the subscription (Apple, Google Play, or Paddle). Processing typically takes 3 - 5 working days.
- If Runna terminates your subscription for reasons other than breach of terms, you may be entitled to a pro‑rated refund under Runna’s Terms & Conditions.
- There is no automatic 14‑day cooling‑off right once you accept immediate digital delivery of the app; purchasing can waive that right per Runna’s terms.
Runna plans and pricing
Pricing table
| Plan | Price (SGD approx.) | Period | Features |
|---|---|---|---|
| Monthly (estimate) | approx. S$30? (converted from US$19.99) | monthly | Runna Premium - full access to personalized running plans, strength/mobility sessions, expert coaching |
| Annual (estimate) | approx. S$180? (converted from US$119.99) | annual | Runna Premium - full access for 12 months, better value compared to monthly |
Pricing notes
Exact SGD prices are not publicly fixed; App Store and Google Play amounts may vary due to taxes and exchange rates.
Check the iOS App Store or Google Play Store in Singapore for precise, up‑to‑date pricing before purchasing.
Your consumer rights in Singapore
Cooling-off and digital goods
Under Runna’s Terms & Conditions, there is no automatic 14‑day cooling‑off right once you accept immediate digital delivery of the app.
Purchasing often constitutes acceptance of immediate access, which may waive statutory cooling-off in many cases.
Refunds and platform policies
- Refunds beyond the initial 48 - 72 hour request window are generally not available unless required by the platform’s own policy.
- If Runna terminates a subscription (not for user breach), a pro‑rated refund may apply under Runna’s Terms & Conditions.
- Deleting your account does not stop billing; you must cancel via the original purchase platform to end charges.
Customer experiences
Positive feedback
Many users praise Runna for personalised training plans, motivational structure, and helpful integration with other tracking services.
Users report improvements in pace, fitness, and race preparation when following structured Runna plans.
Common complaints
Some users report syncing or recording failures (e.g., issues with wearables or watch integration) and occasional bugs affecting experience.
There are reports of difficulties cancelling or delayed customer support responses; a few users say cancelling removed plans before paid period end.
For general user reviews see: Runna on Trustpilot.
Documentation checklist
What to gather before contacting support or a platform
- Receipt or order confirmation email showing purchase date and order ID.
- The email address you used for the Runna account and the platform (Apple/Google/Paddle).
- Device/platform used (iPhone, Android, web) and screenshots of subscription status in the app.
- Any error messages, failed sync screenshots, or examples of missing runs or plans.
Why these items help
Platforms and Runna support will often request proof of purchase and account details to process cancellations or refund requests.
Having clear documentation speeds up verification and increases the chance of a successful resolution.
Common mistakes
Deleting the account instead of cancelling
Many users delete their Runna account expecting billing to stop, but deletion does not cancel platform subscriptions.
Always cancel via the App Store, Google Play, or Paddle to prevent continued charges.
Waiting too long to request a refund
Assuming you can get a refund weeks later is risky; Runna’s stated refund request window is 48 - 72 hours, and platforms have their own limits.
If you’re in a trial, cancel at least 24 hours before trial expiry to avoid an unexpected charge.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund window | Period |
|---|---|---|---|
| Apple (iOS) | Settings → your name → Subscriptions → Runna → Cancel Subscription | Request within 48 - 72 hours; Apple handles approval | monthly / annual |
| Google Play (Android) | Google Play Store → Subscriptions → Runna → Cancel Subscription | Request within 48 - 72 hours; Google handles approval | monthly / annual |
| Web (Paddle) | Log in to Paddle customer portal (email linked to Runna) and cancel there | Request within 48 - 72 hours; Paddle handles approval | monthly / annual |
Key takeaway
Cancel through the same platform you used to buy the subscription to stop renewals and to request refunds.
Keep proof of purchase and act quickly if you want a refund within the short request window.
After cancelling
Useful Runna support links
- How to cancel your Runna Premium subscription
- Requesting a refund
- How to delete your account and data
Next steps
After cancellation, verify that auto‑renew is stopped in the App Store / Google Play / Paddle and keep your purchase receipts for records.
If you have unresolved billing after cancelling, contact the platform directly and provide the documentation checklist items above.
Address
Corporate address
The Run Buddy Ltd, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Legal references
For terms and detailed legal conditions, see Runna’s Terms & Conditions: Runna Terms & Conditions.