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Cancel GINGER
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ginger service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ginger: Easy Method
What is Ginger
Service overview
Ginger is a mental health and wellness service offering on-demand access to licensed therapists and psychiatric specialists via chat, phone, or video.
The service provides coaching, therapy sessions, and psychiatric evaluations intended for self-pay clients who want timely access to mental-health support.
How customers use Ginger
Users subscribe for ongoing access or purchase one-time sessions depending on their needs.
Access is typically via web or mobile apps; billing and subscription management can differ by purchase channel.
How to cancel Ginger
Cancel via web (Ginger Premium purchased on website)
- Log in to your Ginger Premium account on the website.
- Go to your profile page and locate subscription settings.
- Click "Cancel Subscription" and confirm the cancellation.
- You will retain access until the end of the current billing period; no partial credits are provided.
Cancel via mobile app stores
- Subscriptions purchased through the Apple App Store or Google Play cannot be canceled through Ginger’s website.
- Open your Apple or Google account subscription settings and cancel directly in the respective app store.
- Ginger cannot manage or refund purchases made through mobile app stores.
What happens when you cancel
Access after cancellation
If you cancel a web-based subscription, you generally retain full access until the end of the current billing period.
There are no partial credits for unused time remaining after cancellation.
Renewal and account data
Cancellation stops future automatic renewals for web purchases but does not erase account data automatically.
If you purchased via an app store, cancellation there stops future charges in that store only; Ginger cannot cancel those for you.
Will I get a refund?
Web purchases (new subscriptions)
- New web subscriptions are eligible for a full refund if you contact Ginger Support within 7 days of purchase.
- After 7 days, Ginger’s policy states no refunds - full or partial - are provided.
Renewals, partial refunds, and exceptions
- Automatically renewed subscriptions are generally non-refundable. Ginger sends email reminders 7 days before renewal for multi‑month plans, but renewals are not refunded once processed.
- Partial refunds are not offered under any circumstances; cancellation prevents future charges but does not refund the remaining paid period.
- If you purchased via Apple App Store or Google Play, refunds and cancellations must be handled through those stores and Ginger cannot process those refunds.
Ginger plans and pricing
Pricing summary
Below are the US self-pay rates converted approximately to SGD (1 USD ≈ 1.35 SGD). Singapore-specific pricing was not publicly available.
Available plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Coaching (unlimited messaging) | S$174 approx. | Monthly | USD 129/month converted to SGD |
| Therapy per session | S$134 approx. | Per session | USD 99/session converted to SGD |
| Psychiatry initial evaluation | S$309 approx. | One-time initial | USD 229 initial evaluation converted to SGD |
| Psychiatry follow-up | S$134 approx. | Per follow-up | USD 99 per follow-up converted to SGD |
Your consumer rights in Singapore
Cooling-off and digital content
Singapore consumers generally have a 14-day cooling-off period for unsolicited services under the Consumer Protection (Fair Trading) Act.
However, digital content or services that begin immediately upon download/use (such as online subscriptions) may be excluded if the consumer explicitly agrees to start service immediately and waive the cooling-off right.
How this affects Ginger subscriptions
Ginger’s 7-day money-back guarantee for web purchases is shorter than the statutory 14 days, but it may be lawful if customers agreed to immediate access to digital services.
If you believe statutory rights apply or you have a dispute, contact the Consumers Association of Singapore (CASE) for guidance.
Customer experiences
Positive feedback
- Users praise Ginger’s grammar-checking and writing tools and find it useful for non-native English speakers (review summaries on Trustpilot and other sites).
- Reviewers on Capterra note ease of use, intuitive design, and useful proofreading and rewording tools.
Negative feedback
- Several users report poor customer service: delayed or no responses to cancellation/refund requests and charges occurring after cancellation.
- Complaints include automatic billing without clear notification and difficulties canceling via the website, with slow or unresponsive email support.
For community reviews, see user feedback on Trustpilot and summaries at go-beyond.biz.
Documentation checklist
What to prepare before contacting support
- Account email address and username used for the subscription.
- Order or receipt number and purchase date (screenshot of the receipt).
- Payment method details (last 4 digits of card) and billing statements showing charges.
Additional helpful items
- Screenshot of subscription settings showing the plan and renewal dates.
- If purchased via app store, include the App Store/Google Play receipt and transaction ID.
- Any correspondence with support (email threads or reference numbers).
Common mistakes
Canceling in the wrong place
Many users attempt to cancel app-store subscriptions on Ginger’s website. Subscriptions bought through Apple or Google must be cancelled in those stores.
Assuming refunds or partial credits
Users sometimes expect partial refunds after cancelling mid-period; Ginger’s policy does not provide partial credits and refunds after 7 days are generally not honoured.
Another frequent error is not checking renewal reminder emails and missing the chance to cancel before an automatic renewal.
Comparative recap
Quick comparison
This table summarises cancellation and refund differences between web and app-store purchases and key notes.
At-a-glance
| Feature | Web subscription | App Store / Google Play | Notes | Period |
|---|---|---|---|---|
| How to cancel | Cancel in your Ginger account settings on the website. | Cancel in your Apple or Google account subscriptions. | Different cancellation flows; Ginger cannot cancel app-store subs for you. | Ongoing |
| Refund window | Full refund if requested within 7 days for new web purchases. | Refunds handled by App Store / Google Play policies. | Renewed subscriptions are generally non-refundable. | Transactional |
| Partial refunds | Not offered. | Depends on app-store policy; contact store support. | Cancellation stops future charges only. | N/A |
After cancelling
Next steps to confirm cancellation
- Check your account subscription page for cancellation confirmation and end date.
- Review your bank or card statement to ensure no further charges are processed after the billing period ends.
Where to read more and leave feedback
For user reviews and experiences, you can view feedback on Trustpilot.
For independent write-ups and user perspectives, see a review at go-beyond.biz.
Address
Physical location
2 Jurong East Street 21, IMM Building, Singapore 609601.
Notes about the address
This address is the commonly listed IMM Building location for related services in Singapore. It may be useful for local enquiries but does not replace account or billing contact channels.