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I hereby notify you of my decision to terminate the contract relating to the Pandapro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pandapro: Easy Method
What is Pandapro
Overview
Pandapro is a subscription service from foodpanda that offers members discounts such as reduced delivery fees, selected free-delivery restaurants, pick-up deals and pandamart/grocery perks.
The plan is account-based and available through foodpanda's app or website; benefits and pricing vary by promotion and period.
Key benefits
Typical benefits include unlimited S$3 off delivery, occasional free delivery at selected restaurants and special pandamart perks.
Promotional bundles and bank offers can change the effective price or add vouchers and free months.
How to cancel Pandapro
Cancel via account (web or app)
- Sign in to your foodpanda account on the app or website.
- Locate the Pandapro or subscription section and select the unsubscribe or cancel link in your account.
- Follow the on-screen prompts to confirm cancellation.
Cancel via Help Centre
- If you cannot find the unsubscribe link, open foodpanda Help Centre in the app or website and submit a cancellation request.
- Keep confirmation screenshots or reference numbers provided by the Help Centre.
What happens when you cancel
Access to benefits after cancellation
If you cancel a paid subscription, your Pandapro benefits generally remain valid until the end of the current billing cycle.
For Free Trial users, cancelling during the trial results in immediate cessation of benefits.
Renewal and account handling
After cancelling, there will be no automatic renewal of the subscription; you must cancel before the billing renewal to avoid the next charge.
Your account remains active for ordering on foodpanda, but Pandapro perks stop once your billing period ends or immediately for trial cancellations.
Will I get a refund?
General refund policy
Subscriptions cancelled prior to the end of the billing period are generally non-refundable; foodpanda does not usually provide partial or full reimbursements.
The standard policy is that payments for the current billing period are not returned if you cancel mid-cycle.
Exceptions and special cases
- At foodpanda's sole discretion a one-time refund may be allowed if cancellation occurs within seven (7) days of the subscription charge and no benefits have been used; this is subject to verification.
- Following a CCCS warning about misleading advertising, foodpanda agreed to proactively offer full refunds to subscribers who signed up during the campaign period (1 July to 30 September 2024) on a no-questions-asked basis. See the news item below.
Pandapro plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly | S$5.99 | Monthly (monthly) | Unlimited S$3 off delivery, free delivery at selected restaurants, pick-up deals, pandamart/groceries perks |
| Standard Monthly (Alternate) | S$4.99 | Monthly (monthly) | Standard membership; sometimes discounted to S$2.99/month if paid annually |
| Yearly (Regular discounted) | S$35.88 (S$2.99/month equivalent) | Annual (annual) | Annual subscription at lower monthly equivalent rate |
| 6‑Month with Citi Promo | S$29.94 (with first month free via promo code) | 6‑Monthly | Sign up for 6 months; first month free for Citi cardholders during promo |
| Promotional low-cost (Telegram offer) | S$3.99 | Monthly (monthly) | Low-rate promotional offer via Telegram channel |
| Super-promo (Telegram DBS offer) | S$6 for 6 months (S$1/month equivalent) | 6‑Monthly | Extremely limited bank-promo offer including S$15 vouchers |
| TADA bundle offer | 2 months free | Monthly (monthly) | Pandapro subscribers get two months complimentary via TADA partnership for new or returning users |
Pricing notes
No official Singapore foodpanda page currently publishes exact 2025/2026 Pandapro pricing in all cases.
Prices above are drawn from news, blog posts and observed promotions and may change according to limited-time offers.
Your consumer rights in Singapore
Right to accurate information
The Competition and Consumer Commission of Singapore (CCCS) has required foodpanda to be transparent after warning about misleading absolute claims such as "free delivery on all restaurants."
Consumers have the right to accurate advertising and to be informed of material limits to offers.
Advertising and ambiguous terms
Under CCCS guidance, ambiguous advertising or reliance on "terms and conditions apply" is insufficient to avoid misleading consumers.
If you believe advertising was misleading you may raise the matter with CCCS or seek a refund as set out by foodpanda's remediation actions.
Customer experiences
Positive feedback highlights
Some users report dependable delivery performance and timely service despite occasional service issues.
One review noted dependable timing even when other service aspects were criticized.
Negative feedback themes
Common complaints include poor customer service, late or incorrect orders, refusal to refund or only issuing voucher credits.
Other users report pricing anomalies for members, removal of support channels while pursuing refunds, and unsatisfactory dispute handling.
Documentation checklist
What to prepare before cancelling
- Account email or phone number used for the Pandapro subscription.
- Payment date and method (card statement screenshot showing the charge).
- Proof of any promotions or sign-up offers (promo codes, voucher details).
Evidence for refund or dispute
- Screenshots of the subscription page, promotional claims, and billing history.
- Records of support chat or Help Centre tickets and any reference numbers.
- If affected by the July - Sept 2024 campaign, include sign-up date during that period for the CCCS-related refund eligibility.
Common mistakes
Missing the cancellation window
A frequent error is cancelling after the billing renewal date and expecting a refund for the new period.
To avoid charges, cancel before the billing-cycle renewal; otherwise the full period charge usually remains non-refundable.
Assuming automatic refunds or extended trials
Do not assume automatic refunds if you cancel mid-cycle; the default policy is no refund unless a specific exception applies.
Also note that cancelling a free trial typically ends benefits immediately, so test any trial benefits early if important.
Comparative recap
Quick comparison table
| Plan | Cost | Period | Access after cancel | Refund likelihood |
|---|---|---|---|---|
| Standard Monthly | S$5.99 | Monthly (monthly) | Benefits until end of paid month | Generally none; discretionary within 7 days if unused |
| Yearly (discounted) | S$35.88 | Annual (annual) | Benefits until end of annual term | Generally none; refunds rare and discretionary |
| Free Trial | Free (trial) | Monthly (trial) | Benefits stop immediately on cancellation | No refund applicable (trial ends immediately) |
Takeaway
Monthly and annual plans retain access until period end after cancellation, except trials which stop immediately.
Refunds are not standard and are considered only in limited circumstances.
After cancelling
Next practical steps
- Check your payment statement to confirm no further auto-renewal charges.
- Save confirmation emails, screenshots or Help Centre ticket references for future reference.
Useful links
- AsiaOne: foodpanda offers refunds following CCCS warning
- Trustpilot: foodpanda.sg reviews (user feedback)
- MainlyMiles: Pandapro promotions
- HungryCat: Pandapro promotions
- Telegram: promotional offer (channel)
- DiveDeals: TADA bundle details
Address
Corporate address
foodpanda Singapore (corporate address for reference): 63 Robinson Road, #11‑01 Afro‑Asia, Singapore 068894.
Support and postal notes
Subscription cancellation is handled in-account or via the Help Centre; there is no separate postal cancellation address for subscriptions.
For disputes or consumer complaints consider retaining all evidence and, if necessary, contacting CCCS or using the links above for remediation information.