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Cancel TRAINMORE
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I hereby notify you of my decision to terminate the contract relating to the Trainmore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trainmore: Easy Method
What is Trainmore
Overview
Trainmore is a fitness platform and membership service that offers access to gyms, classes and personal training through an app-driven model.
It combines flexible access options with memberships that are managed and cancelled through the Trainmore app and online help centre.
Key features
The service provides app-based booking and membership management, class and PT bookings, and digital content purchases.
Membership rules, cancellation processes and refund terms are set out in Trainmore’s support pages and Terms & Conditions.
How to cancel Trainmore
Cancel membership via app (standard route)
- Open the Trainmore app and go to Studio → Self‑service → Contract Data → Cancel Contract.
- Proceed to Cancellation → select your membership end date → confirm. A confirmation is sent by email or is visible in Messages.
- Follow the in‑app prompts until you receive the confirmation notice.
- Source: How to cancel via the app.
Early cancellation and exceptions
- Early Cancellation is available for medical reasons or permanent relocation - submit the Early Cancellation Request form with supporting documentation.
- If the membership fee increases (reason: "Price Indexation January 2026") above CPI while under contract, you may request early cancellation; this right expired after 28 December 2025 unless already exercised.
- Source: Early cancellation rules and fee adjustment info.
What happens when you cancel
Access and end date
If you cancel while out of contract, a one‑month notice applies and your membership will end on the date you select in the app.
If you cancel within a fixed contract, cancellation is generally effective only at the contract end date unless an approved early cancellation applies.
Confirmation and records
Cancellation confirmation is sent by email and is visible in the app Messages area. Keep that message as proof of cancellation.
Retain any related receipts or screenshots in case of billing disputes after the chosen end date.
Will I get a refund?
Digital content purchases
Digital content has a cooling‑off period: 14 days if the content has not been accessed.
If you start accessing digital content, the refund window reduces to 7 days from first access. See Trainmore Terms & Conditions for details.
Source: Terms & Conditions.
Payment refunds and limitations
- Refunds are credited to the original payment method and may be subject to payment provider/platform constraints.
- No refund is available after the applicable period (14 or 7 days), except where content is disabled for legal/policy reasons or in cases of suspected/confirmed fraud (Trainmore’s discretion).
Trainmore plans and pricing
Where to check prices
Trainmore does not publish standard SGD prices in the sources used here. Official pricing may vary by country and club.
To obtain exact Singapore rates, check the Trainmore app, contact your local club, or ask Trainmore customer support directly.
Note on availability
Because pricing and plan options can change, do not rely on third‑party sites for current SGD rates.
Always confirm price, contract length and any promotional terms before subscribing.
Your consumer rights in Singapore
Cooling‑off and digital goods
Trainmore’s stated cooling‑off rules for digital content (14 days, or 7 days after access) mirror common digital goods practices in many jurisdictions.
For digital purchases, act quickly if you need a refund - time limits are strict.
Local consumer protections
Under Singapore law (for example, the Consumer Protection (Fair Trading) Act), consumers are entitled to fair trading and clear contract terms.
If you believe Trainmore’s practices breach consumer fairness or you face billing problems, consider contacting Singapore consumer authorities or seeking independent advice.
Customer experiences
Positive feedback
Some users report clean, well‑equipped facilities and helpful trainers or staff when they are able to contact support.
Other reviewers praise quick and efficient help once contact with staff is made.
Common complaints
Frequent negative reports include difficulty reaching customer service, slow or no replies, and problems completing cancellations.
Users also report billing issues, perceived hidden fees, and needing to repay promotional discounts on early cancellation.
Documentation checklist
Required items for early cancellation
- Completed Early Cancellation Request form (use Trainmore support form where provided).
- Supporting documentation: medical letter, proof of permanent relocation (rental agreement, new address), or similar evidence.
- Any communication screenshots or confirmation emails from the app showing cancellation attempts.
Other useful documents
- Copy of your membership contract or contract end date from the app (Contract Data section).
- Payment receipts and records of promotional discounts (note: promotional discounts may need to be repaid on early cancellation).
- Relevant pages: Early cancellation and How to cancel via the app.
Common mistakes
Canceling without setting an end date
Some members assume cancellation is immediate. If you cancel without choosing the proper membership end date, charges may continue until the end date selected or contract expiry.
Missing required evidence for early cancellation
Submitting an early cancellation request without adequate documentation (medical letter, proof of relocation) usually leads to rejection and continued billing.
Also note promotional discounts commonly need to be repaid on approved early cancellations.
Comparative recap
Quick comparison of common actions
| Feature | How | Notice required | Refund / Charge adjustments | Source |
|---|---|---|---|---|
| Cancel membership | App: Studio → Self‑service → Contract Data → Cancel Contract | 1 month notice if out of contract; within contract effective at contract end | No automatic refund - depends on contract and payment method | Cancel via app |
| Early cancellation | Submit Early Cancellation Request form + documentation | 1 month notice applies | Must repay promotional discounts; refunds depend on case | Early cancellation |
| Fee increase exception | Request early cancellation citing fee indexation | Right available until 28 Dec 2025 (date-specific rule) | Case-by-case; consult support | Fee adjustment |
| Cancel PT session | App: Studio → Appointments → Show My Appointments → Select booking → Cancel | At least 24 hours before session or lose credit | No refund of PT credit if late/no‑show | PT cancellation |
| Cancel class booking | App: Home → My Appointments → select class → Cancel booking | At least 12 hours before class start | No refund of class spot after cutoff | Class cancellation |
| No‑show penalty | Missing 3 classes without cancelling (12‑hour window) | Penalty triggers after 3 no‑shows | 2‑week block on booking ability; notice via email | No‑show policy |
After cancelling
What to check
After you cancel, verify you received an email confirmation and that the cancellation appears in Messages in the app.
Monitor your payment method for any unexpected charges during the notice period and keep all records.
Useful links
- How to cancel via the app
- Early cancellation rules and required documents
- Fee adjustment / price indexation
- Trainmore Terms & Conditions
Address
Physical address
Trainmore (or related office contact listed in provided data): 500 Yale Ave N, Seattle, Washington, 98109 US.
This address is provided from the available dataset; local club addresses and Singapore contact points are available in the app or via the local club.
How to contact
Use the Trainmore app for contract management, booking changes and to submit forms.
Keep copies of any in‑app messages, emails and receipts for future reference.