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I hereby notify you of my decision to terminate the contract relating to the Strava service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Strava: Easy Method
What is Strava
Overview
Strava is a fitness tracking app used for recording runs, rides, and other workouts while connecting with a global community.
The service offers activity mapping, performance analysis and social features, with optional paid "Premium" features for advanced insights.
Who uses it
Runners, cyclists and multi-sport athletes commonly use Strava to log training, compare segments, and follow other athletes.
Both casual users and paying subscribers rely on the app for route planning, training metrics and community challenges.
How to cancel Strava
Cancel via Strava website
- Sign in to your Strava account on the web.
- Go to My Account (Account Settings) and choose Cancel Subscription in settings.
- Note: cancellation on the web takes effect at the end of your current billing period.
Cancel via mobile app stores
- iOS (App Store): Open Strava app settings and tap Manage Subscription to be redirected to Apple’s subscription management, then cancel there.
- Android (Google Play): In the Strava app settings choose Subscriptions → Manage Subscription to be directed to Google Play, where you cancel.
- Always confirm cancellation in the App Store / Google Play subscription screen to ensure it is processed.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to paid features until the end of the current billing period.
When the paid period ends, your account reverts to the free feature set but your activity data remains available.
Billing and renewal
Cancelling prevents the next renewal; your subscription will not renew at the end of the current paid term.
If you subscribed through Apple or Google, billing and cancellations are handled by those stores rather than Strava directly.
Will I get a refund?
Strava refund policy
Strava's Terms state that refunds or credits are not provided unless specified in the Terms.
For full details see Strava's legal terms: Strava Terms.
Cooling-off exception
- There is a 14-day cooling-off right for users outside the United States in certain cases.
- To qualify you must request a refund within 14 days of subscribing and not have logged in or started using premium features.
Strava plans and pricing
Local App Store prices
The prices below are derived from the Singapore App Store listing for Strava around Oct 2025.
Prices and availability may change; check your App Store for live regional pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| iOS Monthly Subscription | S$9.98 | Monthly | Strava Premium subscription via App Store (in-app purchase) |
| iOS Annual Subscription | S$69.98 | Annual | Strava Premium subscription via App Store (in-app purchase) |
| Strava + Runna Annual Bundle | S$169.00 | Annual | Strava Premium + Runna training plans via App Store (in-app purchase) |
Your consumer rights in Singapore
Statutory rights
Under Singapore law, businesses are not obliged to offer refunds for change of mind; remedies focus on defective or misrepresented services.
Refunds or replacements generally apply where a service is defective or substantially misdescribed.
Practical steps and escalation
- Review Strava’s published terms for contractual rights: Strava Terms.
- If you cannot resolve a dispute, consider contacting CASE for mediation and consumer advice.
Customer experiences
Positive feedback
Many users praise Strava's tracking tools and insights and find the paid subscription valuable for advanced features.
Reviewers often say the free version remains feature-rich for casual tracking.
Negative feedback and recurring issues
- Complaints include unexpected charges, difficulty cancelling and lack of refunds.
- Users also report app performance issues (battery drain, inaccurate distance, recording failures) and technical problems when cancelling.
- For community reports see user discussions: Trustpilot and Reddit.
Documentation checklist
What to gather before contacting support or stores
- Account email and username used for Strava.
- Proof of purchase: receipt from App Store or Google Play, or payment confirmation.
- Subscription start date and billing period details.
Helpful evidence
- Screenshot(s) of subscription status and billing charges.
- Record of cancellation attempts, dates and any confirmation messages.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling inside the Strava app settings without completing the cancellation in Apple App Store or Google Play when the purchase was made through those stores.
Always confirm which provider billed you (Apple, Google or Strava web) and cancel via that provider.
Assuming immediate refund or feature removal
Many expect immediate loss of access or immediate refunds; in fact paid access typically continues until the billing cycle ends and refunds follow the published policy.
Also, technical issues (redirect loops) sometimes require trying another browser or using incognito mode before cancelling.
Comparative recap
Quick comparison
The table below compares common cancellation routes, refund likelihood and timing for a concise decision reference.
Use it to pick the correct cancellation path for your purchase source.
| Method | Where to cancel | Refund likelihood | Effect timing |
|---|---|---|---|
| Strava web | Strava account settings (My Account → Cancel Subscription) | Low (per Terms); check 14-day cooling-off if unused | End of current billing period |
| iOS (App Store) | Apple subscription management via Manage Subscription | Varies - handled by Apple; Strava Terms apply | End of current billing period |
| Android (Google Play) | Google Play Subscriptions via Manage Subscription | Varies - handled by Google Play / store policies | End of current billing period |
After cancelling
Check and confirm
- Confirm cancellation in the account or the App Store/Google Play subscription page.
- Keep receipts and screenshots showing the cancelled status and end date.
Helpful links and next steps
- Strava legal terms and refund information: https://www.strava.com/legal/terms
- Strava App Store listing (Singapore): https://apps.apple.com/sg/app/strava-running-cycling-gps/id426826309
- User reports and reviews: Trustpilot and Reddit thread on cancellations
- General Singapore consumer resource: Singapore customer service guidance
Address
Public listing
Strava (commercial/representative address listed):
12 Kallang Ave #03-07 Aperia Mall Singapore 339511
Notes
This address appears in business listings and may be a regional or representative location rather than an official corporate headquarters.
For account or billing issues, use the subscription management route (web, App Store or Google Play) described above.