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Cancel GEARUP
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Gearup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gearup: Easy Method
What is Gearup
Overview
Gearup (GearUp Booster) is a subscription-based gaming service that offers in-app boosters, analytics, and performance tools aimed at improving gameplay experience.
The service is delivered via apps (mobile and PC) and a web shop for hardware or membership codes.
How the service is provided
Subscriptions and in-app purchases are managed either inside the app or by the platform stores (Apple App Store, Google Play).
Hardware and code-based memberships are sold through the GearUp web shop and handled separately from store-managed subscriptions.
How to cancel Gearup
In-app / PC app cancellation
- Open the PC app and go to Configure → Account Settings to cancel the in-app subscription.
- Cancel at least 3 days before your next billing date to avoid the next charge; uninstalling the app does NOT cancel the subscription.
Mobile store subscriptions (iOS / Android)
- iOS (App Store): Cancel through your Apple ID Subscriptions in device settings. GearUp cannot cancel App Store subscriptions on your behalf.
- Android (Google Play): Cancel via Google Play Subscriptions (Play Store → Profile → Payments & Subscriptions → Subscriptions). GearUp does not manage Google Play cancellations.
Web shop (hardware/orders) cancellation
- For web shop hardware orders, email shop@gearupbooster.com with your order ID (starts with GUPB…) to request cancellation.
- Cancellations are accepted only within 24 hours of purchase and before shipment; after shipment or beyond 24 hours cancellations are generally not accepted.
What happens when you cancel
Access and renewal
When you cancel a subscription it will typically stop future renewals but remain active until the end of the paid period.
Store-managed subscriptions (Apple/Google) must be cancelled in the store; cancellation prevents renewal but does not refund past periods.
Account data and settings
Cancellation usually does not immediately delete your account or historical settings; retention practices are governed by the User Agreement.
Refer to the service terms for details on data retention and deletion processes after cancellation.
Will I get a refund?
Digital subscriptions and in-app purchases
- Digital subscriptions and in-app purchases are generally final and non-refundable unless required by applicable law or the platform’s (Apple/Google) policies.
- Free trial: cancel during the free trial to avoid charges; there is no refund for the trial period itself.
Web shop hardware orders
- Refunds for web shop orders are possible only if cancelled within the 24-hour pre-shipment window and before the item ships.
- Processing for eligible refunds may take up to two weeks and may exclude payment gateway fees.
Gearup plans and pricing
Pricing summary
The table below lists the known plans and approximate Singapore Dollar conversions based on USD pricing.
Values are taken from official paywall/shop listings and shown as approximate SGD equivalents.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1-Week Subscription (in-app) | S$3.36 (approx.) | Weekly | In-app weekly booster tier |
| 1-Month Subscription - lower tier (in-app) | S$6.06 (approx.) | Monthly | In-app booster tier |
| 1-Month Subscription - mid tier (in-app) | S$8.09 (approx.) | Monthly | In-app booster tier |
| 1-Month Subscription - higher tier (in-app) | S$10.79 (approx.) | Monthly | In-app booster tier |
| 1-Month Mobile Membership (shop) | S$9.44 (approx.) | Monthly | Mobile app redemption via code |
| 3-Month Subscription (in-app) | S$27.00 (approx.) | Quarterly | In-app booster bundle |
| 12-Month Subscription - lowest (in-app) | S$46.60 (approx.) | Annual | In-app booster annual tier |
| 12-Month Subscription - mid (in-app) | S$71.50 (approx.) | Annual | In-app booster annual tier |
| 12-Month Subscription - higher (in-app) | S$75.59 (approx.) | Annual | In-app booster annual tier |
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws may override a vendor’s “no refunds” policy where the law requires otherwise.
If a purchase breaches statutory rights, a refund or remedy may be available under applicable local law.
Contractual terms and regional exceptions
The GearUp User Agreement contains special retractation/cooling-off language for the EEA, UK, and Switzerland, but those 14-day rights do not apply in Singapore.
For hardware orders GearUp permits a 24-hour pre-shipment cancellation window; beyond that the company generally does not accept cancellations or refunds.
Customer experiences
Positive feedback
Many users give high ratings on review platforms, with Trustpilot showing a strong overall TrustScore and a large share of 5-star reviews.
This indicates a significant group of satisfied customers with the core service or delivery.
Negative reports
Some users report recurring charged subscriptions despite uninstalling the app, difficulty locating cancellation options, and denied refund requests after long-term subscriptions.
Complaints include unexpected trial charges, slow or unsatisfactory support responses, and perceived lack of performance improvement.
Documentation checklist
Must-have items before contacting support
- Account email or username used with GearUp.
- Order ID for web shop purchases (starts with GUPB…).
- Proof of purchase or transaction receipts (store or payment gateway).
Helpful supporting items
- Screenshots of subscription settings or store subscription pages (Apple ID / Google Play / PC app).
- Billing date, renewal date, and payment method details.
- Any email correspondence with support and a clear statement of the requested outcome (cancel/refund).
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels the subscription; it does not. Platform or in-app cancellation is required.
Always confirm cancellation in the app’s account settings or the store subscription page.
Missing cancellation windows or proof
For web shop orders the 24-hour pre-shipment window is strict; requests after this window are usually denied.
Failing to keep order IDs, receipts, or transaction IDs can delay or prevent successful cancellation or refund requests.
Comparative recap
Quick method comparison
The table below summarizes who controls cancellation, refund likelihood, and action window for each method.
Use the method that matches how you originally purchased the subscription or product.
| Method | Who cancels | Refund likelihood | Period |
|---|---|---|---|
| PC app (in-app) | User via Configure → Account Settings | Low (generally non-refundable; exceptions by law) | Depends on plan |
| iOS (App Store) | Cancel via Apple ID Subscriptions (user) | Low; Apple/Apple policy governs refunds | Depends on plan |
| Android (Google Play) | Cancel via Google Play Subscriptions (user) | Low; Google/Play policy governs refunds | Depends on plan |
| Web shop (hardware / codes) | Request via shop@gearupbooster.com | Possible only within 24-hour pre-shipment window | Order-dependent |
After cancelling
What to check next
- Confirm cancellation email or store confirmation and save any reference numbers.
- Verify that automatic renewal is disabled in the corresponding store (Apple/Google) or in-app account settings.
Helpful links
- GearUp Mobile User Agreement
- GearUp shop - Mobile Membership
- Postclic: cancellation guidance for GearUp Booster
- Adapty paywall listing (pricing reference)
- Trustpilot - GearUp Booster reviews
Address
Company address
GearUp Portal Pte. Ltd.
1 Raffles Quay #49, Singapore 048583
Registered mail option
Cancellation or formal correspondence can be sent by registered mail to the company address above when required by GearUp’s cancellation guidance.
For web shop cancellation requests, email shop@gearupbooster.com and include your order ID (GUPB…).