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Cancel SUPERNATURAL
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I hereby notify you of my decision to terminate the contract relating to the Supernatural service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Supernatural: Easy Method
What is Supernatural
Overview
Supernatural is a subscription-based virtual-reality fitness service that offers guided workouts in immersive environments. Workouts include boxing, cardio, mobility and stretching led by coaches and paired with curated music.
Platforms and access
Supernatural is typically accessed through VR platforms such as Meta Quest and via the web app for account management. Subscriptions may be billed through app stores (Apple, Google, Meta/Oculus) or directly through Supernatural's web service.
How to cancel Supernatural
If you subscribed via an app store (Apple, Google, Meta/Oculus)
- Open the relevant store (Apple App Store, Google Play, or Meta/Oculus Store) on the device or via the web.
- Locate your subscriptions or account subscriptions list and find Supernatural.
- Use the store's cancel subscription option to stop renewals; stores control these subscriptions and Supernatural cannot cancel on your behalf.
- Keep a screenshot or confirmation email from the store showing cancellation details for your records.
If you subscribed via the Supernatural website (web app)
- Log in to your Supernatural account on the web.
- Go to Account → Change/Cancel Membership and follow the on-screen cancellation steps.
- Alternatively, contact Supernatural support at support@getsupernatural.com to request cancellation.
- Save any confirmation or support correspondence as proof of the cancellation request.
For a step-by-step third-party summary of store vs web cancellation, see this guide: Postclic: Cancel Supernatural.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to Supernatural for the remainder of the current billing period. Access usually ends at the end of that paid term.
Renewals and account state
Automatic renewal stops once the subscription is cancelled via the billing provider. Your account and workout history generally remain intact unless you delete your account.
Will I get a refund?
Official policy
Supernatural's terms state that subscription fees are generally non-refundable and prorated refunds for unused portions of a billing period are not provided by default.
See Supernatural's terms for the stated billing and refund rules: Supernatural terms.
Exceptions and recent reports
- Web-based billing disputes can be raised within 60 days of an invoice according to Supernatural's published terms; refunds are not guaranteed.
- User-reported recent communication (January 14, 2026) indicates Supernatural has in some cases offered prorated refunds when no new content will be provided; this appears case-by-case. Reddit thread (report)
Supernatural plans and pricing
Current estimated pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | S$13.50 (approx.) | Monthly | Full access to all workouts, playlists, and coaches |
| Annual Membership | S$135.00 (approx.) | Annual | Full access, approx. S$11.25/month equivalent |
Notes on pricing
These SGD prices are estimates derived from current US pricing and an approximate USD - SGD exchange rate of 1.35. Exact local pricing may vary by store and region.
Where to confirm exact rates
Check the Meta Quest Store listing for Singapore or your app store billing page for the precise local price and taxes applied.
Your consumer rights in Singapore
What to check under local rules
Singapore does not automatically provide a universal cooling-off right for digital subscriptions; rights depend on the contract terms and whether the service has been misrepresented or not provided as promised.
Practical steps if you believe your rights were breached
- Contact Supernatural support first and provide transaction details and screenshots.
- Contact your bank or card issuer to discuss a dispute or chargeback if unauthorised or incorrect billing occurred.
- Consider reaching out to local consumer advice organisations (for guidance and mediation) if the issue is unresolved.
Customer experiences
Positive feedback
Many users report Supernatural as a highly engaging and accessible fitness option with strong community and inclusive features.
Users praise daily use value, music selection, immersive workouts, and accessibility options like no-squat modes for some users.
Negative feedback
Common complaints include difficulty cancelling - especially via Oculus/Meta - with reports of continued billing in some cases after attempted cancellation.
Other critiques cover perceived poor value, high cost, and concerns after Meta announced a pause in new content development. See reporting and user threads for context: Wired, ARVRTips, Reddit (billing complaints).
Documentation checklist
Essential items to collect
- Subscription receipts or transaction IDs from the store or Supernatural.
- Screenshots of subscription status and cancellation confirmations.
- Dates of billing, plan type, and last charged amount.
Support and dispute evidence
- Copies of any support emails or chat transcripts (including responses from support@getsupernatural.com).
- Bank or card statements showing the charged amounts and dates.
Common mistakes
Canceling in the wrong place
A frequent error is trying to cancel in the Supernatural app while the subscription was billed through a store. If your subscription is via Apple, Google, or Meta, you must cancel via that store.
Assuming immediate refunds or access changes
Many users assume cancellation triggers immediate refunds or loss of access. Typically, access continues until the billing period ends and refunds are not guaranteed under the standard policy.
Comparative recap
Quick comparison
| Subscription route | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store / Google Play / Meta/Oculus | Cancel via the respective store's subscription management | Low by default; depends on store policies | Supernatural cannot cancel on your behalf; keep cancellation proof |
| Web subscription (Supernatural web app) | Log in → Account → Change/Cancel Membership or email support@getsupernatural.com | Low by default; disputes may be reviewed within 60 days | Supernatural's terms govern refunds; recent cases show possible prorated refunds in special circumstances |
After cancelling
What to expect next
After you cancel, expect to retain access until the end of the paid period. Monitor billing statements to confirm no new charges occur after the cancellation date.
Helpful links and contacts
- Supernatural terms and billing policy: getsupernatural.com/terms
- Third-party cancellation guide (stores vs web): Postclic: Cancel Supernatural
- Recent user report about prorated refunds in special cases: Reddit report
To contact Supernatural support directly, you can email support@getsupernatural.com and include your subscription details and transaction evidence.
Address
Company address (from available details)
1919 1st Street
Local contact suggestion
If you need consumer assistance in Singapore, keep the company address and transaction records handy when speaking to your bank or a consumer advice organisation.