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Cancel TRUECOACH
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I hereby notify you of my decision to terminate the contract relating to the Truecoach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truecoach: Easy Method
What is Truecoach
Overview
TrueCoach is a subscription platform that connects fitness coaches with clients for programme delivery, progress tracking and communication.
It is used by trainers to build workouts, share videos and manage recurring client subscriptions through web and mobile apps.
Who uses it
The primary users are coaches and their paying clients; coaches manage subscriptions and many features are coach‑centric.
Clients access assigned plans and communicate with coaches via the TrueCoach app or web interface.
How to cancel Truecoach
Cancel a web subscription (coach or account owner)
- Sign in to TrueCoach on the web.
- Go to Account Settings → Plan → Cancel plan and follow prompts.
- Choose whether to cancel at the end of the current billing period or to cancel immediately (if offered).
- For step details see the official help article: Canceling subscriptions (TrueCoach Help).
Cancel an App Store or Google Play subscription
- Open the appropriate store (Apple App Store or Google Play) on the device used to subscribe.
- Manage subscriptions in the store account and cancel from there; TrueCoach cannot cancel these for you.
- See a third‑party summary: Postclic: Cancelling TrueCoach.
What happens when you cancel
Access after cancellation
For web subscriptions, cancellation generally takes effect at the end of the current billing period unless you choose immediate cancellation.
You retain access to the account and its features until the cancellation date specified by TrueCoach.
Data and renewal
Accounts are not billed after the cancellation takes effect and the subscription will not auto‑renew.
Data retention and export options depend on TrueCoach policies; consider exporting important client or programme data before losing access.
Will I get a refund?
TrueCoach 90‑day money‑back guarantee (web)
TrueCoach offers a 90‑day money‑back guarantee for eligible new web customers who have not used TrueCoach services in the prior 12 months.
To request this refund you must email support before the 90th day, include the phrase “money back offer” and provide your User ID.
Full policy details are at: TrueCoach guarantee terms.
Other refund routes and exceptions
- Coach‑issued refunds (where supported) can be processed by the coach via Payments → Subscriptions → Invoices; these refunds take 5 - 10 business days and processing fees may be retained by the coach.
- App Store and Google Play purchases follow Apple’s and Google’s refund rules; requests must be made through those stores - TrueCoach does not process those refunds.
- Setup fees, third‑party fees and international processing charges may be excluded from refunds under the guarantee.
Truecoach plans and pricing
Overview of published plans
TrueCoach publishes pricing in USD; the following are approximate SGD monthly conversions for early 2026.
Coaches using TrueCoach Payments will incur a separate 5% payment processing fee per transaction starting January 7, 2026.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | ≈ S$35.10/month | monthly | Up to 5 active clients |
| Standard | ≈ S$86.40/month | monthly | Up to 20 active clients |
| Pro | ≈ S$174.00/month | monthly | Up to 50 active clients |
Your consumer rights in Singapore
Relevant legislation
General Singapore consumer protections such as the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law may apply to digital services and subscriptions.
These laws provide remedies where services are materially not as described or defective, subject to their terms and definitions.
Practical points for TrueCoach users in Singapore
- Follow the 90‑day refund process precisely (email before the 90th day with required details) to preserve the guarantee right.
- For App Store/Google Play purchases, rely on Apple’s/Google’s refund channels; TrueCoach defers to those platforms.
- Keep records of purchases, communication and cancellation confirmations to support any consumer claim under local law.
Customer experiences
Positive feedback
Users praise TrueCoach for an intuitive interface, an extensive movement library, good progress tracking and strong coach‑client communication features.
Many trainers report the platform is easy to use and value the built‑in tutorials and adherence tracking.
Negative feedback
Some users report the coach mobile app is less refined, citing a cumbersome programming interface and occasional freezes or crashes on web and mobile.
Other recurring concerns include perceived slow product improvements, limited scaling flexibility for larger practices, and complaints about price increases or data access when coaches become inactive; see user reviews on Trustpilot: TrueCoach on Trustpilot.
Documentation checklist
What to prepare before cancelling
- Account email and User ID (include in support emails for refunds).
- Proof of purchase or billing receipts for the subscription period.
- Cancellation confirmation screenshots or emails from the store if cancelled via App Store/Google Play.
What to include in refund requests
- Subject line and text including “money back offer” (for the 90‑day guarantee).
- Date of subscription start, date of cancellation, and reason for the request.
- Any relevant screenshots or transaction IDs to speed verification.
Common mistakes
Not cancelling in the right place
Users sometimes try to cancel App Store or Google Play subscriptions inside the TrueCoach app or via TrueCoach support - these must be cancelled through the respective store account.
Always confirm the method you used to subscribe and cancel using the same platform to avoid unexpected renewals.
Missing refund deadlines or required wording
Failing to email before the 90th day or not including “money back offer” and User ID can void eligibility for the 90‑day guarantee.
Also check for coach‑issued refunds policies; coaches may keep processing fees when issuing refunds.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund possibilities and access after cancellation for easy comparison.
Use the table to choose the correct path
| Method | Who can cancel | Refund possible | Access after cancel | Period | Reference |
|---|---|---|---|---|---|
| Web subscription | Account owner (you) via Account Settings | Yes - subject to 90‑day guarantee and eligibility | Access remains until end of current billing period unless immediate cancel chosen | monthly | Help: Canceling subscriptions |
| App Store / Google Play | Subscriber via Apple/Google store account | Subject to Apple/Google refund policies (request via those stores) | Access depends on store cancellation timing and store rules | monthly | Postclic summary |
| Coach‑initiated (supported regions) | Coach (in supported regions such as US/UK/Australia/Canada) | Coach can issue refunds; processing fees may be retained | Coach can cancel immediately or at period end | monthly | Help: Canceling subscriptions |
After cancelling
Next steps
Save cancellation confirmations and any refund correspondence. Export important training programmes or client data while you still have access.
If you expect a refund, monitor your bank or card statement and follow up with support if the timeline lapses.
Helpful links
- TrueCoach Help - Canceling subscriptions
- TrueCoach - 90‑day money‑back guarantee terms
- TrueCoach - Pricing information
- Postclic - Cancelling TrueCoach (summary)
Address
TrueCoach headquarters
1825 33rd St, Boulder, CO 80301, United States.
Notes
This is the confirmed headquarters address; for official contact options use the TrueCoach website and help centre linked above.