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Cancel LENUS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lenus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lenus: Easy Method
What is Lenus
Overview
Lenus is a digital health and wellness platform that connects users with personalised fitness, nutrition and coaching services via a mobile app and web interfaces.
It provides coaches with tools to deliver plans and collect payments; Lenus’s End User Terms describe the relationship and rules for use.
Services
The platform supports workouts, training programmes and diet plans delivered digitally by coaches to individual users.
Payments for coaching services are typically arranged between the user and the coach (payments are processed via Stripe), rather than being taken directly by Lenus.
How to cancel Lenus
Delete the app (termination of licence)
- Deleting the Lenus application from your mobile device constitutes termination of the agreement and terminates your licence to use the app according to the End User Terms.
- See the official End User Terms for the termination clause: Lenus End User Terms.
Cancel subscriptions and third‑party billing
- If you subscribed through the Apple App Store or Google Play, stop renewals via those platforms; deleting the app alone does not stop platform billing.
- For purchases made directly with a coach (Stripe), contact your coach to stop future payments and request any eligible refunds.
What happens when you cancel
Access and licence
Deleting the app ends your licence to use the Lenus app on that device and stops access to the app content provided through your account on that device.
If you reinstall, access will depend on account status and whether subscriptions remain active through third‑party platforms or coach arrangements.
Billing and renewals
Deleting the app does not automatically cancel subscriptions billed by Apple or Google; you must cancel renewals in those stores to avoid further charges.
For payments arranged with a coach via Stripe, billing and cancellations are governed by your agreement with the coach.
Will I get a refund?
General policy
- Lenus itself does not handle payments for coaching services; transactions are between you and your coach and processed via Stripe. Refunds therefore depend on the coach’s terms and your payment arrangement.
- If you paid but are not prescribed a treatment by a healthcare provider, the End User Terms state you are entitled to a full refund.
Exceptions and platform purchases
- EU/UK consumers have a 14‑day right of withdrawal for digital content before accessing it. Once you access workouts, training programmes or diet plans, you waive that right (notify your coach by email before accessing to preserve the right).
- Purchases made via the Apple App Store or Google Play must be refunded through those platforms according to their refund policies; Lenus cannot directly issue refunds for such purchases.
Lenus plans and pricing
Where to check current pricing
The Lenus eHealth app is free to download in Singapore. Public pricing for subscriptions or coaching packages in SGD was not available in the sources reviewed.
Check the official Lenus site or the app listing for the most up-to-date pricing and any coach-specific fees.
Official links for pricing and app
Lenus official site: lenusehealth.com.
App Store listing (Singapore): Lenus on the App Store (SG).
Your consumer rights in Singapore
Local law considerations
Singapore does not automatically extend the EU/UK 14‑day cooling‑off right for digital services; consumer rights will depend on local law such as the Consumer Protection (Fair Trading) Act and the specific agreement with the seller.
For digital coaching services, your rights on refunds and cancellations are likely governed by the coach’s terms and the contract you entered into.
Payments and the seller
- Payments processed via Stripe are between you and your coach; Lenus is the platform provider rather than the seller in most cases.
- Confirm with your coach who is legally responsible for refunds, cancellations and any disputes.
Customer experiences
Available reviews
No user reviews specific to Lenus Health in Singapore were found on Trustpilot or ProductReview Singapore in the sources reviewed.
Publicly accessible review data for Singapore was limited based on the verified sources.
Reported issues
No recurring complaints or systemic issues for Lenus Health in Singapore were identified in the accessible review platforms referenced.
Always check recent reviews and ask your coach for references if you are concerned about service quality.
Documentation checklist
What to gather before contacting coach or support
- Account email and username used with Lenus.
- Payment receipts, transaction IDs, and dates (from Stripe or app store receipts).
- Coach name and any written agreement or messages describing the service purchased.
Supporting materials to save
- Screenshots of the app subscription page and any active subscription details.
- Copies of communications with the coach requesting cancellation or refunds.
- Link to the End User Terms: Lenus End User Terms.
Common mistakes
Deleting the app but not cancelling billing
Many users delete the app assuming all charges stop. If you subscribed via Apple or Google, you must cancel the subscription in that platform to stop renewals.
Failing to cancel platform subscriptions can result in continued billing despite loss of app access.
Contacting the wrong party
Assuming Lenus will issue refunds for payments handled by a coach may delay resolution. For Stripe payments, contact the coach first and keep records of your request.
Also, assuming EU/UK withdrawal rights apply in Singapore can lead to expectations of refunds that may not exist locally.
Comparative recap
Summary table
| Item | Action to cancel | Refund possibility | Period |
|---|---|---|---|
| Delete app | Uninstall app from device - ends licence | Does not stop store billing; refunds depend on seller | Immediate |
| App Store / Google Play subscription | Cancel subscription in the respective store | Request refund via store policies | Varies by store |
| Coach‑arranged payment (Stripe) | Contact coach to cancel future payments | Refunds depend on coach terms; full refund if no prescribed treatment (per TOS) | Per agreement |
Notes
Always verify which entity charged you (coach, App Store, Google Play) before requesting a refund or cancellation.
Refer to the End User Terms for termination and payment clauses: Lenus End User Terms.
After cancelling
Next steps
Keep confirmation of cancellation from the App Store, Google Play or your coach. Save receipts and correspondence in case of future disputes.
If charges continue after you cancelled, contact the platform (Apple / Google) or your payment provider and provide documentation.
Useful links
Lenus End User Terms: https://www.lenusehealth.com/legal/end-user-terms-of-service
Lenus official site: https://www.lenusehealth.com/
Lenus on the App Store (SG): https://apps.apple.com/sg/app/lenus-ehealth/id1448023123
Postclic example guidance on app/platform cancellations: Postclic: cancel guidance
Address
Registered address (Singapore)
12 Kallang Ave #03‑07 Aperia Mall Singapore 339511
Notes on contact
No official Singapore cancellation address was identified in the verified End User Terms; for contractual or payment issues contact your coach or use the in‑app support channels.
For legal or consumer advice in Singapore, consult official consumer protection resources or a legal adviser.