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Cancellation service #1 in Singapore
Cancellation Glo Tanning: Easy Method
What is Glo Tanning
Service overview
Glo Tanning offers personalised spray tanning and related salon services designed to enhance natural skin tone. The business operates using a membership/subscription model alongside single treatments.
How memberships work
Memberships typically run on recurring billing cycles and require written cancellation through the company's online process. In‑person cancellation is not accepted per company policy.
How to cancel Glo Tanning
Primary cancellation method
Cancellations must be submitted through Glo Tanning's online contact/request form by the required deadline. In‑person cancellations at salon locations are not accepted.
Step-by-step cancellation steps
- Locate the official cancellation/contact request form on Glo Tanning's support pages: Glo Tanning Support FAQ.
- Submit your cancellation in writing via the online form before the 20th of the current month (by 11:59 PM where specified) to avoid being charged for the next billing cycle.
- If you submit cancellation after the 20th, expect the membership to remain active for one more billing cycle and an additional monthly charge to apply.
- Keep a copy (screenshot or email confirmation) of your submission as proof for disputes.
- For an outsider's walkthrough and tips, see a third‑party guide: JoinChargeback: How to cancel Glo Tanning.
What happens when you cancel
Access and service period
Cancellations submitted by the required deadline will typically stop future renewals but do not usually prorate or reverse the current billing period. You may retain access until the end of the paid cycle.
Billing and timing
Cancellations after the deadline generally cause the membership to remain active for one more billing cycle and an extra charge to be billed. Cancellations submitted on the 1st do not retroactively reverse that month’s payment.
Account data and disputes
Retain copies of your cancellation request and any confirmation. Glo Tanning may require written proof for billing disputes, so keep timestamps, confirmation emails, and bank statements handy.
Will I get a refund?
Standard refund policy
Glo Tanning states refunds for unsatisfactory services must be requested via the contact request process. If approved, refunds can take several business days to appear on your statement.
Timing and exceptions
- Approved refunds may take about 7 - 10 business days to reflect on your bank statement (per the company support information).
- All product sales are final; the company’s publicly posted policy indicates no product returns or exchanges.
- There is no explicit mention in the company’s public policies of a statutory 14‑day cooling‑off right in Singapore.
For company policy details see: Glo Tanning Support FAQ.
Glo Tanning plans and pricing
Where to check prices
No Singapore‑specific pricing is published in the verified sources used here. Always check the official pricing page for the most current rates and plan details.
Official pricing link
View official pricing information directly: Glo Tanning Pricing.
Your consumer rights in Singapore
Relevant law and cooling‑off
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and related rules can provide protections in some contract situations, including certain off‑premises contracts.
How it applies to memberships
Glo Tanning’s publicly posted policies do not reference a 14‑day cooling‑off right. Memberships bought online or via recurring services may not clearly fall under the CPFTA cooling‑off provisions.
Practical steps
If you are unsure about your statutory rights, consult a Singapore consumer adviser such as CASE or seek legal advice before expecting an automatic statutory refund.
Customer experiences
Reported positives
There are relatively few public positive reviews specifically for Glo Tanning Singapore in the verified set, though some neutral summaries show mixed ratings overall.
Reported negatives and complaints
Verified third‑party reports and reviews note recurring themes: difficulty cancelling, missed deadlines leading to extra charges, and slow or unfulfilled refunds in some cases.
Sources for experiences
For examples of complaints and aggregated reports, see the Better Business Bureau entries and third‑party cancellation guides: BBB reviews and JoinChargeback.
Documentation checklist
Essential items to keep
- Copy of the completed online cancellation form (screenshot and saved submission confirmation).
- Confirmation email or automated reply from Glo Tanning showing date/time.
- Recent bank or card statements showing charges and the date of the last payment.
- Membership agreement or terms and conditions that you agreed to when joining.
- Any correspondence with customer service (dates, names, ticket numbers).
Why documentation matters
Documentation is critical if you need to dispute charges with the company or with your bank. Companies often require written proof within a set timeframe for disputes.
Common mistakes
Missing the deadline
One frequent error is submitting cancellation after the 20th of the month. That commonly results in the membership remaining active for an additional billing cycle and another charge.
Attempting in‑person cancellation
Some customers try to cancel at salon locations. Glo Tanning’s policies specify cancellations must be made via the online form, so in‑person attempts may not be processed.
Poor record keeping
Failing to keep a confirmation copy or timestamped evidence makes disputes harder to resolve. Always save screenshots, emails, and bank statements immediately after cancelling.
Comparative recap
Quick comparison table
| Topic | Period | What to expect | Action required |
|---|---|---|---|
| Cancellation deadline | By the 20th | Submit via online form; on‑time cancellation stops next billing. | Use the online contact/request form and save confirmation. |
| Late cancellation | After the 20th | Account typically remains active for an additional billing cycle. | Expect an extra charge; plan cancellation earlier next month. |
| Refunds for services | N/A | Refunds considered on request; processing may take ~7 - 10 business days if approved. | Submit refund request via support and keep records. |
| Product returns | N/A | Product sales are listed as final in company policy. | Check purchase terms before buying products. |
After cancelling
Monitoring and follow‑up
After you cancel, monitor your bank or card statements for at least one full billing cycle to confirm no further charges occur.
Where to get help and further reading
- Official company support and FAQs: Glo Tanning Support FAQ
- Third‑party cancellation guidance: JoinChargeback: How to cancel Glo Tanning
- Official pricing and plan pages: Glo Tanning Pricing
If unauthorised charges continue, consider contacting your card issuer or bank to dispute the transaction and provide your cancellation documentation as evidence.
Address
Singapore salon location
545 Orchard Road, #04‑19 Far East Shopping Centre, Singapore 238882
Important note about cancellations
Although a physical salon exists in Singapore, Glo Tanning requires cancellations to be submitted in writing via the online form; in‑person cancellations are not accepted per company policy.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.