Cancellation Eight Sleep: Easy Method

What is Eight Sleep

Overview

Eight Sleep is a company that makes smart sleep products (temperature-regulating mattresses and accessories) and offers in-app subscription services for advanced features and sleep analytics.

The brand combines hardware (Pods and accessories) with a subscription-based app experience to provide temperature control, sleep tracking, and health insights.

Where to find official info

Official product and trial information for Singapore is available from Eight Sleep's Singapore site.

For app-specific listings and App Store details, refer to the official app page on the Singapore App Store.

How to cancel Eight Sleep

iOS (App Store) subscription

• Open iOS Settings → tap your Apple ID → Subscriptions.
• Find Eight Sleep or "Autopilot" in the list and tap it.
• Tap "Cancel Subscription". Subscriptions are managed by Apple and cannot be cancelled via Eight Sleep.
• See the official App Store listing: Eight Sleep on the App Store (SG).

Android (Google Play) subscription

• Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions.
• Find Eight Sleep or "Autopilot" and choose Cancel.
• Subscriptions purchased via Google Play are managed by Google and cannot be cancelled by Eight Sleep support.

Web purchases (direct via Eight Sleep website)

• Gather your order and account details first (order number, email used, purchase date).
• Email Eight Sleep support to request subscription cancellation or product returns; web purchases have no standardized in-app cancellation flow.
• Use the Eight Sleep Singapore site for support and trial details: Eight Sleep Singapore.

What happens when you cancel

Access and features

After cancellation, paid subscription features (Autopilot, Pro analytics, premium alarms) will stop at the end of the current paid period.

Free app features and basic tracking typically remain available unless you delete your account or device pairing.

Renewal and billing

Canceling prevents future renewals but does not usually prorate or refund already-billed periods (see refund rules below).

If your subscription was billed by Apple or Google, refunds and billing disputes are handled by those stores.

Data and account

Your account data (sleep history, settings) may remain stored by Eight Sleep unless you request deletion.

If you want data removed, include the deletion request when you contact Eight Sleep support for cancellation.

Will I get a refund?

Singapore trial and return policy

Eight Sleep advertises a 30-night risk-free trial on the Singapore site with a full refund if you don’t love it and free returns for qualifying purchases.

Trial and return eligibility is subject to the terms presented at purchase on the Singapore site.

Subscription refund policy

• Terms state subscription fees are non-refundable except where required by law.
• If billed via Apple or Google, you must request refunds through them; Eight Sleep cannot cancel or refund those store-managed charges for you.

Hardware return timing

Hardware (Pods, accessories) generally has a 30-day return window; refunds are processed after the return is completed.

Refund processing typically takes several business days (for example, ~5 - 10 business days) after the return is accepted.

Eight Sleep plans and pricing

Current Singapore subscription plans

Notes about pricing

Prices above are the Singapore App Store subscription prices as listed in the verified data (early 2026).

No additional SGD-denominated hardware pricing for Singapore was provided in the verified data.

Your consumer rights in Singapore

Local trial and warranty

The Eight Sleep Singapore site offers a 30-night trial with free returns and up to 5-year warranty protection in some cases.

These offers may provide stronger rights than the baseline e-commerce obligations in Singapore, subject to the terms published on the Singapore site.

General legal points

• Product purchases can generally be returned within 30 days for refund when those return policies apply.
• Subscription fees are generally non-refundable unless required by applicable law or specific promotional terms.

Customer experiences

Positive experiences

Some users report meaningful sleep improvements from temperature control and analytics and praise the concept as innovative.

There are reports of responsive customer service in replacement cases and long-term enjoyment by certain customers.

Negative experiences

Common complaints include hardware failures (e.g., leaks, hub overheating), software issues, and durability problems after warranty expiry.

Customers also report slow or inconsistent support responses, shipping delays, and difficulties obtaining refunds for subscriptions.

Documentation checklist

What to gather before contacting support

• Order number and purchase date (for web/hardware purchases).
• Email address used for the Eight Sleep account and device serial numbers (Pods/hub) if applicable.

Store-managed purchases

• If billed via Apple: have your Apple ID and subscription details ready for the App Store.
• If billed via Google Play: have your Google account and Play subscription details ready.

Common mistakes

Subscription cancellation mistakes

Many users try to cancel through the Eight Sleep app when their subscription is managed by Apple or Google; this does not stop renewals.

Always check which store charged you (Apple/Google) and cancel directly in that store to avoid unexpected charges.

Return and refund mistakes

Assuming all refunds are automatic after cancellation is a common error; refunds follow the store's or Eight Sleep’s return policies and may require a request.

Failing to keep order confirmation or serial numbers can delay support and return processing.

Comparative recap

Quick comparison table

When to contact support

Contact Eight Sleep support for web purchase cancellations, returns, warranty claims, or data deletion requests.

For store-managed subscriptions or refunds, contact Apple or Google Play first for the fastest resolution on billing disputes.

After cancelling

Support links

Official Singapore site (product, trial and support): Eight Sleep Singapore.

Official App Store listing (iOS subscription and app info): Eight Sleep on the App Store (SG).

What to monitor after cancellation

• Check your bank or card statement to confirm future charges stop after the current billing period.
• Retain confirmation emails and any return shipping tracking until refunds are processed.

Address

Corporate address

Eight Sleep, Inc., 915 Broadway, New York, NY 10010, USA.

Local presence note

No specific Singapore return address for cancellations was provided in the verified data; use the Singapore site support channels for local instructions.