Cancellation Truecoach: Easy Method

What is TrueCoach

Overview

TrueCoach is a subscription-based software platform for personal trainers and fitness coaches to deliver programs, track client progress, and communicate.

Who uses it

Coaches use TrueCoach to manage workouts and payments; clients use it to receive plans, log workouts, and message their coach.

How to cancel TrueCoach

Cancel a web (coach) subscription

• Log in at your TrueCoach web account.
• Go to Account Settings → Plan → Cancel plan.
• Choose whether to cancel immediately (if offered) or at the end of the current billing cycle.

Cancel app-store subscriptions and coach-managed client subscriptions

• If you subscribed via Apple App Store or Google Play, cancel directly in that store; TrueCoach cannot cancel those for you. See vendor policies for steps.
• Coaches can cancel a client subscription via Payments → Subscriptions; they can select immediate or end-of-period cancellation.

What happens when you cancel

Access and billing

For web cancellations, the cancellation typically takes effect at the end of your current billing period unless you choose an immediate option.

Your account usually remains accessible until the cancellation date and you retain access to paid features until then.

Data and client status

Web cancellations retain account data after cancellation, so workout history and records are preserved.

If a coach cancels a client's subscription, future billing stops but workout access or active client status is not necessarily revoked automatically.

Will I get a refund?

90-day money-back guarantee (web subscriptions)

TrueCoach offers a 90-day money-back guarantee for eligible new web-based subscriptions (new customers with no TrueCoach services in the prior 12 months).

To claim, email support before the 90th day, include the phrase "money back offer" and your User ID. See the official terms for full conditions.

Other refund situations

• Refunds do not cover setup fees, processing fees, international or hardware fees, or third‑party charges.
• Coaches in supported regions can issue refunds to clients via Payments → Subscriptions → Invoices; refunds take around 5 - 10 business days to appear and coaches retain processing fees.
• Subscriptions purchased through the App Store or Google Play must be refunded via those stores' processes; TrueCoach does not process those refunds.

TrueCoach plans and pricing

How pricing is published

TrueCoach publishes pricing in USD on its website. No official ZAR pricing for South Africa is published.

For accurate local pricing, contact TrueCoach sales or check the official site.

Contact for pricing

Your consumer rights in South Africa

General protections

South African consumers have protections under the Consumer Protection Act (CPA) relating to quality, fair value, and transparency for digital services.

These rights can be relevant if a service is defective, misrepresented, or not delivered as agreed.

How this applies to TrueCoach

TrueCoach's 90-day money-back guarantee is a contractual offer and applies only where its conditions are met for web subscriptions.

If you subscribed via an app store, Apple or Google policies and agreements primarily govern your cancellation and refund rights.

Customer experiences

Positive feedback

• Reviews on Capterra note ease of use, good customer service, useful tutorials, progress tracking, and streamlined program delivery. Capterra (ZA)
• Many coaches praise the client management and messaging tools for improving workflow.

Negative feedback

• Some users report missing or incomplete programming features and occasional software glitches, while noting responsive support. Capterra (ZA)
• Other reports mention mobile UI limitations for coaches and occasional stability issues during sessions.

Documentation checklist

What to prepare before cancelling

• TrueCoach account email and User ID (include User ID when claiming the 90-day refund).
• Receipt or invoice showing subscription start date and payment method.
• Details of how you subscribed (web, Apple App Store, or Google Play).

What to include in a refund request

• If claiming the 90-day money-back offer, email support before day 90 and include the phrase "money back offer" and your User ID.
• If requesting a coach-issued refund, provide the invoice number and reason for the refund to your coach.

Common mistakes

Mistaking app-store cancellation for web cancellation

Many users assume canceling via the TrueCoach app or support will stop an App Store or Google Play subscription.

App-store subscriptions must be cancelled in the respective store; TrueCoach cannot cancel those for you.

Missing the refund window or required wording

Failing to email support before the 90th day or omitting the required phrase ("money back offer") can invalidate a money-back request.

Also check whether you meet the "new customer" condition before assuming eligibility.

Comparative recap

Quick comparison

After cancelling

What to check immediately

• Confirm cancellation in your TrueCoach Account Settings or in the App Store / Google Play receipts.
• Check bank or card statements for final charges and any refund processing.

Where to get help

• Official TrueCoach cancellation help: Canceling subscriptions (TrueCoach Help).
• TrueCoach guarantee terms: TrueCoach guarantee terms.
• Summary guides on cancelling and refunds: Postclic cancel guide and Postclic refund notes.

Address

Company address

TrueCoach, Inc., 1825 33rd St Ste 150, Boulder, Colorado 80301, United States.

Support note

For account or refund issues start by emailing TrueCoach support via the contact method in your account; include required documentation and any invoice or User ID.