Cancellation Flo: Easy Method

What is Flo

Overview

Flo is a health and wellness app for tracking menstrual cycles, fertility and reproductive health. It provides predictions, reminders and personalised content to help users monitor symptoms and plan ahead.

The app is available on the web and as mobile apps, and offers a paid Flo Premium tier with extra features and add-ons.

Main features

Key features include cycle and ovulation predictions, symptom logging, pregnancy tracking and educational content. Many users highlight the personalised insights and community resources.

Flo can be purchased as an in-app subscription or directly on the web, depending on how you sign up.

How to cancel Flo

Web (app.flo.health)

If you purchased Flo Premium on the web, cancel from your account settings on the Flo website.

• Go to Menu → Profile → Manage Subscription → Cancel plan.
• If you used PayPal for the web purchase, cancel the PayPal recurring payment directly in your PayPal account.
• For details see How do I cancel a web subscription?.

iOS (App Store)

If you subscribed via the iOS App Store, Apple manages billing and cancellations.

• On your iPhone or iPad go to Settings → Your Name → Subscriptions → Flo, then Cancel.
• Cancel at least 24 hours before renewal to avoid the next charge.
• Apple handles refunds - see Apple support if you need one; Flo cannot directly cancel App Store charges for you.

Android (Google Play)

If you subscribed via Google Play, cancel through the Play Store subscription settings.

• Open Google Play Store → Menu → Subscriptions → Flo, then Cancel subscription.
• Cancel at least 24 hours before renewal to prevent automatic re‑billing.
• Google handles refund requests for Play purchases; contact Google Play support for refund requests.

What happens when you cancel

Access and renewal

Cancelling stops future auto-renewals. You typically retain Premium access until the end of the current paid period.

After that date, the subscription features are removed unless you resubscribe.

Data and account

Your account and logged data (cycle history, notes, etc.) generally remain in your Flo account after subscription expiry.

To remove data, follow the app’s account or privacy settings or contact Flo support through official help pages.

Will I get a refund?

Flo policy

Flo’s published terms indicate refunds may be issued only if requested within 7 days of the transaction date, though applicability can vary by purchase method.

• There is no explicit universal 14‑day cooling‑off or refund right stated by Flo for all regions, including Singapore.
• Self‑service cancellation does not guarantee an automatic refund; each case may be assessed under Flo’s terms.

Store and payment provider refunds

When you buy through Apple or Google, those stores control refunds and have their own policies and processes.

• If you paid via PayPal, you may request a refund through PayPal in addition to contacting Flo.
• If you need a refund for an App Store purchase, start with Apple; for Play Store purchases, contact Google Play support.

Flo plans and pricing

Overview of listed prices

App Store and in-app listings in Singapore show a range of prices and occasional trial offers. Exact billing periods are not always specified in the listing.

The table below lists price points and features that appear in official listings and documentation.

Your consumer rights in Singapore

Legal framework

The Consumer Protection (Fair Trading) Act (CPFTA) applies to trade practices in Singapore and can cover digital products in some cases.

CPFTA protections and remedies depend on the specific transaction and whether the purchase falls within the Act’s scope.

How it applies to Flo

Flo’s published policies do not expressly reference Singapore‑specific cooling-off or 14‑day cancellation rights.

If you believe statutory consumer protections apply, consider contacting Singapore consumer authorities or seeking advice about CPFTA remedies.

Customer experiences

Positive feedback

Many reviewers praise Flo for a user-friendly interface, helpful cycle predictions and personalised content. These reviews note improved tracking and actionable insights.

Positive summaries and ratings are visible on public review pages.

Negative feedback

Some users report unexpected charges, difficulty cancelling (especially with App Store or Play billing) and unsuccessful refund attempts.

Discussions on review sites and forums mention cases of recurring charges after users thought they had cancelled.

• See user reviews on Trustpilot: Trustpilot - Flo.
• See user discussions on Reddit: Reddit discussion.

Documentation checklist

Essential documents

• Purchase receipt or transaction email from Apple, Google Play, PayPal or Flo web checkout.
• Transaction ID or order number from the store or payment provider.
• Screenshot of your subscription page showing status and renewal date.
• Cancellation confirmation email or screenshot if you have one.

Optional supporting items

• Bank or card statement line showing the charge.
• Any correspondence with Flo support or the store about refund attempts.

Common mistakes

Cancelling in the wrong place

Many users assume cancelling in the app cancels the App Store or Play Store subscription. If you subscribed via Apple or Google, you must cancel through the respective store.

Example: Cancelling a web subscription does not stop App Store billing and vice versa.

Missing refund deadlines

Assuming a universal 14‑day cooling-off period can cause missed opportunities to request refunds under Flo’s policies or the store’s policies.

Example: Flo’s own terms limit refund requests; some stores have strict time windows - act quickly and keep evidence.

Comparative recap

Quick comparison

The table below summarises cancellation routes, likely refund outcomes and practical notes for each purchase method.

After cancelling

Next steps

After you cancel, confirm the subscription status in the store or your Flo account and keep any cancellation confirmation.

If you want a refund, contact the payment provider (Apple, Google, PayPal) and gather the documentation checklist items above.

Useful links

• Web cancellation instructions: How do I cancel a web subscription?
• Mobile tips and billing notes: 10 tips for best Flo experience
• Pricing and purchase information: What is the price for a Flo subscription?

Address

Company address

Flo Health, Inc. (corporate contact/address on record): Saltoniškių street 2, Vilnius, LT‑08126, Lithuania.

Singapore presence

Flo does not appear to have a registered Flo Health office in Singapore; local addresses found online may relate to unrelated entities.

For local consumer concerns consider contacting Singapore consumer protection authorities if you need formal assistance.