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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Surge Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surge Fitness: Easy Method
What is Surge Fitness
Overview
Surge Fitness offers gym facilities, group classes and subscription-based digital plans aimed at different fitness levels. It operates both physical locations and subscription services under the Surge brand.
Services
Services include in-gym training, instructor resources and several paid online plans. Pricing and plan details vary by plan and are listed in the Pricing section below.
How to cancel Surge Fitness
Cancel via iOS (App Store)
- Open the App Store on your iOS device.
- Tap your Apple ID, then Subscriptions, then find and select Surge.
- Turn off Auto‑renew to stop the subscription. Cancelling during an active period is not allowed; do this at least 24 hours before renewal.
- Note: Deleting the app or your Surge account does NOT cancel the App Store subscription.
- Source: DatingScout Surge review.
Cancel via Android (Google Play)
- Open Google Play Store on your Android device.
- Find Surge in Your apps & games or Subscriptions, then choose Cancel or Unsubscribe and confirm.
- Follow the same auto‑renew timing rule: cancel at least 24 hours before the renewal date to stop the next billing.
- Source: DatingScout Surge review.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription through the App Store or Google Play, you typically retain access until the current paid period ends. You will not be charged again once auto‑renewal is turned off.
Billing and renewal
Auto‑renewal must be disabled at least 24 hours before the renewal date to prevent the next charge. Cancelling while the period is active will generally not refund that period.
Account and data
Canceling a subscription does not necessarily delete your account or personal data. If you want data removed, contact Surge support or follow the app's account deletion process (note that deletion is separate from subscription cancellation).
Will I get a refund?
App store subscriptions (iOS / Android)
There is no explicit refund policy published for app‑store subscriptions by Surge. The available guidance is to cancel at least 24 hours before renewal to avoid the next charge.
In general, refunds for active paid periods are not promised and cancelling an active period usually does not trigger a refund.
Webshop and physical goods
- Surge's general terms (webshop) allow returns of physical goods within 14 days if unused and undamaged.
- Refunds for returned physical goods are processed within 7 working days per the Surge general terms.
- Source: Surge general terms.
Surge Fitness plans and pricing
Pricing overview
The table below shows the available digital plans and approximate Singapore dollar equivalents. Prices were converted from USD using an approximate rate of 1 USD = 1.35 SGD.
Currency note
No official Singapore‑specific SGD pricing was found on the official site during the search; the SGD values shown are approximate conversions.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Stations (USD 9.99/month) | S$13.49 (approx.) | monthly | Functional training moves, workouts, and class plans at your fingertips |
| Surge Scene (USD 8.99/month) | S$12.14 (approx.) | monthly | Weekly online Surge Fit, Surge Strength, Hybrid & Stations classes; insider content; 10% off apparel |
| Surge Fit Student (USD 19.99/month) | S$26.99 (approx.) | monthly | Instructor‑in‑training materials, marketing materials, free Surge Scene, apparel discount |
| Surge Fit Instructor (USD 24.99/month) | S$33.74 (approx.) | monthly | Certified instructor access to choreography, marketing/business materials, free Surge Scene, apparel discount |
| Strength Student (USD 19.99/month) | S$26.99 (approx.) | monthly | Access to limited Surge Strength choreography, business/marketing material, apparel discount, free Surge Scene |
| Strength Instructor (USD 19.99/month) | S$26.99 (approx.) | monthly | Access to all Surge Strength choreography, marketing materials, apparel discount, free Surge Scene |
Your consumer rights in Singapore
Legal context
Singapore law (e.g., the Consumer Protection (Fair Trading) Act) does not automatically grant a 14‑day cooling‑off right for gym or club memberships unless the business offers one explicitly.
Businesses must not misrepresent services (for example, advertising 24/7 access and then removing it). Such misrepresentation may form the basis of a complaint.
Remedies and next steps
- If you suspect misleading advertising or unfair contract terms, you may raise a complaint with CASE (Consumers Association of Singapore).
- Keep clear records of advertising, membership agreements and communications to support any claim for remedy.
Customer experiences
Positive reports
- Some users report clean facilities and a non‑crowded atmosphere at certain branches, for example Gateway (source: user reports).
Negative reports
- Recurring complaints include poor customer service, sudden removal of 24/7 access, difficulty cancelling memberships and alleged high cancellation penalties and remaining contract obligations.
- Billing problems such as double charging, lack of refunds and unresponsive support are also reported in user threads.
- Sources: user reports (referenced in review summaries).
Documentation checklist
What to prepare
- Membership details: plan name, start date, renewal date and receipt.
- Payment records: bank/credit card statements showing charges.
- Correspondence: emails, screenshots of chats, receipts and advertised claims (e.g., 24/7 access).
How to present evidence
- Organise documents by date and type before contacting support or filing a complaint.
- Include clear screenshots of the app store subscription page or Google Play subscription listing if cancelling via those platforms.
Common mistakes
Typical errors
Deleting the app or closing your account without turning off auto‑renew is a common mistake; the subscription may remain active and continue to be billed.
Another frequent error is waiting until the renewal day to cancel; many platforms require cancellation at least 24 hours beforehand.
How to avoid them
Always cancel subscriptions through the App Store or Google Play subscription settings, not by deleting the app.
Set a calendar reminder well before the 24‑hour cutoff and keep screenshots of the cancellation confirmation.
Comparative recap
Quick comparison table
| Method | Ease of cancellation | Refund likelihood | Price level | Period |
|---|---|---|---|---|
| App Store (iOS) | Manage via Apple ID → Subscriptions; straightforward if done on time | Low for active period; cancel ≥24 hours before renewal to avoid next charge | Low cost plans available (approx. S$12 - S$34) | monthly |
| Google Play (Android) | Manage via Google Play subscriptions; straightforward if done on time | Low for active period; cancel ≥24 hours before renewal to avoid next charge | Low cost plans available (approx. S$12 - S$34) | monthly |
| Surge webshop (physical goods) | Return procedure exists for goods; follow webshop terms | Returnable within 14 days if unused; refund processed within 7 working days | Varies by item (not subscription) | monthly |
Key takeaways
- Cancellations must be done via the platform where you subscribed (App Store or Google Play).
- Refunds for active subscription periods are unlikely; act before the 24‑hour renewal cutoff.
After cancelling
Next practical steps
- Check your App Store or Google Play subscription status and keep a screenshot of the cancellation confirmation.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Helpful links
- Surge plans and pricing: Surge Fit plans & pricing
- Surge general terms (returns for webshop items): Surge general terms
- Independent review summary of cancellation steps: DatingScout Surge review
Address
Main location
79 Anson Rd, #01‑04, Singapore 079906
Notes
This address is listed among known Surge Fitness locations in Singapore. For branch‑specific hours or access queries, check the official Surge pages above or contact the branch directly if contact details are available.