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Cancel CUROLOGY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Curology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Curology: Easy Method
What is Curology
Service overview
Curology is a subscription-based skincare service that provides custom topical formulations prescribed by licensed providers after an online consultation.
Products and subscription shipments are managed online through Curology’s account system or through app-store subscriptions where applicable.
Who uses it
Curology is used by people seeking personalised acne, anti-ageing, or other targeted skincare treatments delivered on a recurring basis.
Support and billing are handled by Curology; prescription oversight is provided by clinicians operating under the platform.
How to cancel Curology
Cancel online (recommended)
- Go to curology.com and log in to your account.
- Navigate to Payment Information, then select Cancel subscription.
- Cancel at least 2 business days before your next scheduled shipment to avoid being billed for the next cycle.
Cancel by email or app store
- Email: Send a cancellation request to hello@curology.com (or support@curology.com) and include your account email and order details.
- App Store / Google Play: If you subscribed through an app store, cancel via your platform subscription settings; Curology’s billing rules (e.g., cutoff) still apply.
- Note: If cancellation is requested after the 2-business-day cutoff, the cancellation typically takes effect the next billing cycle.
What happens when you cancel
Access and shipments
After cancelling, you will not receive future subscription shipments once the cancellation takes effect.
If cancellation is made after the 2-business-day cutoff, you may still be billed for the next shipment and receive that order.
Account and data
Your account and treatment records may remain accessible according to Curology’s terms and privacy policy.
Prescription records are maintained as required; contact support for any data or account-closure requests.
Will I get a refund?
First shipment refund policy
First-time subscribers who are unhappy with their first trial shipment can request a refund within 28 days of delivery by emailing hello@curology.com.
This refund policy applies to the Subscription Program first shipment only, per Curology’s terms.
Other refund rules and exceptions
- Non-subscription, non-prescription products bought on the website may be returned for refund or credit at Curology’s discretion if requested within 14 days of delivery.
- Subscription shipments after the first shipment and prescription (non-subscription) products are non-refundable and cannot be returned.
- If you request cancellation after the billing cutoff, the effective cancellation date and any refund eligibility follow Curology’s stated policies.
Curology plans and pricing
Where to check prices
Curology publishes pricing in USD on its official site and may show plan options on product or checkout pages.
Because Curology does not publish official SGD pricing, check the official site for current plan details and any regional information.
Do not rely on third-party quotes
Avoid relying on unofficial or converted prices from other sources; always confirm pricing at Curology’s official pages.
For official terms and product details see the link in the After cancelling section below.
Your consumer rights in Singapore
Cooling-off and distance selling
Singapore’s distance-selling rules commonly provide a cooling-off period (typically 14 days) for some purchases made remotely.
However, skincare and sealed hygiene-sensitive items may be exempt from return under local law or seller policy.
Local enforcement and next steps
Curology’s global terms reference a 14-day window for some returns, but Singapore-specific statutory rights may supplement or override those terms for consumers in Singapore.
If you need clarity on statutory rights, consult local consumer protection authorities for Singapore (for example, CASE) or obtain legal advice.
Customer experiences
Positive reports
Many users praise Curology’s quick, personal, and caring customer service responses and assistance with formula adjustments.
Users also report prompt resolutions for refunds, replacements, or missing/incorrect items when support was contacted.
Common complaints
Negative reviews often mention unexpected charges, lack of clear pre-shipment notifications, and difficulties cancelling for some users.
Some customers report skin irritation from products or frustration with sign-up and cancellation processes.
Documentation checklist
What to include in a cancellation email
- Your full name and account email address used with Curology.
- Order number(s) or shipment details, and a clear statement requesting cancellation.
- Any supporting details (e.g., reason, request for refund) if you are also seeking a refund.
Additional documents to keep
- Copies or screenshots of cancellation confirmations, order history, and billing statements.
- Any correspondence with Curology support including dates and names of representatives.
Common mistakes
Missing the cutoff
One frequent mistake is cancelling within the 2-business-day window before the next shipment and expecting to avoid that charge.
If you cancel after the cutoff, you may still be billed and receive the next shipment; check billing dates carefully.
Using the wrong cancellation route
Another common error is attempting to cancel an app-store subscription through Curology’s website; app-store subscriptions must be cancelled through the respective store settings.
Similarly, failing to include account email and order details in an email request can delay processing.
Comparative recap
Quick comparison
| Period | Method | What to expect |
|---|---|---|
| One-off | Website: Log in → Payment Information → Cancel subscription | Immediate processing if before 2 business days cutoff; otherwise takes effect next billing cycle. See official terms. |
| One-off | Email: hello@curology.com or support@curology.com | Include account email and order details; cancellation may take effect next billing cycle if after cutoff. |
| Ongoing | App Store / Google Play | Cancel through the platform’s subscription settings; Curology’s billing cycle rules still apply. |
After cancelling
Follow-up actions
Save any confirmation messages or screenshots showing the cancellation date and details for your records.
If you believe you were charged incorrectly after cancellation, contact support with your documentation attached.
Helpful official links
Address
Corporate address
353 Sacramento Street, 20th Floor, San Francisco, California 94111, United States.
Contact emails
Primary support email: hello@curology.com
Alternate support email: support@curology.com